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Ticked off at Apple! Horrible iPhone Launch in Dallas.

I was going to go up there this morning at 5am and am now glad I didn't. Sorry you had to deal with that clusterfuk!

I'm about to go up in 20 minutes or so and hope the lines are now at a minimum. We shall see.
 
iPhonedHome said:
I was going to go up there this morning at 5am and am now glad I didn't. Sorry you had to deal with that clusterfuk!

I'm about to go up in 20 minutes or so and hope the lines are now at a minimum. We shall see.
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Good Luck! Let us know how it goes.
 
I know what you mean! I was there with reservation on bottom level and it sucked!

I was there at Stonebriar center last night at 11:30pm and the lack of planning and least bit of foresight on the part of the mall security was inexcusably pathetic and grossly negligent. Nay, it was downright despicable! I was there snoozing, nobody was causing trouble for anyone and it was quiet and all of a sudden the guard yells out at 3am "everyone needs to move to your cars! No camping out! Cooperate or you will be forced off this private property! This is private property!". Nevermind that the previous shift guards had organized us (poorly, I might add, based on the numerous lines that were formed) that way! Then, where before, there had been a chance for orderly entrance, now everyone got uprooted and chaos ensues. No one wants to loose there choice position but there was no choice. And then, yep, it was pell mell when they finally did let us in. It was lucky for me I had a reservation AND that I came in as early as I did or, even with reservation I think I would have been screwed! Sorry to hear you got the short end of the stick - twice! Stonebriar mall demonstrated their incompetence and pretty much could have cared less.
 
Well I just left and the line was all the way down to Zales. :eek: Guessing about. 3 hour wait from what I gathered from people that I talked to in line.

Going to line up this evening.

b4349a26.jpg
 
amann76 said:
i preordered and got mine yesterday. you idiots will learn one day... now come on and give me oh i can't preorder because of my schedule yet your schedule allows you to camp out overnight and wait in line. :rolleyes:
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Or perhaps they are part of the tens of thousands that couldn't get their preorder to go through the system on the 15th?

Troll


The Knox store was doing either 1:5 or 1:10....couldn't tell exactly. Either way, I was out by 8:15 and the non-reserved line was moving...albeit slowly.
 
People don't seem to get it. The issue here is Apple's pre-order system failure and then being treated as "second class citizens" (heard that one in line today) b/c we didnt have a reservation.
 
I was at Willow Bend, and I feel the system was about as good as it could get with the silly reservation system.

  • There they took the camping line and brought them in 15 at a time into a main queue just past the food court.
  • Then they took 5 out of the line and separated the wheat (reservationists) from the chaff (walk-ins).
  • When the opening countdown was over they took 10 of the reservation line, and 1 of the walk-ins into the store.
  • This 10:1 ratio continued for about 2 hours, then they started going about 5:1 as they were confident that they had enough phones for the remaining walk-ins. I believe they called "no more walk-ins" at about 9:00am.

I arrived at about 8pm and was about 50th in line. Had my phone at about 11:30am. The walk-in line still had about 30-40 people in it, and the remaining main queue (presumably only reserves) snaked through a winding queue and down a mall corridor. Probably at least 150-200 at nearly 12n.

With that to say, I completely get your frustration, and the reservation system is crap. It rewards luck and makes getting an iPhone more like winning a radio station contest then showing loyalty and perseverance. Honestly, what's the point? Is it to avoid the long lines and overnight campers? Well, that worked well.

If it's to gauge how many phones each store needs, that could be done using analytics from pre-orders shipped home or previous sales.

Or worse case scenario, if you're going to make a super PITA to get one without a reservation anyway, then just make launch day reservation day and allow NO walk-ins for the entire day. Then have a set aside quantity of units for the campers and true devotees the next day.

Better yet, swap that. Make launch day the old fashioned, get out there and eat what you kill, and leave the reservation day for the next day. If the store has 800 reservations, receives 1,000, the 800 reservations would be sold on day two, and campers could pick up one of the non-reserved 200 on the true launch day.
 
That would piss me off too. Apple should have better coordinated with mall management....both have a hand in the blame.

I agree, though...I would be FURIOUS!:mad:
 
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