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Top Lid Shifted Over!

iPad Retina

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
762
66
Toronto
Hi if you have followed my threads, I have bought this Macbook Pro with Retina Display 15' Mid 2012, and I have noticed that the top case and screen has been shifted a bit left. Has this happen to anyone?


Let Me Know HELP!!!!!!!!
 
I've never heard of this. The hinges might be loose causing this shift, or maybe misaligned. The laptop could have been damaged somehow, i.e., dropped.

There's really nothing that can be done by the consumer to correct this AFAIK, so I'd recommend bringing the computer in so that apple can repair it.
 
maflynn said:
I've never heard of this. The hinges might be loose causing this shift, or maybe misaligned. The laptop could have been damaged somehow, i.e., dropped.

There's really nothing that can be done by the consumer to correct this AFAIK, so I'd recommend bringing the computer in so that apple can repair it.
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Thanks, it has no visible damage to the macbook and no dents on the top case
 
Just noticed the screen on the antenna one side has been shifted over!!!! But the other side is fine
 
Oh gosh no!! :( Seems like this machine is cursed!

I forgot, did you end up buying on eBay or Craigslist? If the former, I'd say definitely contact the seller and ask for a return, perhaps enter a dispute over all these faults (of which I suppose you weren't made aware in the listing?) if he is unwilling.
If it was Craigslist, it might still not be a bad idea to try to contact the seller and ask for a return/partial refund that you can put towards all these extensive repairs? It definitely would be good to check the legalities of private sales where you live. In my country there are certain laws that do apply also to private sellers and if worse comes to worst you can take a private seller to a small claims court with the help of a so called "ombudsman", but of course I have no idea if that also applies to where you live.

I think you mentioned before that you're still in high school, perhaps you could get your parents involved or legal advice from a school counselor? (We had that option back then high school) For instance, we have a law in my country (Austria) that underage people are allowed to enter sales contracts (= they can buy stuff), but their parents have quite a long period afterwards (I think 6 months or so) to object and demand the sales contract to be annulled (a refund). So if you happen to still be underage and have a similar law in your country, perhaps you could get your money back.

Anyway, I'm so sorry this is happening to you! Hopefully you can enjoy your Mac soon! :(
 

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What did you mean about the "other side is fine"?

Your two pictures both show that the lid has a small shift to the side.

You might be able to go inside and reposition the hinges, or even tighten them down a little. Hard to say if that will help anything until you try.
If it has shifted because the mounts, or the case is _bent_ - then you might not fix it without replacing some parts. Might be a lot of effort for not a lot of results.
 
DeltaMac said:
What did you mean about the "other side is fine"?

Your two pictures both show that the lid has a small shift to the side.

You might be able to go inside and reposition the hinges, or even tighten them down a little. Hard to say if that will help anything until you try.
If it has shifted because the mounts, or the case is _bent_ - then you might not fix it without replacing some parts. Might be a lot of effort for not a lot of results.
Click to expand...

Its already so hard to get hold of the p5 screwdriver and apple said they might be able to get the screen shifted back over, but no guarantees!

I might go in tomorrow if I can
 
In looking at the pictures, it looks like the Mac has been hit hard, either by dropping it, or banging into something.

Did you not notice that prior to buying it? Did the seller disclose that during the sale?
 
BasicGreatGuy said:
In looking at the pictures, it looks like the Mac has been hit hard, either by dropping it, or banging into something.

Did you not notice that prior to buying it? Did the seller disclose that during the sale?
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No, and No. There is no damage to the top casing what so ever.

I had brought in my Macbook pro retina to get the fan replaced, after i got it back, i had noticed the shifted screen. My guess is that when the fan was getting replaced, they had taken the screws off on the screen, but put them back on since i had decided NOT to repair the screen, and the technician didn't noticed i had decided not to in the note, since i had mentioned the screen retention costed $642, but had rejected it. I think they read the note wrong but later corrected it.


I don't think this is my fault.
 
iPad Retina said:
No, and No. There is no damage to the top casing what so ever.

I had brought in my Macbook pro retina to get the fan replaced, after i got it back, i had noticed the shifted screen. My guess is that when the fan was getting replaced, they had taken the screws off on the screen, but put them back on since i had decided NOT to repair the screen, and the technician didn't noticed i had decided not to in the note, since i had mentioned the screen retention costed $642, but had rejected it. I think they read the note wrong but later corrected it.


I don't think this is my fault.
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Ok. The lighting in the pictures makes it look like there is damage. That is why I said what i did.
 
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This looks like the tell tale sign of a Macbook Pro being opened, while there is something touching behind it.

I have done this to two of mine and it takes almost NO effort. If the laptop was opened even an inch, it will offset the screen. There will be no obvious damage or marks, because the hinges on the inside, are what take the hit. If you do it hard enough, you can get the plastic to crack.

If it was dropped or pushed by any part of the aluminum, there would be visible damage. This has to had been done by opening the lid with something behind it. It basically wedges the object and causes the weakest parts (inner hinges) to bend, or move.

This can be fixed easily by ordering the hinges and a new black rear cover. Once you replace them, it will be inline.
 
BoneDaddy said:
This looks like the tell tale sign of a Macbook Pro being opened, while there is something touching behind it.

I have done this to two of mine and it takes almost NO effort. If the laptop was opened even an inch, it will offset the screen. There will be no obvious damage or marks, because the hinges on the inside, are what take the hit. If you do it hard enough, you can get the plastic to crack.

If it was dropped or pushed by any part of the aluminum, there would be visible damage. This has to had been done by opening the lid with something behind it. It basically wedges the object and causes the weakest parts (inner hinges) to bend, or move.

This can be fixed easily by ordering the hinges and a new black rear cover. Once you replace them, it will be inline.
Click to expand...


The Macbook was opened by the Apple Store to swap the fan out.
 
iPad Retina said:
The Macbook was opened by the Apple Store to swap the fan out.
Click to expand...

If it was like that when you got it back from them, they either opened the lid with something behind it as stated, or bent or misaligned the hinges putting it back together. If it were unaligned because of looseness, the screen would have some give in it. If it's tight, the hinges or a hinge, is bent. It's not hard to fix.
 
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dyt1983 said:
That's the kind of assumption that leads to incorrect diagnosis. I had a unibody Al MacBook that was dropped onto a wooden floor while in a Speck case. There was absolutely no damage visible but the top was angled about 1mm at the top of the screen. I bent it back into place by hand, although I don't recommend that for anyone else.

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The last time my rMBP 15 was in service, they didn't bother tightening the 6 screws for the hinge to top case. The top was wobbly in the opening/closing rotation, but the alignment was perfect... hopefully it was just something with the alignment when they reattached it.
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Argumentative posts are what lead to bad diagnosis. It's obvious a case will minimize damage and it's up to the OP to know wether there was a case on it or not when the problem occurred. If there wasn't, there WILL be damage. Be it a small mark, or a small dent. I offered him a response in an effort to help him out, and I'm sure he's capable of adding it to the variables he knows were present at the time. Let's not be childish and mess the thread up with unproductive posts, Dr. Diagnosis.
 
dyt1983 said:
You only believe it's argumentative because you posted something incorrect, then get defensive when you're called out on it. Sorry you don't like it :(

(You'll probably insist on having the last word--no problem there, as I will not address it.)
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No, by all means, please don't cop out. If it's incorrect, correct me. If it's correct, tell the OP what IS correct. If you KNOW what all of the wrong answers are, then you know which is the correct answer and can tell this man how to fix his Mac.

I'm well aware of your debate tactic. It's hard to backup a fallacy, so you arrogantly "bow out" of an argument YOU'VE created. Some people try to help, others like to cause more problems.

It's not about "having the last word". It's about helping this guy out and giving information that will help others who are looking it up. All you want to do is start **** and run. Now stay under your bridge while we try to help this guy.
 
dyt1983 said:
The last time my rMBP 15 was in service, they didn't bother tightening the 6 screws for the hinge to top case. The top was wobbly in the opening/closing rotation, but the alignment was perfect... hopefully it was just something with the alignment when they reattached it.
Click to expand...

What happen to you MacBook Pro?

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UPDATE: My MacBook Pro had been brought in AGAIN and now they expected the shifted screen and the loose hinge. But the lady I was talking to also said they might not be able to tighten the hinge in some models. They claimed the screen was shifted because removal of the screen is required to change the fan, this is not necessary.

Here's what it said "Also states that display is misaligned."


Steps to Reproduce: Ran mac resource inspector and is passed.
Cosmetic Condition: Minor wear to computer. Clamshell has minor wear and scratching. Top case has minor wear and scratching. Bottom enclosure has minor wear and scratching. Display hinge is loose and customer states that the display is slightly misaligned.
Proposed Resolution: Check in for triage to realigned the display for customer.
Estimated Turn Around Time: We'll call you in 3 - 5 days
Mac OS Version: 10.10.2
Hard Drive Size: 500 GB
Memory Size: 8 GB
iLife Version: n/a
 
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