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TvOS 11 and volume issues

MauriceMoss

MauriceMoss

macrumors member
Original poster
Aug 20, 2010
72
9
Hey everyone.

I was wondering if anyone was experiencing any audio issues after the update.
Apparently auto-update is turned on because I don't normally update my OS' until a week or two after release to avoid these kind of issues.

My normal listening volume on my Samsung Plasma is anywhere from 15-20 depending on the app. (DirecTv Now is about 18, Youtube is around 15, Netflix can be as high as 20-22)

But after the update, I have to have it cranked up to around 50-60 to even hear anything and all the clicks and UI sounds are deafeningly loud. This holds true for everything. DirecTv Now, Netflix, Hulu, PBS, FOX, the movies we own in iTunes, Games on the AppleTV.... literally anything. (minus the volume up and down beeps and UI sounds from the remote. Those are super loud.)

Anyone have any ideas? It was fine last night before it updated.
 
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MauriceMoss said:
Hey everyone.

I was wondering if anyone was experiencing any audio issues after the update.
Apparently auto-update is turned on because I don't normally update my OS' until a week or two after release to avoid these kind of issues.

My normal listening volume on my Samsung Plasma is anywhere from 15-20 depending on the app. (DirecTv Now is about 18, Youtube is around 15, Netflix can be as high as 20-22)

But after the update, I have to have it cranked up to around 50-60 to even hear anything and all the clicks and UI sounds are deafeningly loud. This holds true for everything. DirecTv Now, Netflix, Hulu, PBS, FOX, the movies we own in iTunes, Games on the AppleTV.... literally anything. (minus the volume up and down beeps and UI sounds from the remote. Those are super loud.)

Anyone have any ideas? It was fine last night before it updated.
Click to expand...

Yup, exact same thing happened to me. Came here seeing if I was crazy. I too have a Samsung TV. Monkeyed around with settings, can’t figure it out. I have my sound being output to a surround sound system. Before my listening volume was 40, now 50 is too quiet.
 
It’s definitely an issue with the Apple TV update. If you go to settings then under system - click restart. When it restarts the sound will be fine.

When the sound goes out again later, just restart again. It will fix it for now until Apple figures it out and releases a patch.
 
Silent Night said:
It’s definitely an issue with the Apple TV update. If you go to settings then under system - click restart. When it restarts the sound will be fine.

When the sound goes out again later, just restart again. It will fix it for now until Apple figures it out and releases a patch.
Click to expand...


If this doesn’t work for you just go into settings, then video and audio, go to surround sound and select 5.1
 
MauriceMoss said:
Hey everyone.

I was wondering if anyone was experiencing any audio issues after the update.
Apparently auto-update is turned on because I don't normally update my OS' until a week or two after release to avoid these kind of issues.

My normal listening volume on my Samsung Plasma is anywhere from 15-20 depending on the app. (DirecTv Now is about 18, Youtube is around 15, Netflix can be as high as 20-22)

But after the update, I have to have it cranked up to around 50-60 to even hear anything and all the clicks and UI sounds are deafeningly loud. This holds true for everything. DirecTv Now, Netflix, Hulu, PBS, FOX, the movies we own in iTunes, Games on the AppleTV.... literally anything. (minus the volume up and down beeps and UI sounds from the remote. Those are super loud.)

Anyone have any ideas? It was fine last night before it updated.
Click to expand...
Same issue as me then?
[doublepost=1506387531][/doublepost]
Silent Night said:
It’s definitely an issue with the Apple TV update. If you go to settings then under system - click restart. When it restarts the sound will be fine.

When the sound goes out again later, just restart again. It will fix it for now until Apple figures it out and releases a patch.
Click to expand...
If you don’t want to restart, just resetting the HDMI cable will temporarily fix the issue. Problem is it returns very shortly after.
 
I thought it was just me. This bug was NOT in the beta. Glad to find out a restart fixes it, at least temporarily.
 
i noticed this too. my normal listening was no more than 20, and now im about 40-50!
This is with the new 4k apple tv.
 
A reset fixes it, but apparently I was the first to report it to apple.. I have engineers calling me every day wanting to discuss it. I have yet to be able to connect with one though.
 
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I too here in late September am having the low audio issue but ONLY for iTunes Movies. All other apps, including iTunes TV Shows play audio at normal volume.

Every iTunes movie whether it be owned, rented, UHD, HD, DD5.1, or Atmos, play so quietly I have to max out my Pioneer. (Same on my Onkyo too) Most of the time I play at -25db to -30db, but for iTunes Movies, it’s a whopping -10db to near ZERO. The danger is when I return to another app after the movie I’ve blown my ears out!
 
ThatGuyInLa said:
I too here in late September am having the low audio issue but ONLY for iTunes Movies. All other apps, including iTunes TV Shows play audio at normal volume.

Every iTunes movie whether it be owned, rented, UHD, HD, DD5.1, or Atmos, play so quietly I have to max out my Pioneer. (Same on my Onkyo too) Most of the time I play at -25db to -30db, but for iTunes Movies, it’s a whopping -10db to near ZERO. The danger is when I return to another app after the movie I’ve blown my ears out!
Click to expand...

Same issue with iTunes content - at least movies. Will have to check tv shows tomorrow.
 
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