Touch ID Problems

Discussion in 'MacBook Pro' started by Yeahyeahyeah123, Jul 30, 2017.

  1. Yeahyeahyeah123 macrumors member

    Joined:
    Jul 30, 2017
    #1
    So I have a 2017 15/3.1/1T. It works well BUT TouchID has a hard time registering my fingerprint. The sensor/button works but it's rarely consistent in reading my fingerprint. Am I just doing it wrong or is something up with with the sensor?
     
  2. Frankfurt macrumors regular

    Frankfurt

    Joined:
    Dec 4, 2016
    Location:
    USA
    #2
    I have the same model and no issues. Try to re-register the fingerprint (delete the original one) and see if that makes a difference. If the inconsistency remains, i.e. not related to the first recorded fingerprint, then you can make a genius appointment.
     
  3. rezenclowd3 macrumors 6502a

    rezenclowd3

    Joined:
    Sep 28, 2004
    Location:
    Undoing the work of Priuses: burning gas & rubber
    #3
    Same problem here, also forgets fingerprints often. Also much much much slower to register fingerprint that current phones. Disappointing, but otherwise decently happy with my 2017 13" TB
     
  4. noteple macrumors 65816

    noteple

    Joined:
    Aug 30, 2011
    #4
    Register a second print like your index finger or thumb print from the other hand
     
  5. Yeahyeahyeah123 thread starter macrumors member

    Joined:
    Jul 30, 2017
    #5
    Thanks all. It weirdly resolved itself after leaving it alone for a little over 24 hours.
     
  6. New_Mac_Smell macrumors 68000

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    Shanghai
    #6
    Make sure the TouchID sensor is clean and your hands are relatively clean. The TouchID on phones tends to get 'cleaned' somewhat regularly when moving the phone in and out of your pocket. Grease and dust can build up on the TouchID which doesn't have this luxury of constant mild cleaning occurring. If it's a little dirty it can affect its ability to read accurately.
     
  7. Yeahyeahyeah123 thread starter macrumors member

    Joined:
    Jul 30, 2017
    #7
    Thanks, I also noticed that it started working better when the computer wasn't emitting a lot of heat.
     

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