And where I work if an HP or a Dell goes down the the Dell tech or HP tech is there in three hours to take care of the problem even if that means a loaner with all SW and preferences installed you get what you pay for. If my Mac at work goes down I mac an appointment at the Apple store take it to them if they cannot fix it by the end of the day they give me a loaner with my HD in it.
When you buy PC's at the same price point as Mac's you get the same longevity it's not a Mac thing it's a price point thing.
No they don't fall short though they may not be as pretty
There's two different ways to look at it I guess. I'd much prefer the Premium care such as Apple...over a AAA service. In terms of the price point of a computer, with a windows laptop, you're paying for upgraded parts that drive up the price. However, most often times than not the quality is still remains relatively the same as their mid line at best. With a Mac, you can buy the cheapest configuration, yet still have the same Premium build quality across the line. I guess that's my point here and as I've mentioned, the gap is narrowing. In this regard, they still fall short. There's no way around it.