I'm on the upgrade plan, and for the first time I'm doing an in-store pickup. Instead of getting a box to ship my 12 Pro back to Apple, it sounds like I'll just hand it over and they'll verify its condition in my presence, is that correct? Do I erase it before handing it over, or once they check it out do they let me do that? Instructions from Apple just say to back it up to iCloud, nothing about erasing it.
For the new 13 PM I think I'll just set it up as new in the store (i.e. no backup) then restore it to my backup at home on my Mac, not going to hang out in store waiting for the iCloud backup to load.