These stories are exactly why I ALWAYS bring it to the store.
	
		
			
		
		
	
				
			These stories are exactly why I ALWAYS bring it to the store.
I would be more concerned about them receiving your phone then making up an excuse to cut the trade-in amount in half, or even to zero. That is what happened to me with an iMac trade-in.I always get nervous dropping off my trade in iPhone... (stolen in transit is the worry) UG!
I would use in store but I have a lot of financial apps and encryption apps that need to be transferred separately.
am I the only one?
This is sage advice.if folded right it makes a very sturdy package.
I have done the iPhone Upgrade Program since 2018 and this is my first time having an issue with my trade-in.Apple received both our phones on 10/1 per fedex. neither show up as “received” yet by Apple
I think as long as they have it you should be fine. Mines a return and fedex did delivered it last tuesday, 9/30/25 per the tracking and apple still hasn’t processed it yet. Im going to contact them to inquire.I have done the iPhone Upgrade Program since 2018 and this is my first time having an issue with my trade-in.
My 16 Pro was delivered on 9/29 but the tracking on Apple.com shows it as never been Shipped to Apple OR Received by them and is still on the "Delivered To You" part of the bar. I've called Apple and they told me there's a backlog of iPhone trade-ins. I'm getting very worried since today 10/6 is the last day for my iPhone to be shipped to them and my lease with them is still open..... ugh.
I wouldn't worry about it. You did send it to them before the deadline and there's proof of that.I have done the iPhone Upgrade Program since 2018 and this is my first time having an issue with my trade-in.
My 16 Pro was delivered on 9/29 but the tracking on Apple.com shows it as never been Shipped to Apple OR Received by them and is still on the "Delivered To You" part of the bar. I've called Apple and they told me there's a backlog of iPhone trade-ins. I'm getting very worried since today 10/6 is the last day for my iPhone to be shipped to them and my lease with them is still open..... ugh.
I shipped two iPhones to Apple for iUP. Both were shipped on the same day, both were delivered to Apple on 9/30. Apple shows them as received, but while my wife's iPhone showed up as inspected and the loan was closed on 10/4. Mine is still pending inspection...
Don’t “phew” yet. The evaluation is where things can go south in a heartbeat, and you have no control over the outcome.took 8 days for it to show up in my account as received by Apple after fedex delivery. they are now inspecting it. phew.
Agreed. If your loan shows its closed then you are good.It's now officially been 2-weeks since my trade in device was delivered.
Info on app still says Delivered to you, with no change. Citizens shows loan closed since Oct-7.
As far as i'm concerned, its done. Not worth reaching out to Apple.
You can also watch similar videos where UPS drivers treat packages like footballs. It's not like Fedex has this policy to treat parcels like crap, all falls on the delivery humanoid. I'm not gonna defend Fedex because I don't know how delivery is done anywhere else but for me, it is ok.None of the comments above mentioned the Alarm Bell (to me) that you mentioned: FedEx!!
I quit using them 15 years ago, and when I ever order anything I always make sure they don’t use FedEx, and if that’s the only option, I don’t place the order.
Just this afternoon I saw a video entitled “FedEx vs UPS” or something like that, all Doorcam videos, and it was ridiculous. One clip showed a FedEx truck pulling into a driveway, he kicked a medium-size box onto the cement, and drove off; a bit later a UPS truck pulled up, guy got out with a 6” box, saw the larger pkg on the cement, set his pkg onto the larger one, picked them both up (and you could see the fedex pkg weighed a lot), and set them down by the door. Wish I’d bookmarked that video, but I know there’s a lot of them.
You can also watch similar videos where UPS drivers treat packages like footballs. It's not like Fedex has this policy to treat parcels like crap, all falls on the delivery humanoid. I'm not gonna defend Fedex because I don't know how delivery is done anywhere else but for me, it is ok.