Out of curiosity - did you trade in at the retail store or did you send it back in the return shipment box?
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iPhone 13 Pro Max Tmobile bill credit promo code emails
- Thread starter nlkccom
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Out of curiosity - did you trade in at the retail store or did you send it back in the return shipment box?
I noticed last week that my submission was denied. Chatted with T-Force and the rep put in an appeal and also gave me a $20 bill credit as a courtesy. Woke up this morning to a text that the promo was approved!
Going through the same mess right now.
TMo is blaming Apple for denying the trade-in, so getting the info from Apple.
TBD.
TMO pulled the same b*ll with me. Apple was like, uh -- it's their promo? Had all necessary info ON THE RECEIPT.
They gave me $20 also but then said they were escalating an in 3-5 days they'll "call me back."
I'm sure I'll be calling them Monday to find out why I haven't heard from them.
So...still haven't heard from TMO. Glad others are having some luck, but chatted with a rep today and they STILL haven't gotten the go-ahead from the supervisors to approve the rest of the bill credits.
SO GLAD I didn't jump on the "free iphone" promo that TMO was running via bill credits. I just knew the "pay first, get bill credits later" BS would result in this type of frustration.
SO GLAD I didn't jump on the "free iphone" promo that TMO was running via bill credits. I just knew the "pay first, get bill credits later" BS would result in this type of frustration.
Got the text notification on 12/6 that the promo was approved after speaking with the rep on 12/1 so it may take a few days.
Finally got mine approved today. Took a serious complaint to upper level CSR but they apologized for the screw up and I got the extra $20 as well so all is good.
Did you just get on the phone and keep insisting to talk to a "supervisor" -- how did you bump it to the "upper level"?
Honestly it seems it was just luck of the draw. I had been on the phone for almost an hour with another frustratingly bad CSR, who was about to connect me with a tier 2 CSR when I got disconnected, and they did not call me back so I don't know if that was on purpose or not. I immediately called back and I was pretty hot and probably a bit rude, but the CSR seemed to have more authority, she immediately reviewed my account and applied the full $200 credit to my account with absolutely no run-around. The credit showed up immediately on my account while I was still on the phone with her.
T-Mobile is a mess. An utter disgrace of incompetence.
Waited almost a month after being told it would be applied “in 3 to 5 business days.” It never was.
Broke down and called again. Re-explained the situation. Was told now I would get a $100 credit in January + $100 in February.
We shall see…
Waited almost a month after being told it would be applied “in 3 to 5 business days.” It never was.
Broke down and called again. Re-explained the situation. Was told now I would get a $100 credit in January + $100 in February.
We shall see…
Today I checked the T-Mobile promotion status online and saw that it was denied for "invalid purchase date" even though I purchased an iPhone 13 Pro Max well within the promotion date range, and completed all the required steps outlined in the email I received from Apple (trade in old phone, upgrade to Magenta Max and register for the promotion). Apple credited the trade-in with no problem after three days.
After 1 hour and 53 minutes on the phone with two T-Mobile reps, the monthly service discount was finally applied to my account. I also tried contacting T-Force through Twitter (highly recommended by Reddit users) but got no response.
For the second T-Mobile rep, I had to provide the make, model, storage amount, color and IMEI number for the new iPhone--even though all this information is in my account to which she had access. Then she came back and said her supervisor needed the Apple order number. Fortunately I keep tidy records.
While the service rep was very polite and ultimately helpful, I must say that having to spend almost two hours to fix a promotion that should have been 100% automatic was infuriating.
After 1 hour and 53 minutes on the phone with two T-Mobile reps, the monthly service discount was finally applied to my account. I also tried contacting T-Force through Twitter (highly recommended by Reddit users) but got no response.
For the second T-Mobile rep, I had to provide the make, model, storage amount, color and IMEI number for the new iPhone--even though all this information is in my account to which she had access. Then she came back and said her supervisor needed the Apple order number. Fortunately I keep tidy records.
While the service rep was very polite and ultimately helpful, I must say that having to spend almost two hours to fix a promotion that should have been 100% automatic was infuriating.
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I think this matter is finally settled. After at least 5 phone calls and 8 hours of my time since November. Outrageous.
I put it straight to the rep I had on the phone – – “either give me the credit I am owed, or lose a customer. It is up to you.“
What is really infuriating is that their system is still showing an invalid trade-in at Apple even though everything was correct and the receipt shows as much. TMO is not well organized and this has been a problem with them on other issues like my corporate discount. For a “communications” company, their IT rots.
I’m getting the credits as two lump sums and the first already went through. Hopefully I won’t have to call yet again for the second one…
I put it straight to the rep I had on the phone – – “either give me the credit I am owed, or lose a customer. It is up to you.“
What is really infuriating is that their system is still showing an invalid trade-in at Apple even though everything was correct and the receipt shows as much. TMO is not well organized and this has been a problem with them on other issues like my corporate discount. For a “communications” company, their IT rots.
I’m getting the credits as two lump sums and the first already went through. Hopefully I won’t have to call yet again for the second one…
Well, my next bill came through and unsurprisingly the monthly promotion was still not credited. The previous rep only applied a 1-month "B2B Crtsy Credit" even though she told me I would be getting 23 more such credits to fulfill the promotion.
So this time I started with T-Force. I screen-shotted my Apple receipt with the valid purchase date, and the rep gave me two options: reapply for the monthly service credit promotion, or get a lump sum credit. I took lump sum! So glad this is finally over.