Hello I'm a 6 Plus owner, I got this used on April 1st. After that I've had numerous problems. Resulting in 3 replacements and a screen replacement. I've been talking to a senior customer relations about this and they had asked me how did you purchase the phone. Then I said I had bought it used to replace my 5S that had been replaced about 7-8 times and 3 screen replacements. She just stayed quite from there. Do you get treated different with a used iPhone or Apple Product? My goal is to get a 6S plus as a replacement. Before all of you say it's like for like replacement. They said it's possible but rare, usually if there is a constant problem with the phone. I've had two phone that have had extremely loud home buttons, and the headphone jack had a bunch of static that almost made me deaf. It's about 100 times louder then what I listen too. And to add to this, my screen has been freezing about 15 times a day, when you put a little bit of pressure usually, it would work fine. I'll find out if there able to do an exception to this again on Tuesday. I have let them know that I've very busy with assignments due every week, which I do. and I have to do a restore that take two hours every time. Since there are missing apps. It's very annoying. Anyone else with an issue like this, that they have ran into. I'm worried there going to reject it because I bought the iPhone used.