Touch ID doesn't always work?

Discussion in 'iPhone' started by michael31986, Oct 11, 2015.

  1. michael31986 macrumors 68030

    Joined:
    Jul 11, 2008
    #1
    i have had my 6s plus since launch day and maybe two or three times the Touch ID doesn't recognize. It doesn't even say to try again. I have to swipe and then press my finger on Touch ID. I'm assuming it's software bug since it works 98% of time but anyone have this hapoen
     
  2. Mr.C macrumors 601

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    Apr 3, 2011
    Location:
    London, UK.
    #2
    I had that issue on my 5S and my 6 Plus but my 6S Plus has been 100% perfect regards Touch ID.
     
  3. JoeyD74 macrumors 6502

    Joined:
    Oct 31, 2014
    #3
    I have beat up finger prints so mine is hit or miss. I did make it better by adding a bunch of the same thumb in the Touch ID though.
     
  4. keeper macrumors regular

    Joined:
    Apr 23, 2008
    #4
    Mine's a bit like that, always works for my thumb, I also did i finger and it never works on that, i've scared it twice but no dice. Just use my thumb now.
     
  5. michael31986 thread starter macrumors 68030

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    Jul 11, 2008
    #5
    It doesn't even detect fingerprint unless I swipe show passcode and then do it. Like I said only happened twice. Guess it's not s big deal.
     
  6. Will22 macrumors 65816

    Will22

    Joined:
    Dec 4, 2011
    #6
    You don't have to do that. If you go into Settings, Touch ID you can keep touching the home button and it will keep learning you fingerprint so that you can use more of your finger in different positions which makes it much better at recognising it. I can't remember the last time either my 6 or 6s didn't recognise my print.
     
  7. StuMcBill macrumors 6502

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    Jul 11, 2011
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    Aberdeen, Scotland
    #7
    I thought that just showed you which finger you used. Not additional learning?
     
  8. Will22 macrumors 65816

    Will22

    Joined:
    Dec 4, 2011
    #8
    Try it and see. Start in the position where you had your finger set and slowly change your fingers position to incorporate all of the area of your thumb and it will keep learning the rest of your finger/thumb so that no matter what part of your finger/thumb you use it will recognise it.
     
  9. StuMcBill macrumors 6502

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    Jul 11, 2011
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    Aberdeen, Scotland
    #9
    Ah cool, thats good to know!!
     
  10. michael31986 thread starter macrumors 68030

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    Jul 11, 2008
    #10
    So weird but just now I kept trying to do it with my finger and it wouldn't even acknowledge it. It didn't say try again. Just nothing as if Touch ID was off. Hmm is this a bug?
     
  11. Hal~9000 macrumors 68000

    Hal~9000

    Joined:
    Sep 13, 2014
    #11
    It's always fascinating to me when I see threads of people saying say touchID doesn't work for them. I've never once had to input my password (outside of when I restart my phone) on my 5s or 6s since setting up touchID.
     
  12. michael31986 thread starter macrumors 68030

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    Jul 11, 2008
    #12
    It's the phone. If I just told you it always works but didn't for a few minutes until I kept using my passcode and finally then it worked with Touch ID.
     
  13. Hal~9000 macrumors 68000

    Hal~9000

    Joined:
    Sep 13, 2014
    #13
    I don't doubt you (or the others who have had this issue before), just as I said it simply is interesting to me when I see a thread detailing touchID issues since I've never seen them myself. Have you tried doing a software restore via iTunes since you said it might be a software bug?
     
  14. michael31986 thread starter macrumors 68030

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    Jul 11, 2008
    #14
    Not sure it's worth it since it only happened twice since I got my phone. I just wanted to see if anyone else had his.
     
  15. barkomatic macrumors 68040

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    Aug 8, 2008
    Location:
    Manhattan
    #15
    The touch ID on my 6s Plus gets it right the first time in the vast majority of cases, but there have been a number of occasions when I've had to touch it twice. I've not had to enter my passcode though.
     
  16. michael31986 thread starter macrumors 68030

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    Jul 11, 2008
    #16
    It's not that it tells me password. Nothing happens. I touch the button in and then it goes to the Apple Pay. I swipe to the right to put passcode. It has only happened twice. Maybe I'm being to ocd. It could just have been slow or something.
     
  17. ajm222 macrumors 6502a

    Joined:
    Sep 19, 2012
    #17
    my fingers are a mess and i can't use it at all. i can register a print but it rarely if ever recognizes it. usually works for an hour or so sometimes then basically not at all. didn't end up using apple pay with my 6 because of that. but with the 6s+ I finally decided a couple of days ago to set everything up again and just use passcode.
     
  18. michael31986 thread starter macrumors 68030

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    Jul 11, 2008
    #18
    But does it at least say try again. Mine wasn't even saying try again. It just didn't think I was using it. If that makes sense.
     
  19. ajm222 macrumors 6502a

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    Sep 19, 2012
    #19
    yes, it does. your issue definitely sounds different and maybe software related. mine is clearly just not recognizing my print but trying.
     
  20. michael31986 thread starter macrumors 68030

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    Jul 11, 2008
    #20
    Yea it just did it again but then after a few tries it finally unlocked. It's almost as if the phone is laggy. Hmm
     
  21. andyw715 macrumors 6502a

    Joined:
    Oct 25, 2013
    #21
    Just the opposite. Sometimes on my 6s+ it works in situations where it would never work on the old 6+
    Like damp fingers or in the cold. That would trip up the 6+

    It's also very fast, esp with Apple Pay and of course the lock screen
     
  22. einmusiker macrumors 68030

    einmusiker

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    Apr 26, 2010
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    #22
    I'm extremely pleased with Touch ID on my iPhone 6s Plus, especially compared to my old iPhone 6 Plus
     
  23. rcckks96 macrumors member

    Joined:
    Oct 4, 2013
    Location:
    Stamford,CT
    #23
    I have the exact same problem! Happens about once every couple days. Doesn't say print not recognized or anything. It's like it doesn't even know I'm trying to use the scanner. No response at all. Nothing. Until I swipe and enter passcode. Then if I lock, and try again, it works no problem.
     
  24. michael31986 thread starter macrumors 68030

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    Jul 11, 2008
    #24
    Ah okay so it's not just me.
     
  25. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #25
    I've had almost the same thing happy, but when I slide to do the passcode, the home screen pops up. It's like the TouchID unlocked everything, but it got stuck on the unlock screen until I slide it. Weird.
     

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