Do you think the word "should" means a damn thing to Apple? (Arrogant greedy ****s that they are) Nope.
There's a lot of things that they should do but never will. Sad what's become of them.
I'm not sure I know what you mean when you say "sad what's become of them." Is it sad that the OSX continues to be one of the most flexible and responsive (as well as stable) platforms in the market? Is their releasing a FREE upgrade to one of their hottest selling items (the iPhone) some kind of a sad development? Is the fact that you get help from qualified people in the local stores a sad development? What is sad?
I switched to Mac 5 years ago from PC (Gateway). Now THAT is sad what has become of them: downhill customer service (complete lack of it) and poor workmanship. What happened to Gateway is pretty similar to what has happened to most PC manufacturers. Sad.