Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

This guy at Bestbuy told me that the iPad 2 scratches alot easier than the iPad

rockinmorockin said:
what about warranties guys? he wanted me to get a 3 year warranty for 300 or so dollars...yeah, no
Click to expand...
If you really want a warranty for your iPad, go with AppleCare. You can buy this at any time before the 1 year warranty is up.

I wouldn't, however, buy an extended warranty of any sort for an iPad.

A) It already comes with a 1 year warranty from Apple. If it's defective, it's likely to be known before the 1 year warranty is up.

B) In 1 year, you will think this iPad is the oldest piece of electronic junk you've ever seen and will be buying the next iPad. You will then pawn the old iPad off on your children or spouse, and they really don't need a warranty.

C) The warranty will NOT cover the iPad being lost or stolen. Only the "Advanced" Black Tie plan will cover you dropping it or spilling soda on it. And even then, some kid making $10/hour is going to tell you your iPad doesn't qualify because the accident happened on the third Tuesday of the month and they only cover accidents on the first, second, and fourth Tuesday of the month.


Extended warranties on electronics are cash cows for Best Buy. They are far overpriced and Best Buy knows that 90% of the people who buy them won't use them, ever.

I got a letter in the mail today from Samsung about a Plasma TV I bought last year. For the low, low price of $398.78 I can extend the warranty by three years.

The TV cost $450 on sale at my local Best Buy when I bought it, almost 14 months ago (15 month warranty originally). Do they think I'm on crack?
 
I personally just had a great experience buying a camera from BB in Gilbert, AZ. The sales person was polite, responsive and very helpful. I had a question regarding a feature (actually just needed some clarification). He took me over to a computer, browsed to the camera's site (Canon S95) and helped look up the info. The info on the site was not very clear and I thanked him and walked back to continue testing the camera. 5 minutes later, he shows up and tells me he found the details I needed in the camera manual he downloaded, which was indeed the case! Needless to say, I was really impressed with his effort in finding the right info for a customer.

Also, all the while, I could tell he knew quite a bit about cameras, especially when he was describing the features of the camera, but he never tried to put me down, respected my opinions...just an overall A+ attitude! :) I did end up buying the camera, without regrets!
 
antaresv: That's exactly what the shopping experience should be like. People generally enjoy going out to buy electronics. It should be fun!

I do understand that Best Buy is selling stuff at incredibly thin margins and threatening their sales staff into selling accessories and warranties is probably the only way to profit on a lot of sales, but it's really slimy.

Also slimy: Geek Squad Pre-Optimized laptops. You bunch of jokers...
 
btbrossard said:
95% of the people who work at Best Buy are idiots.
Click to expand...

I guess I am lucky to live near the other 5%.

My shopping experiences at Best Buy have been Enjoyable. I find that most times the Best Buy Employees are extremely helpful, and insightful. I never feel pushed, and the answers they supply are mostly correct. Nobody knows everything about all things.

Remember they are sales people it is there job to sell. As consumers it is your job to weigh what you are being told, and make an informed decision about your purchase. In these days with the internet, most of you have already researched the item before you ever walk into any store. I know I do, I would never walk into a store for a major purchase, without pre-reasearching the item and then take on faith anything any salesperson states. However when armed with the research you will see most salespeople at BB do know what they are talking about. Or at least the 5% who live near me.
 
btbrossard said:
If you really want a warranty for your iPad, go with AppleCare. You can buy this at any time before the 1 year warranty is up.

I wouldn't, however, buy an extended warranty of any sort for an iPad.
Click to expand...

I agree with not just getting just an extended warranty. SquareTrade IMO is a much better deal since it includes accident protection. They run specials getting 20%, 30% or more off. I got my iPad 2 coverage for $72 last month.
 
Havent we learned that BB employees know nothing about the products they sell. They do more uneducated speculating than anybody. Unless they are macheads by choice and just working at BB, they are clueless.

A guy I went to high School with works at BB and was encouraging a customer to buy a xoom over a playbook. His reasoning was that the iPad has more apps and its made by Apple and other than that, its really not better than the xoom. He also told him that the xoom was getting more and more apps everyday and would soon catch up to the iPad. I felt like screaming. He went on to mention the features that the xoom had as opposed to the ones the ipad didnt have. This is when I wanted to slap him. I wanted to do his job for him so bad, but I respected him, so I left it alone.
 
Last edited:
Legion93 said:
You should shop at walmart, you'll kill the employees.
Click to expand...
The Walmart nearest me actually has a few decent employees in the Electronics department.

And I certainly wouldn't say that ALL Best Buy employees are idiots. I've had a few decent salespeople. They were all probably fired though for not selling enough extended warranties or accessories.

ADDED: With that said, I still shop at Best Buy, so who's the real idiot here...
 
btbrossard said:
The Walmart nearest me actually has a few decent employees in the Electronics department.

And I certainly wouldn't say that ALL Best Buy employees are idiots. I've had a few decent salespeople. They were all probably fired though for not selling enough extended warranties or accessories.

ADDED: With that said, I still shop at Best Buy, so who's the real idiot here...
Click to expand...

Anyone who shops at walmart needs to be aware that they will not get a decent customer service. BB is not that bad though.
 
I used to work in the "media" department at Best Buy (CDs, video games, software, and movies). During the holidays, before iPods got big, people would just bring us lists of CDs to find for their kids and we would just walk through and find them all. I remember one morning meeting where we were instructed to "target grandmas" to sell accessories. For example, if we saw an old lady with a big list, we were to pressure her to buy a CD tower, rack, or carrying case. If we saw her buying a video game, we were told to pressure her to buy memory sticks and controllers. How are ALL the kids going to play this new game if you only have one controller, right? Best Buy makes most of their money off of accessories and warranties rather than selling you the actual product. On a lot of their products, there is actually very little markup, which is why the employee discount was often negligable.

They also used to tell us to pressure customers to buy PSP or PRP plans on all products. Even CDs. But then when any customer would bring a faulty item in to have replaced, customer service would try to weasel out of it in any way possible. They look for fine print that will get them out of replacing or repairing anything.

Best Buy sucks. All they do is read stuff to you from the box of whatever you're buying. And if it means that you'll buy the product, they'll tell you yes to anything. Does this laptop make my breakfast in the morning? Yes, sir. It sure does.

We really did not work on commission, but we worked on bonuses and perks. Trust me, Best Buy employees get rewarded for high sales.
 
Playing DA here . . .

When you say pressure do you mean selling? Was there misinformation given to make the sale? Sales people who sell a lot often get rewarded.


I've heard a lot of stupid stuff form sales people but it's not just BB.
 
Several years ago, it seemed that my local Best Buy's policy was to scoff at and ridicule a customer when they refused an extended warranty. On several occasions, when I said "no thanks", the employee would shake his head and give a little sarcastic laugh implying that I was an idiot for not getting the warranty. One of the items was a cheap walkman-like radio: the extended warranty would have cost about half the price of the radio. The employee just could not understand why I didn't want the warranty. Another time, when I was purchasing a computer monitor, the department manager got pretty offensive, asking over and over why I couldn't see the need to protect such an expensive "investment", shaking his head in contempt, etc. I said that if it checks out during the return period, it's probably going to be ok, and then he went on a rant about how I couldn't return it if it's opened: he said that their return policy of the monitor being in "like new condition" meant that it had to be unopened and as department manager, he wouldn't accept a returned monitor that had been opened. Anyway, I bought it with the intent of keeping it, but I got so upset at his behavior over the next couple of weeks that I returned it: they took it back without incident. I didn't shop there for a long time after that, but I've been back since, and their staff is much more friendly, and they immediately drop the subject of extended warranties when you say no.

Recently, when I bought my iPad 2, a manager told me that I'd better buy a Smart Cover right then, because "when they're gone, they're gone". I asked if Best Buy wasn't going to sell the Smart Covers after their initial stock was sold, and he backpeddled saying "oh sure, it's just that they're a bit hard to get right now". Silly rabbit.
 
Blakjack said:
A guy I went to high School with works at BB and was encouraging a customer to buy a xoom over a playbook. His reasoning was that the iPad has more apps and its made by Apple and other than that, its really not better than the xoom. He also told him that the xoom was getting more and more apps everyday and would soon catch up to the iPad. I felt like screaming. He went on to mention the features that the xoom had as opposed to the ones the ipad didnt have. This is when I wanted to slap him. I wanted to do his job for him so bad, but I respected him, so I left it alone.
Click to expand...

I was shopping at Future Shop (owned by Best Buy) once for an iPad accessory and overheard a saleskid trying to sell an iPad to an elderly looking gentleman. The kid had him convinced that the iPad didn't come with a charger (not true) and headphones (true) and was looking to sell him both. Clearly trying to pad the purchase with accessories. I said nothing while he was trying to sell the guy on a $50 pair of headphones, but I spoke up about the charger, assuring the gentleman that one was included. The gentleman wasn't sure which of us to believe, while the saleskid just kind of glared at me.
 
VidPro said:
Playing DA here . . .

When you say pressure do you mean selling? Was there misinformation given to make the sale? Sales people who sell a lot often get rewarded.


I've heard a lot of stupid stuff form sales people but it's not just BB.
Click to expand...

Pressure at my Best Buy was in the form of write ups and sometimes just being scolded. My supervisor once asked me why I didn't sell a single PRP (Product Replacement Plan) during the holidays and my direct response was, "How am I supposed to sell someone a PRP on a CD?". Her direct response to that was writing me up. I never once met someone dumb enough to pay an extra 5 dollars to protect a CD.

And yes, salespeople often get rewarded for selling, but the point here is that Best Buy employees tell you that they don't work on commission, meaning, "I'm not going to pressure you because I have no incentive to pressure you." But that is misleading, because they do get bonuses, gifts, and other rewards for selling. It's not a straight percentage commission, but it is a commission in other ways.
 
christophermdia said:
my brother used to work at Best Buy, he used to pick me up Zagg covers for my iphone for $7. Those were like $20-25. So I am assuming the iPad Zagg's run Best Buy maybe $10 or so, so they are getting $30 off you.
Click to expand...

You mean best buy is actually trying to make money? I had no idea!

Do know how much they actually make on selling an ipad? ZERO! So even if they were able to get you to buy the screen protector...that is a $540 sale that they made $30 on....
 
i know this doesn't relate to scratches, but do any of you guys have those red/green/white spots that appear on LCD screens? I remember having a ton on my original PSP. I now see a small one on the screen. Not a big deal, just want to know if they can start appearing more.
 
if the ipad2's back is the same material as the first ipad then yes, expect scratches if you're not careful with it. if you're discussing the front glass, i wouldn't worry about it, it's very durable.

bestbuy>dixons
 
Best Buy is so stinking horrible why do people even go in there?? In another thread a guy was just told by a idiot BB employee that the iMac refresh will not be till next year since they just upgraded the MacBook Pro's and due to the Tsunami. Now that is a flat out lie. I mean we have no proof since Apple says nothing but we all know there will be a refresh in the next few months.

Why do they spew such crap? :mad:
 
Best Buy

I bought a printer there once which, after various discounts, was down to $30. The sales guy who directed me to it tried to sell me an extended warranty (whose price I forget but, really?) and a $40 cable with gold connectors because then "it would print faster." So, that is obnoxious, yet I still find decent deals there on occasion.
 
Tomacorno said:
I bought a printer there once which, after various discounts, was down to $30. The sales guy who directed me to it tried to sell me an extended warranty (whose price I forget but, really?) and a $40 cable with gold connectors because then "it would print faster." So, that is obnoxious, yet I still find decent deals there on occasion.
Click to expand...

Sometimes I feel like I should photocopy my electrical engineering degree and keep it in my wallet, to pull out for such a time as this. Make it print faster? Sheesh. :mad:
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back