Took 5 weeks to Ship MBP !!??

ExplorerBob

macrumors newbie
Original poster
Jul 11, 2007
7
0
I ordered the Macbook Pro 5 weeks ago on June 7, 2007, only days after it was released...it is finally shipping for this Monday but should I complain to AppleCare? The long wait has wasted my time and reduced productivity. Considering free shipping is estimated to be 5 business days, 5 weeks is unacceptably long!!!

Apple should compensate consumers who wait 5 times longer than the estimated time to deliver....
 

WildCowboy

Administrator/Editor
Staff member
Jan 20, 2005
17,239
1,134
What was the estimated delivery time when you placed your order? What customizations did you order?
 

Turkish

macrumors 6502
Jan 12, 2007
358
0
I ordered the Macbook Pro 5 weeks ago on June 7, 2007, only days after it was released...it is finally shipping for this Monday but should I complain to AppleCare? The long wait has wasted my time and reduced productivity. Considering free shipping is estimated to be 5 business days, 5 weeks is unacceptably long!!!

Apple should compensate consumers who wait 5 times longer than the estimated time to deliver....
Uh ... no.
 

ExplorerBob

macrumors newbie
Original poster
Jul 11, 2007
7
0
Was it worth waiting 5 weeks to get the MBP

I ordered the entry model: 2.2 Ghz Core 2 Duo without any additional customizations. I did receive the Educational discount, and plus I got an 8GB iPod (part of the student special), and a Brenthaven case. The delivery time was pushed back at least 3 times... everytime I checked its status the delivery time was extended a week or so.

Not sure if I'd purchase the MBP knowing I'd have to wait this long...
 

BlueArctos

macrumors member
Jun 17, 2007
89
0
It really is pretty distressing when a laptop gets pushed back so many times, and it wasn't really fair to you. Consider the possible bright side though! Maybe they kept delaying because of quality control issues and had to make sure everything was working properly without defects!

Or maybe not, I don't know. I just hope mine doesn't take 5 weeks to get here.
 

Crawn2003

macrumors 6502
Jul 8, 2005
444
0
Santa Rosa, California
I'm still waiting for my Mac Pro and I ordered it 3 weeks ago. 2-4 days ship time from what I understand. I can understand your frustration but I highly doubt Apple will give you anything more than an apology, and/or if it hasn't shipped yet maybe they would upgrade the shipping? Highly doubt it though.

~Crawn
 

AkiNikoTanTan

macrumors member
Jun 26, 2007
85
0
I ordered the Macbook Pro 5 weeks ago on June 7, 2007, only days after it was released...it is finally shipping for this Monday but should I complain to AppleCare? The long wait has wasted my time and reduced productivity. Considering free shipping is estimated to be 5 business days, 5 weeks is unacceptably long!!!

Apple should compensate consumers who wait 5 times longer than the estimated time to deliver....

1 week = 7days
5weeks = 7 x 5 = 35 days

it should be 7 times longer :)
 

koops

macrumors regular
Jun 18, 2007
169
0
London
I ordered hours after they were releaed on the 5th of June and mine has only just preparred for shipment - 5 weeks also, which is two more weeks than what was estimated.
 

ExplorerBob

macrumors newbie
Original poster
Jul 11, 2007
7
0
Complaining probably wouldn't get me anywhere

Well, at least it is finally shipping. But than again, does anyone know of any Apple Policy, about what they do in situations where actual delivery times far exceed the estimated? (heck a free warranty would make me happy for troubles they put me through ) Does anyone think it worth the time to complain to customer service? I would have really liked to know in advance if I had to wait 5 weeks to receive the laptop.

By the way, Five weeks = 25 business days. Hence, I have waited Five times the expected "Five business days" before shipping. :eek:
 

Simon1966

macrumors regular
May 23, 2006
123
0
United Kingdom
Well, at least it is finally shipping. But than again, does anyone know of any Apple Policy, about what they do in situations where actual delivery times far exceed the estimated? (heck a free warranty would make me happy for troubles they put me through ) Does anyone think it worth the time to complain to customer service? I would have really liked to know in advance if I had to wait 5 weeks to receive the laptop.

By the way, Five weeks = 25 business days. Hence, I have waited Five times the expected "Five business days" before shipping. :eek:
You want free warranty?

Wow, some people. You order a MBP and have to wait 5 weeks for delivery - i do feel sorry for you (sarcasm).

You had Education discount, a free ipod nano and free shipping and you complain about the long delivery time, then you ask if anyone thinks you can get free Applecare warranty - no chance, Dream on!
If you order a newly refreshed MBP that is extremely popular and orders out-weigh demand you can expect long shipping times! Lets hope your MBP arrives without any problems or it will have to be returned and then reordered - then you will really be complaining.

I got my 2.2GHz MBP SR last week within 24 hours of ordering but from an Authorized Apple Reseller here in the UK.

maybe you should have paid for express shipping, tried to buy from a Apple store or authorized reseller?
Then again, you wouldn't get your discount and free ipod nano.;)
 

xfiftyfour

macrumors 68030
Apr 14, 2006
2,573
0
Clemson, SC
I don't understand those in this thread that are suggesting that the OP is unreasonable for being upset about his wait time. Personally, I'd be pissed - so what if he got the student discount and iPod? The student discount is not just a freebie - it's because we, as students, are already paying for tuition and books and blah blah blah, while also not working full time like the rest of you. Not only that, but the student discount also serves Apple's interest, as they can catch buyers early so that they continue to stay with Apple products later on. That's no reason to expect lesser service quality from Apple.

If you were quoted 7x less than what you ended up waiting, you should absolutely call Apple's customer service and complain. Don't be a jerk about it.. be firm but polite that you have been patient, but this is unacceptable.

When the MBs were released, those that called and threatened to cancel orders or complained about the wait time were give $50+ discounts and upgraded shipping. And those people didn't even have to wait nearly as long as you have. You have every right to be upset, and I honestly don't see Apple not doing anything to make it up to you (because, after all, they want to keep you as a customer!).
 

LiquidSpikes

macrumors regular
Jul 6, 2007
101
4
Everett, WA
I called apple this morning because my MBP hasn't shipped yet, I am going on a vacation this weekend and asked if it was possible if it was going to arrive before this weekend... he just kept repeating the same date on the website

"it was ordered July 1st,
Ships by: July 12 - July 17,
Delivers by: July 16 - July 20"

then he apologized about the wait, and then said that they would take off the expedited shipping charge and also 50% off the black see thru Speck protection case (49.99 value):D

they were very nice to me, I suggest you give them a call;)
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
Normally I'd be in the "oh brother" camp on this one, but my place of work (an educational institution) got burned as a result of a similar shipping delay, so I was similarly irked by these delays.

We have need for a high end portable computer to do some video editing work on more than one site, and after seeing the success I had with my own MBP, some leftover funding from a grant for the previous fiscal year was approved to buy an MBP for this purpose. The fiscal year ends on July 1, so we HAVE to have this money spent by then, or we must return the unused funds. There are no extensions; that's just bureaucracy for you.

We were perfectly happy with the pre-Santa Rosa specs, but our order was placed on June 7, right when the new models hit. No problem: we were told our MBP, the only mod being a glossy screen, should arrive between June 22 and June 29. At worst case, it should arrive with a couple days to spare.

Well, the 22nd rolls around, and we get an e-mail from Apple: there's been a delay and now the MBP won't ship until July 3 at the earliest. In short: this means we're screwed.

Despite frantic phone calls, there was no resolution. No, Apple would not just send us an invoice so we could still apply it to that fiscal year's funds. No, they would not ship us an older version even if we knew the differences and were fine with it. No, we could not cancelt he order and try to get a refurb, because it wouldn't ship in time either.

End result: the MBP arrived on the 7th of July, we had to give back $2,100 in unused grant funds, AND because we still needed that MBP, ended up paying $2,100 out of the next fiscal year's funds.

It wasn't that we needed the MBP immediately, however Apple has been telling people (and businesses) they will get their ordered equipment on a certain date, and it's not arriving on time. If the delivery estimate had been more realisitic from the start, we would've been prepared and used that money on something else, while buying the MBP with current funds just like we ended up having to do anyway.

Some decisions on how money is spent is time-sensitive, and delays can cost real money.

Of course I'm still a "switcher" and we're happy with the MBP, but now we know a little more on how to deal with Apple:

1. AppleCare is mandatory
2. Good build quality is optional, so inspect everything with a fine toothed comb, and
3. Never trust your hardware to arrive on time. If your purchase hinges on a deadline, find an alternative.
 

prospero

macrumors newbie
Jul 12, 2007
4
0
Still waiting

Ordered my macbook pro on June 29th with the following configuration:
2.4GHz Intel Core 2 Duo
4GB 667 DDR2 SDRAM - 2x2GB
160GB Serial ATA Drive@7200rpm
SuperDrive 8X
15" Glossy Widescreen Display

The websites says:
Ships by: Jul 11 - Jul 16
Delivers by: Jul 13 - Jul 19

Well today is July 12th and it still hasn't shipped. I really have a feeling the ship date will be pushed back when Jul 16 rolls around, based on the number of posts I've read about delays. This seriously sucks. Every day I get more impatient, what a pain!