15 minutes later after standing in walk-in prison cell: apple store "ohhh, so u wanna buy the new apple watch 5 too? u have to create a separate APPT for that and comeback hours later today even though we have it in stock and ur paying close to $1000 for ur phone. let me see if we will let you buy the watch 5 to you after phone transaction."
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iPhone 11 Today I tried to buy an iPhone 11 at the Apple Store...
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I store a lot of random pics from the internet and also keep a crap ton of my movies and shows on it. Just made sense to me so I don’t have to worry about shuffling things around too often
For those who have done an in store trade in, what is the experience like? I'm assuming you don't have to rest your phone back to original settings until after the review is complete?
I'm planning on doing an in store trade in (most likely first part of November after the hype / pushing reservations slow down), but just wanted to see what the process is like for those who've traded in store.
I'm planning on doing an in store trade in (most likely first part of November after the hype / pushing reservations slow down), but just wanted to see what the process is like for those who've traded in store.
On this note, if you attempt to trade-in a Pixel phone of any kind in an Apple store, they won't accept it. You can only do the trade-in online. I attempted to trade in a Pixel 3XL and a Pixel 3a, and in both cases it is some sort of Apple blocking the trade-in because of Assurian? That is what the Apple rep told me. Seems weird. Both phones were paid off and unlocked.Apple is trying to limit in store trade ins. They want you to use the mail in option. They are just being Apple.
I traded in 2 old phones in February and had a good experience. The employee will quickly assess the device condition, look up the IMEI, and you can reset after. Pretty easy overall and I had my phone in about ten minutes.
In general I don’t like the Apple store. It’s just a painful experience to get anything done. Changing a 6s battery was a chore even with an appointment. I don’t like that you’re herded into areas like cattle and there is no sense of when anything will get done. Surely there must be a better way!
Even if they have the phone you want doesn’t mean there is an Apple employee available to help you. They help the people with appointments first and they may not have time to squeeze in walk-ins. Now if the store is having normal traffic and employees are standing around that’s a different story.
very strange. I was at the Grand Central store in NY on opening day and they had two lines. One for those that reserved and another for those that didn't. Both lines were being serviced then and there. Not sure what having someone wait in line only to be told to come back in a couple hours and get the phone does if the phone is in stock. Just seems like a bad experience.
Just an additional reason to take your business to a company that treats you like a valued customer (ie. NOT Apple).
Simply stated and the truth. If a company chooses to operate retail outlets open to the general public and if they display products which they want the public to purchase, then if a member of the public makes the effort to visit the store and walks out without the desired in-stock item in his/her hand, the company has FAILED.
I deal with this at Best Buy everyday.
yes. People need ro have some sympathy towards employees. We can’t fix EVERYTHING.
That’s the World Trade Center store in NYC.
actually I was there on Monday and the line was even shorter. Took me all of 45 mins to walk out with a phone
Same at the Sheffield store. When I went to pickup my iUp upgrade, I had to queue outside of the store in the main shopping mall, despite there only being four people waiting. Apple might think it looks good and creates hype but I actually find it cringey and embarrassing. Given the size of the store, there’s no reason they couldn’t have made space for people to wait inside.
This, 100%. Especially so in the UK where all iPhones purchased in the Apple Store are SIM-free. Most people I know are on SIM-only plans using three year old phones. Some of them have an idea they should get a new phone but don’t necessarily plan it advance. It’s the sort of thing they’ll do when the opportunity presents. If Apple Store can’t provide the basic service of people being able to walk in, play with the device and then say “I’d like to buy this please” before walking out five minutes later - something isn’t right.
I personally don’t have any major complaints with Apple Stores but it’s struck me for a very long time that they aren’t customer centric at all.
I wouldn’t buy my mobile phone anywhere else but avoid their stores as much as I can. Always buy through a carrier.
That is not the way it works, especially at car dealers. They must have failures galore by the above.
Not necessarily. I had a launch day pickup time of 17:00 - 17:30 and I was permitted to pick up my 11 Pro in the morning. Luckily managed to get the day off work, which meant I was able to get to the store sooner. I think it depends on the store and how busy it is (I live in Bristol, England).
This should probably be a new topic but don’t know how to do that. I need to exchange my 11 Pro Max for Pro. How can I reserve one on line so I can put on IUP when I get to store? Is there a way to do that? I don’t find any option for exchange. I know they want everything done or at least started on line now.
It's crazy, but my experience at the Amsterdam Apple Store was quite different. I walked in to decide between the Pro and Pro Max and between Silver, Gold and Green. Then someone came up to me and asked if they could help me, I said I wanted the Pro in Silver. I had to go wait in line. 5 minutes in the line and I got someone appointed to me and 10 minutes after that I walked out the store with a new iPhone.
You are the lucky one. You might be right. The store where I picked up my phone was super crowded, long lines.
Mine actually had a line for the line the Sunday after the launch. You had to wait in line to check in for either your appointment or go in the standby line. The check in line was about a 20 minute wait so I was nearly late for my appointment. The people in the standby line said they were there for 4 hours already and not a single person got to make a purchase yet. The standby people ONLY get to make a purchase if the appointment line is gone before the next 30 minute window for appointments arrives (which rarely happens anywhere near launch).
That's how it was done at the Apple Store near me as well. They had 2 lines. 1 for the walk in and the other one for those who did the online store pick up. For those walk in reservation who opted to choose to pick up later time, they were also on that reservation line along with the online order in store pick ups.
What they did was, inside the store near the back were stools and where were 12 total. They only let in 6 from the reservation lines and 6 from the Walk in lines.