After my mom having the same pc for years and years, (with no problems) she was convinced by a friend to buy a macbook. She purchased the white macbook in Sept 2007. Within three months the logic board and hard drive crashed and, obviously, she lost everything that was on the computer. Two weeks ago, the hard drive crashed again, and again, she has lost everything which wasn't backed up. This laptop sits on a desk and is used for the internet and storing photos - nothing else. Obviously, we are becoming slightly disheartened with Apple products. I am just wondering if anybody has had any experiences with multiple crashed hard drives, (or other hardware) and if so, have you had any support from apple when the laptop is passed its warranty? This to me seems completely unacceptable from what is supposed to be a 'quality' and 'reliable' product and that there should be extended support if one persons product fails once a year!!! Thanks!