Update- (woosh) there goes the frisbee! 😉
This game was sold as being in "good" condition. Because I purchased this game on Amazon, getting a refund was a breeze. I highly recommend Amazon as a source of used and new games. I've got another disk on order from a different vendor, fingers crossed.
I discovered two things-
Some stores have a buffer that will resurface a game disk. I took mine to Game Crazy attached to a Hollywood Video, but in this case that did not correct the problem. This disk had a couple of short wide parallel scratches oriented perpendicular to the tracks that could not be removed.
One of the store employees told me for whatever reason, this game and the original Champions of Norrath is very susceptible to being disabled by scratches.