Thank you, Tim Cook! Someone should put the U-folks on a much shorter leash. At first I was skeptical, for reasons of personal security. Then I tried Uber, and found it mostly convenient -- especially in big cities. But after about 50 trips, I have huge doubts again. Too many rude drivers! One started chewing me out for refusing to chatter at him when at the end of a very long day, after spending hours tending to ill family members, I really just wanted to ride in peace, alone with my thoughts at 9:30 p.m. as I prepared for an important meeting that would keep me engaged until almost midnight. Twice, today, the Uber telecom system failed to register the correct address, leading to delays, confusion and searching for drivers parked somewhere else. Is it because they didn't get the numbers? Or because they can't read a map? On the one hand, I like supporting entrepreneurs & people who need the income. On the other hand, there isn't enough consistency in the service. Too many drivers just don't bother considering their customers. Some drive around & try to get chummy. Others shut off the engine at every stoplight: a bad driving habit that is both worryingly jarring & disruptive to passengers. Uber has grown too quickly with an arrogant skinflint at the helm. He needs to stop cheating, stop trying to cut corner, stop trying to be Kramer from Seinfeld with his loopy, exhausting schemes. Just give us something basic but reliable, take the time to train & motivate your drivers, and dump the gimmicks! What's the most important thing in a ride? A fancy car? No, a good, competent, polite, restrained, courteous & compassionate driver.