Treated Different with A used iPhone?

[iPad Retina]

Hello I'm a 6 Plus owner, I got this used on April 1st. After that I've had numerous problems. Resulting in 3 replacements and a screen replacement. I've been talking to a senior customer relations about this and they had asked me how did you purchase the phone. Then I said I had bought it used to replace my 5S that had been replaced about 7-8 times and 3 screen replacements. She just stayed quite from there.

Do you get treated different with a used iPhone or Apple Product? My goal is to get a 6S plus as a replacement. Before all of you say it's like for like replacement. They said it's possible but rare, usually if there is a constant problem with the phone. I've had two phone that have had extremely loud home buttons, and the headphone jack had a bunch of static that almost made me deaf. It's about 100 times louder then what I listen too. And to add to this, my screen has been freezing about 15 times a day, when you put a little bit of pressure usually, it would work fine.

I'll find out if there able to do an exception to this again on Tuesday.

I have let them know that I've very busy with assignments due every week, which I do. and I have to do a restore that take two hours every time. Since there are missing apps.
It's very annoying.

Anyone else with an issue like this, that they have ran into. I'm worried there going to reject it because I bought the iPhone used.

 

[Max(IT)]

You had an iPhone 5S replaced 7-8 times and now you want to replace an iPhone 6+ ?
The reason you are being treated "differently" is you, not the fact the iPhone was used ....

My two cents.

BTW iPhone 6+ is still a produced device, so they are not giving you a 6S+ for it.

 

[Elisha]

You're only going to get a 6S Plus if you initially paid for a 6S Plus. If they started handing out upgrades to people that bought used phones, they're not being very smart!

 

[Newtons Apple]

I would suspect that due to your return habits, you have a "black mark" by your name with Apple. Not saying any of this is your fault, just a fact of life.

Asking for an upgrade. . . . you never know but it is so very rare.

 

[aristobrat]

Hello I'm a 6 Plus owner, I got this used on April 1st. After that I've had numerous problems. Resulting in 3 replacements and a screen replacement.

I had bought it used to replace my 5S that had been replaced about 7-8 times and 3 screen replacements.

She just stayed quite from there.

No kidding.

Telling a support rep that you had to have your last two phones replaced 11 different times (plus 4 screen replacements) is like doing a mic drop!

No wonder she just stayed quiet from there.

 

[tobefirst ⚽️]

How loud is an extremely loud home button?

 

[ABC5S]

OP has had issues with his MacBook, iPod by looking at his privous threads he started, and now this. Think he should go back to a flip phone with pencil, and paper

 

[Shanghaichica]

How loud is an extremely loud home button?

I suspect that the op is finding 'reasons' to get their phone replaced in the hope that they are given a 6S plus.

 

[tobefirst ⚽️]

I suspect that the op is finding 'reasons' to get their phone replaced in the hope that they are given a 6S plus.

Whaaa? Seriously? I am flabbergasted.

(;

 

[convergent]

I have let them know that I've very busy with assignments due every week, which I do.

I'm sure they will drop everything because you are busy with assignments. Seriously, you don't think that the majority of the other millions of customers are maybe busy with assignments also?

I seriously doubt that they care where you bought your iPhone since you've had it replaced so many times... the origin stopped being an issue after the first replacement. The fact that you've had that many defective phones (and sounds like other Apple products) has apparently put you into a class where they are maybe not just believing everything you are saying. Statically, the odds of a person getting that many defective phones at random is pretty remote, so they are probably concluding that something you are doing is contributing to this. And asking for a more expensive different model phone is likely not going to help your case, if you truly have a defective phone. You are not "entitled" to a more expensive model just because you are "busy with assignments".

 

[RCRod83]

I think you should sell the iPhone on ebay or craigslist, and then buy yourself a Google Nexus or a Motorola. Please stop using iPhones. You're making the rest us look bad.

 

[cbrand493]

I have let them know that I've very busy with assignments due every week, which I do. and I have to do a restore that take two hours every time. Since there are missing apps.
It's very annoying.

Assignments due weekly is hardly the end of the world.

1) You don't require your phone to complete an assignment. If the assignment is that important to you right now, restore the phone, set up as new, copy the basics across like contacts/vital apps etc and leave the rest till the assignment is finished. Procrastinating by spending 2 hours restoring your phone and every single song, picture and game is just an excuse to not do your assignment.

2) You're not a high priority support case in Apple's books. To put it into perspective, I am in executive management for an oil company. My phone is CRITICAL to my work. Without my mobile phone, I lose communication with a vast number of vital people in order to keep the company operating smoothly. I've walked into Apple to get tech support on my old phone before (5S, dodgy battery). I didn't have an appointment and there were none available till 2 days time. The best they could do was squeeze me in because somebody hadn't shown up on time. Thankfully it was a quick replacement. The only reason I got this "special treatment" was because I explained to them how critical it was to have a fully functioning phone. So no, your assignment is not important to Apple. They care as much as Steve Jobs does.

3) If people who bought brand new iPhone 6's aren't getting a free upgrade to a 6S because they've had multiple issues, someone who bought a USED iPhone 6 sure won't!!! That's like me buying a 20 year old Ferrari and getting them to give me a brand new one because it's timing belts are dodgy. Not how it works!

4) They're not going to reject replacing your iPhone because it's used, they're going to reject the replacement because there's absolutely nothing wrong with it and you'll be on their system marked as a serial replacement seeker.

 

[geoff5093]

It's not Apple, it's you. No normal person would complain this much to get so many replacements.

 

[Newtons Apple]

He bought the "used" phone on April 1st - April fools day . . . .

 

[rrm74001]

[5S] 3 replacements and a screen replacement

[6 Plus] replaced about 7-8 times and 3 screen replacements

extremely loud home buttons

headphone jack had a bunch of static

screen has been freezing about 15 times a day

I think it is time to give up on Apple, sir. Whether it be that Apple's quality sucks or that you are extremely unlucky or that you are unreasonable, life is too short.

Try another brand.

 

[yaboyac29]

You're only going to get a 6S Plus if you initially paid for a 6S Plus. If they started handing out upgrades to people that bought used phones, they're not being very smart!

Wrong.

My friend was given an iPhone 4 for his issues with the iPhone 3GS.

I was offered a 5S for my issues with the iPhone 5.

 

[GRANTCKING]

"my goal is to get a 6S plus as a replacement." lol'd at this part, nice scam

 

[aristobrat]

Wrong.

My friend was given an iPhone 4 for his issues with the iPhone 3GS.

I was offered a 5S for my issues with the iPhone 5.

Yeah, Apple has that whole "surprise and delight" thing where they'll occasionally make exceptions to their policies.

It's cool it happened to both you and your friend, but they seem to happen so rarely that I'm not sure they're worth mentioning because it just gets people's hope up for something that's about as statistically probable as winning the lottery (IMO).

 

[yaboyac29]

Yeah, Apple has that whole "surprise and delight" thing where they'll occasionally make exceptions to their policies.

It's cool it happened to both you and your friend, but they seem to happen so rarely that I'm not sure they're worth mentioning because it just gets people's hope up for something that's about as statistically probable as winning the lottery (IMO).

i don't know the details of my friends situation. but my iPhone 5 had a lot of issues

dust in the camera lens more than once
dead pixels
lightning port issues (first gen product of course)
power button issues

when i got the last iPhone 5 it was flawless.. except for one thing. it would DROP cell signal to "no service" every few minutes randomly. got a new sim card and that didn't fix anything. i tried to make an appointment with apple store but they were booked for a week. i couldn't use my phone at all so i called up apple and they express sent me a brand new phone and i packaged up my 5 and sent it back.

 

[iPad Retina]

It's not Apple, it's you. No normal person would complain this much to get so many replacements.

Assignments due weekly is hardly the end of the world.

1) You don't require your phone to complete an assignment. If the assignment is that important to you right now, restore the phone, set up as new, copy the basics across like contacts/vital apps etc and leave the rest till the assignment is finished. Procrastinating by spending 2 hours restoring your phone and every single song, picture and game is just an excuse to not do your assignment.

2) You're not a high priority support case in Apple's books. To put it into perspective, I am in executive management for an oil company. My phone is CRITICAL to my work. Without my mobile phone, I lose communication with a vast number of vital people in order to keep the company operating smoothly. I've walked into Apple to get tech support on my old phone before (5S, dodgy battery). I didn't have an appointment and there were none available till 2 days time. The best they could do was squeeze me in because somebody hadn't shown up on time. Thankfully it was a quick replacement. The only reason I got this "special treatment" was because I explained to them how critical it was to have a fully functioning phone. So no, your assignment is not important to Apple. They care as much as Steve Jobs does.

3) If people who bought brand new iPhone 6's aren't getting a free upgrade to a 6S because they've had multiple issues, someone who bought a USED iPhone 6 sure won't!!! That's like me buying a 20 year old Ferrari and getting them to give me a brand new one because it's timing belts are dodgy. Not how it works!

4) They're not going to reject replacing your iPhone because it's used, they're going to reject the replacement because there's absolutely nothing wrong with it and you'll be on their system marked as a serial replacement seeker.

And then the airline tell him it's booked out, yet he takes a peak during the flight and there are only 2 out of 20 seats taken.

You had an iPhone 5S replaced 7-8 times and now you want to replace an iPhone 6+ ?
The reason you are being treated "differently" is you, not the fact the iPhone was used ....

My two cents.

BTW iPhone 6+ is still a produced device, so they are not giving you a 6S+ for it.

Asking for an upgrade. . . . you never know but it is so very rare.

"my goal is to get a 6S plus as a replacement." lol'd at this part, nice scam

I'm sure they will drop everything because you are busy with assignments. Seriously, you don't think that the majority of the other millions of customers are maybe busy with assignments also?

I seriously doubt that they care where you bought your iPhone since you've had it replaced so many times... the origin stopped being an issue after the first replacement. The fact that you've had that many defective phones (and sounds like other Apple products) has apparently put you into a class where they are maybe not just believing everything you are saying. Statically, the odds of a person getting that many defective phones at random is pretty remote, so they are probably concluding that something you are doing is contributing to this. And asking for a more expensive different model phone is likely not going to help your case, if you truly have a defective phone. You are not "entitled" to a more expensive model just because you are "busy with assignments".

Hi,

Please don't be so rude. I was just wondering if they treat you the same. Please don't start saying its my problem, sometimes I ask for friends for what advice is the best. I haven't been rude to you people on the forums.

I use the forums because there was an issue, and booking an appointment is a week away, and Apple Tech Support is great. But just asking what your past experience was from an issue that's constantly repeating or what have you done to fix the issue.

Thanks for your time.

And to answer those forums that I've have asked about in be threads, sometimes I get mixed answers from Apple, but some people on the forums have experienced something similar to what I'm wondering.

 

[iPad Retina]

How loud is an extremely loud home button?

It's almost as loud as a alarm clock. A little quieter.

 

[CNeufeld]

I've never been asked if I was the original owner of an Apple product when taking it in, and I doubt the "Genius's" care what it's history is, as long as it's still flagged as being under warranty. How long is the warranty on your current phone good till?

I do think that if they review your product return/replacement history, you may be at least grey-listed, as you seem to have more issues to get resolved than the average customer. I obviously have no idea if they were justified or not.

C

 

[iPad Retina]

I've never been asked if I was the original owner of an Apple product when taking it in, and I doubt the "Genius's" care what it's history is, as long as it's still flagged as being under warranty. How long is the warranty on your current phone good till?

I do think that if they review your product return/replacement history, you may be at least grey-listed, as you seem to have more issues to get resolved than the average customer. I obviously have no idea if they were justified or not.

C

I originally had warranty till September, but I have had 90 days from my replacement. So till January now I believe.

 

[CNeufeld]

BTW... Your attitude when discussing things with your representative is likely the most important thing if you're looking for something outside the normal policies, as it will be entirely at the discretion of the staff member. If you go in with an attitude of "Apple owes me...", I'd say you're more likely to get treated more poorly than if you go in looking for a "win-win" solution for you and Apple.

This approach is good for dealing with customer service in general... Of course, at some point you may have to dig in your heels and start playing hard-ball, but that's a last resort, not an initial move.

C

 

[KUguardgrl13]

Hi,

Please don't be so rude. I was just wondering if they treat you the same. Please don't start saying its my problem, sometimes I ask for friends for what advice is the best. I haven't been rude to you people on the forums.

I use the forums because there was an issue, and booking an appointment is a week away, and Apple Tech Support is great. But just asking what your past experience was from an issue that's constantly repeating or what have you done to fix the issue.

Thanks for your time.

And to answer those forums that I've have asked about in be threads, sometimes I get mixed answers from Apple, but some people on the forums have experienced something similar to what I'm wondering.

It's not the fact that the phone is used. Unless the warranty is up on it, then they have no reason to repair or replace it other than to make you happy. When you buy a used Apple device, the warranty goes with the device. So if you buy an iPhone or MacBook used that has AppleCare, you can use the AppleCare if anything goes wrong.

It's possible there is a note on your account about how many times you've brought devices in if it really is as many as you say. It also depends on how you treat the Geniuses. I've had problems with my mid-2009 MBP over the years, but they've taken care of me even after AC ran out on it. They also just replaced the battery in my iPhone 5 even though it didn't qualify for the battery program based on serial number. The key is to be nice to the Geniuses and fein ignorance if you have to. Explain the problem you're having and that having a working device is necessary for your life.