Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
I ordered 2 16gb on 6/29 at around noon on the premiere sit. They are still on back order!!! One weird thing is when i check my order status on the regular att site it says they were ordered July 3rd???? Any one else have this problem or know why this happened? Tried callin att. I waited for an hour and hung up....
 
I ordered 2 16gb on 6/29 at around noon on the premiere sit. They are still on back order!!! One weird thing is when i check my order status on the regular att site it says they were ordered July 3rd???? Any one else have this problem or know why this happened? Tried callin att. I waited for an hour and hung up....

man that's crucial :eek:, I don't feel as bad about my order not coming yet lol...hope yours leaves soon, it seems like west coast people haven't been getting many?

I've pretty much resigned myself to the fact my order won't leave until monday at the earliest :(
 
Ordered a black 16gb through Premier on 7/1. Still says "In Progress" with the last activity on 7/2. Ugh.
 
finally got a tracking #: arrive tomorrow

ordered 6/30 32 gb at around 8 pm est on att.com

will arrive 7/9 by 3pm as per tracking info

true to word 7-10 days...now i just need to find a case :cool:

keep hope alive ppl..they are moving

note: they did not send me an email saying it was shipped, had to check the status page.
 
I ordered 2 16gb on 6/29 at around noon on the premiere sit. They are still on back order!!! One weird thing is when i check my order status on the regular att site it says they were ordered July 3rd???? Any one else have this problem or know why this happened? Tried callin att. I waited for an hour and hung up....

I sort of have the same thing going on. I ordered at about 4:30AM on 6/29 from the premiere site; (2) 16 GB handsets for a new 2 line family plan. The order confirmation indicated that they would ship in 7 to 10 days.

A few days later, I started reading reports of people receiving their phones. Since most of them had indicated that they had ordered after me, I checked the premiere order status page; which simply indicated "Processing". The regular ATT site indicated that my order date was different (July 2nd); and that the equipment was backordered.

I spent 4 hours on hold yesterday with ATT (wasn't able to talk to anyone, eventually they disconnected the line I was holding on when they closed for the day), and another 2 hours today. Eventually, I got through to them however. As per the status of my order, they claimed that all is well, my order is "Active", and they are waiting for inventory. They then pointed out that when my order was placed, it was indicated that it would ship in 7 to 10 days.

While granted, this is true, it hasn't been 10 days yet, I inquired as to why orders placed after mine had already been shipped and received. I was unable to get a response. :( The rep basically ignored the inquiry.

I'll probably call again after the full 10 days is up. But at this point, I'm guessing that their whole order fulfillment process is just kind of random. Instead of going with first come, first served, they're probably just picking orders randomly out of the total order queue. When the 10 day mark hits for the 6/29 orders, we'll see if they truly start to clear out the queue in proper order. Being that this is AT&T, I'm not holding my breath.
 
My 16 gb just came off backorder. I ordered July 2nd. This was an order I made when Apple put my order on hold 7 times from June 15th. Finally my wife may get her iPhone. What a mess.
 
My 16 gb just came off backorder. I ordered July 2nd. This was an order I made when Apple put my order on hold 7 times from June 15th. Finally my wife may get her iPhone. What a mess.

Wait so you ordered through Apple or AT&T? If you ordered through AT&T and it's already shipping, that's MESSED up lol (obviously not your fault, and congrats to you ;) )

I'm even more confused how there are people who ordered 6/29 - 7/1 and still haven't made any progress
 
7/2 - Ordered 16GB in-store, DF, non-premier, home delivery
7/4 - Attempted to cancel 16GB in-store, ordered 32GB
7/4-7/8 - Both orders still showed in-progress and backordered.
7/8 - Spoke to a supervisor (after 3-4 other reps) who finally fixed my cancelation. Took him about 5 seconds to fix.
7/8 (midnight) - 32GB order came off BO

YAY!

offbackorder.jpg
 
Wait so you ordered through Apple or AT&T? If you ordered through AT&T and it's already shipping, that's MESSED up lol (obviously not your fault, and congrats to you ;) )

I'm even more confused how there are people who ordered 6/29 - 7/1 and still haven't made any progress

Well I ordered through Apple originally on the 15th of June. Some how in all the chaos my order of mine and my wife's phones were given my phone number. So Apple sends me a letter and says to fix it through AT&T and my order has been put on hold. Well I called them back and forth for days and hours, and neither could help me. I finally gave up and ordered through AT&T on July 2nd. Mine has just came off back order. It hasn't shipped yet. I hope all of your orders ship soon. I have an iPhone 4, but my wife doesn't because of the commotion on the 15th of June.
 
My 16 gb just came off backorder. I ordered July 2nd. This was an order I made when Apple put my order on hold 7 times from June 15th. Finally my wife may get her iPhone. What a mess.

i was hoping mine would change since i ordered the same day and also a 16gb, but no luck :(
 
Mine Finally Came Off Backorder And I Got A Confirmation Email! :):):)
Ordered Through The Phone On 6/29.

Bay Area, 16 Gig.

It Says I Ordered On The 1st Though Because The Service Agreement Email.

Any Ideas Of When This Bad Boy Will Ship?
 
Mine Finally Came Off Backorder And I Got A Confirmation Email! :):):)
Ordered Through The Phone On 6/29.

Bay Area, 16 Gig.

It Says I Ordered On The 1st Though Because The Service Agreement Email.

Any Ideas Of When This Bad Boy Will Ship?

Lucky man, im pretty sure you will get shipping info within 36 hours so it may be there on saturday or monday.
 
Ordered my at my local ATT store on evening of 6/29 and exactly 7 days later (7/6) my 16gb iphone arrived at the store. Picked it up, sales guy set it up for me as I was doing an upgrade swap, and now I'm as happy as could be. ATT guy was very knowledgeable and eager to help. He could tell I was completely overtaken by joy and was very helpful.
 
So those who 'ordered' - Did you order from Apple Store or ATT store?

I'm trying to figure out which comes quicker. Talked to an ATT rep yesterday who said that although the official word is 2-3weeks, it will probably arrive in a week.
 
So those who 'ordered' - Did you order from Apple Store or ATT store?

I'm trying to figure out which comes quicker. Talked to an ATT rep yesterday who said that although the official word is 2-3weeks, it will probably arrive in a week.

seems like the ATT store/online orders are filling up quicker. ATT Premier is lagging :rolleyes:
 
16 GB
Ordered July 2nd
Off back order July 8th
Shipment notice July 9th
Scheduled delivery July 12th

Way faster than my Apple order on the 15th that I never got.
 

Attachments

  • ship.PNG
    ship.PNG
    20.7 KB · Views: 70
16 GB
Ordered July 2nd
Off back order July 8th
Shipment notice July 9th
Scheduled delivery July 12th

Way faster than my Apple order on the 15th that I never got.

Still no progress on my July 1 order. It's been sitting on back order ("In Progress" on the Premier site) since July 2. :mad:
 
Anyone have a feeling about my 7/2 order? Hah. Others are starting to come through, so I'm hoping...

You never know when. All of a sudden mine was off back order last night and shipped sometime between then and 8 EST. I was surprised after all the trouble I had trying to get one from Apple.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.