Actually, I did - right at the beginning of the conversation! My initial question was 'Can you confirm that the straps are separate, complete bands, i.e. not one fastener and two differently sized attachments' and then the chat developed from there.
This next bit is odd, though. I just had another chat (same guy it seems) and I asked him if the Stainless Steel with Sport band comes with two bands and he replied 'No, the SS comes with one sport band. Only the Sports watches come with two bands.'
I asked him to clarify that, because I said it's a bit of a coincidence that the one SS sports strap ("Fits 140210mm wrists") happens to span the same measurements as the two separate ones you get when you buy the Sports watch.
He replied again that it's one band that covers all wrists if you buy the SS with Sports band, whereas if you buy the Sports Watch you get two bands.
Weird!