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Carrier Thinking about switching from AT&T???
- Thread starter bigdog5142
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I left AT&T because they got out of the "customer service" business, and went into the business of treating long-term customers like cattle...not because of plan prices vs. their competitors.
Like I heard someone say..."All carriers suck. You just have to pick the one who you think sucks the least."
Like I heard someone say..."All carriers suck. You just have to pick the one who you think sucks the least."
I called the att retention line, and told them clearly that I was intending on leaving them. They didn't even offer me a credit, I just got don't let the door hit you on the way out. To show I was serious I paid off my phones with the rep. Nothing but apathy.
Oh well off to T-Mobile I go.
Oh well off to T-Mobile I go.
Test drive is still available. It's just rolled into regular service. They set you up witht eh phone you want and the plan you want, and if it sucks, you don't pay a dime as long as you terminate service within 30 days. The only negative aspect, if you view it as a negative, is your credit check, but I think that was a thing with thier previous test drive program too.
The reasoning TMO gives for changing the program is that they want you to be able to get an idea of their network on the device you want as well as make it easier for you to transition into a real plan. You can do their test drive all within a store now. Before you had to get the phone and sim mailed to you and then mail it back when done. There was no option to just roll it into future service.
Their current program truly is better in just about every way. You can also pick a band 12 enabled device (the 5S they had on their prvious program is not one) in order to test a band 12 LTE area.
I got this deal last year and still have it. Love it, especially with the rollover data
And I was all happy with my monthly limit of 6GB
Canadian carriers are a fraud, here. It is insane..
Just sign up for Samsung Galaxy note 5/edge plus/S6 "test drive prom" from ur iPhone. It must be from iPhone. (Or trick desktop browser in to it being an iPhone browser). Google it how to do it. Not that hard.
Anyways select T-Mobile as ur carrier when it's your turn. They will send u phone with basically unlimited data and u can test T-Mobile network for 30 days. Costs $1. But u need credit card in case u damage phone and they can charge u
Anyways select T-Mobile as ur carrier when it's your turn. They will send u phone with basically unlimited data and u can test T-Mobile network for 30 days. Costs $1. But u need credit card in case u damage phone and they can charge u
The response to one customer leaving over another will be different because of two calculations that the carriers run, called Customer Lifetime Value and Customer Profitability. Basically, they look at things like how many lines you have, the current plan you're on, contract status, how many times you've called in and demanded credits for things like activation fees, and a bunch of other things. The idea is for them to determine whether you as an individual customer are worth trying to keep.
Also, the cruel truth is, your loyalty. or how long you've been a customer, doesn't play that much of a role. Being a customer for 8 years is nice to them, but how much money you will make for them in the future, vs the cost of acquiring another, more profitable customer, is the more important metric to them
If the metrics don't work in favor of trying to keep you, they won't make an effort.
It would be kind of interesting to know what your situation was with AT&T. Were you still on contract? Did you have Unlimited data? How much were you paying?
We were about as high a value customer as possible. 2 separate family plans to cover 8 phones, all with insurance, most with Next, 2 with contract, and on high tier 10, and 30 GB plans.
Oh well T-Mobile is great so far.
I'm also a decades old AT&T customer. Until recently I was always able to call in each year and negotiate something very beneficial.
I use a minimum of 30GB with the four lines I myself use for my iPhone and three Android phones I use.
Upon calling in earlier this week I learned that they've changed their system to be less customer oriented. Of course, I said that, they didn't. I followed up with five more attempts on different days to see if I would get someone more flexible. Also asked and had three of the calls escalated to managers. Same result. Only if they've made a mistake will they work with you. Otherwise it's tough luck, no wiggle room.
So I'm remaining with AT&T while I use the new T-Mobile plan I just enrolled in. I already have a fresh new Moto X Pure for T-Mobile via Amazon Prime. It's like my Moto X Pure for AT&T, an absolutely terrific phone that's so good I am shocked.
Now Its about using and enjoying my T-Mobile experience over time.
I have unlimited data with sprint but hardly ever use it on their net as i use WiFi most of the time,same with the phone it's like when it's needed it's needed the rest of the time it's is just a some item of hardware. I do keep many pictures and videos on it.
Myself i just don't like AT&T and know they just keep gouging their customers,just as Cox Cable is always gouging their customers.
The wife has AT&T but just keeps buying minuets so she can receive calls from her useless oldest son,living far away thank God.
For years she keeps getting calls from people, who are trying to reach the old number used before she got it AT&T sucks IMHO.
Myself i just don't like AT&T and know they just keep gouging their customers,just as Cox Cable is always gouging their customers.
The wife has AT&T but just keeps buying minuets so she can receive calls from her useless oldest son,living far away thank God.
For years she keeps getting calls from people, who are trying to reach the old number used before she got it AT&T sucks IMHO.