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The consumer group "HOP" can go hop off a bridge.

Apple has already stated, in plain language, that this has nothing to do with planned obsolescence. In fact, it's the exact opposite — an effort to make devices last longer.

There may in fact be a real concern here, though, because I personally don't consider the iPhone 6 to be "old". I've had Apple devices with batteries that have lasted 4-6 years without any talk about this type of issue. So did Apple actually change _something_ with their battery strategy that led to iPhone 6 and later to have battery problems? Are the batteries too small or thin for the device's longevity? Is processing power becoming more than today's thin batteries can handle?

I really hope that, by this time next year, Apple has turned this issue around 180° and has the best batteries on the planet!

Yeah yeah... Tim Cook also stated that Apple iPhones had no FM chips in them. So the NAB did a teardown. What did they find? FM CHIPS! HAHA!
 
The consumer group "HOP" can go hop off a bridge.

Apple has already stated, in plain language, that this has nothing to do with planned obsolescence. In fact, it's the exact opposite — an effort to make devices last longer.

<snip> Is processing power becoming more than today's thin batteries can handle?
<snip>
I really hope that, by this time next year, Apple has turned this issue around 180° and has the best batteries on the planet!


Wait a minute. Slowing down a phone from what a user has previously been experiencing isn't making a phone last longer, as apple says. It's hiding the fact that their batteries or electronics are inadequate for what they warranty and spec. Remember the battery replacement program for specific 6S phones, it turns out that its not isolated to serial numbers but in fact the design.

If the power that the processors demand can't be adequately supplied by a battery that has degraded to 70% of it's original state then they need to redesign. You don't design electronics for best case scenarios.

At least you've admitted they have a battery problem, and I'm not really sure it just the batteries, but clearly form over function has been occurring the thinner they have made the phones.
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This is a problem going back to at least the 4s bro. Believe me. Why is it happening now? Probably because todays processors use way more power at peak so a degraded battery will have less power available to hit those peaks.

Actually, 4s's don't behave this way.
 
I popped into the Apple Store in Cambridge yesterday to do just this and was pleasantly surprised - the battery on my iPhone 6 Plus passed the diagnostic test but the guy assessing it was happy to book me in for a £25 replacement, even though he insisted it won't fix the performance issues I've had since iOS 11 was installed.

IMO this was great and is exactly how Apple should always be treating their customers - I have had some pretty awful interactions with the Apple Store staff in the past, to the extent that I mildly dread having to go in. Good on them for once. The slight downer is that the battery won't be done for a month or so due (I guess) to demand...

Regarding those who think that an iPhone 6 shouldn't be supported because it is out of warranty, here in the UK retailers are obliged to repair, replace or refund faulty goods where it is reasonable to expect the goods still to be functional - and I think it reasonable to expect a top quality, £650 phone (other than its battery) to be working perfectly after 3 years.

Just so you're aware, Apple did say that they would allow a 1 time replacement even if your phone passes the diagnostic. So they replaced it under that premise. Next time you go in, regardless of if it's this year, you will be charged the full price anyway.
 
Apple should have never allowed a clock speed to be so high the battery can only sustain it for one year. But, they took the bait and kept pushing how fast their chip was. Unfortunately, that chip speed was only for one year.

Except that their clock speeds (and core counts) are often lower than their Snapdragon (generational) counterparts?
 
I've said this many times since this issue became the topic du jour. The fallout from the cover up has exponentially eclipsed the crime. The metaphorical part of the crime. The actual legal part of the crime will be determined, many times over, in the coming months/years.

Looking back, all they had to do is tell the truth beforehand.
 
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Yeah, but who’d turn that setting ON? I.e., who’d want their phone to crash at random?

Me, I'd turn that setting on immediately. I was experiencing the random restart issue, but it's being overblown how much it would happen. People seem to think this was happening all day everyday. It would happen to me a couple times a week and only when my battery was below 50%, typically in the 30% range. My phone feels like it's slow all the time now. I'd take the snappiness back phone and risk the random restart issue.

The point is it should be my choice as long as I have the information. People seem to like to argue that Apple made this choice in the best interest of consumers and that consumers don't want to be bogged down with too much information or choices, but iOS has hundreds of toggles and I don't see how people see this as so different from the "Low Power Mode" option Apple already gives us.

Also, this whole issue is the lack of communication, not that they throttled old phones. They should have communicated what they were doing and why, and ideally given the consumer and option to disable their "fix" in settings. The lack of communication, I'm sure, resulted in many people buying new phones when a new battery might have delayed that decision. Also, I'm sure that many people being throttled have passed Apple's battery test, which is another massive issue to me that I hope this whole situation changes ... Apple holding the keys to official battery replacements. If you want your battery replaced, they should say okay and take your money like any other product. The fact that they have been able to deny battery replacements, forcing people to third parties, is a big issue to me. Why are they treating batteries different? Are there any other things a person can want fixed/change on any of their products that Apple can deny? It just seems off to me.
 
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The consumer group "HOP" can go hop off a bridge.

Apple has already stated, in plain language, that this has nothing to do with planned obsolescence. In fact, it's the exact opposite — an effort to make devices last longer.

There may in fact be a real concern here, though, because I personally don't consider the iPhone 6 to be "old". I've had Apple devices with batteries that have lasted 4-6 years without any talk about this type of issue. So did Apple actually change _something_ with their battery strategy that led to iPhone 6 and later to have battery problems? Are the batteries too small or thin for the device's longevity? Is processing power becoming more than today's thin batteries can handle?

I really hope that, by this time next year, Apple has turned this issue around 180° and has the best batteries on the planet!

Apple "said it". It must be true!
 
The problem is far fewer people would likely drop $600-$1,000 or so on a phone if they knew the battery would degrade to such a point it would affect performance of the device within a couple of years, especially since the batteries themselves are not user-replaceable, effectively forcing you to pay high Apple prices. There's an issue of fit for purpose IMO.

Yup. And it's not just within a couple of years. Apple's $800+ flagship iPhone 7 includes a battery that is unable to correctly power the device after a year or so. Then they took the cheapest route to mask the issue with a stealthy hack. It's unconscionable, chemistry or not. And instead of at least announcing a plan for improving their battery tech (you'd expect a trillion-valuated company to afford putting some R&D on that), and issuing a free battery recall for the affected devices, they sell a work-around that still works to Apple's benefit. It amazes me how some people are still defending their indefensible tactics.
 
My "battery" is failing too. I'm in my 60's, exercise and eat healthy, but I can't do all the neat stuff I could do when I was 20. Who can I sue under "Stop Planned Obsolescence"?

You seem to be confused. This would be like if you were 30 and you noticed your battery failing.

But nice try.
 
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There's still only so much power a battery can provide when the device it's powering has literally the geekbench ratings of a desktop machine from just a few years ago.

People keep clamoring for a better battery but the battery chemistry technology has not improved as much as silicon wafer technology. It's sad. But it's what it is.

Now making a phone slightly thicker, I wouldn't mind that for a more robust battery.
 
No one, but that's not the point. The phones shouldn't crash at random, and if they do then it's a hardware fault.

Also, this never used to happen on older iPhones, so why is it happening now? I believe they skimped on battery quality.

I believe newer A series CPUs have more dynamic range. They can run at lower power levels than older chips, but also run at much higher ones.
 
After their vague "apology", which was followed by even more lawsuits, their lawyers probably advised them to continue with the silent treatment. There is no good explanation for this. And it's another item on the surprisingly long list of unanswered questions about this issue. I hope the lawsuits will get us some answers.
Yea, in five to ten years after every possible avenue of appeal has been exhausted. Long after everyone has forgotten this and updated to newer models a couple times. There'll be some little blurb in a news feed.
 
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Glad to see Apple being held accountable:
  • Silently slipping in a throttling virus which made people's phones worse
  • Only admitting to anything once being caught red-handed by users
  • Giving some worthless corporate apology with no name behind it thinking it makes up for their shady behavior
  • Charging people $29 for battery replacements when they should be free as a complete recall
  • Not giving users an option in the settings to turn off the throttling if they want to risk it
Even through this whole fiasco... Apple STILL hasn't explained anything in specific technical terms how the battery throttling works! When does it begin to throttle the device and how much? At 90% battery capacity? 85%? 80%? Nobody knows!

Apple was intentionally vague in their apology response on how the throttling works because they know they f***ed up and don't want to give the lawsuits greater ammunition.

I hope Apple gets taken to the cleaners as a lesson, for themselves and others, not to be some shady corporation that thinks it can get away with anti-consumer behavior like this simply for higher profits.

I am beyond disappointed in Apple as they used to be a company people can trust. I'm glad that other people can see through this nonsense move by Apple and hope it influences them to take a more transparent approach in the future.

While I certainly understand the sentiment, this really is much adeu about nothing. When things are new they operate at peak performance. Over time, things degrade. That’s life. When faced with the alternatives of either (1) let the phones randomly shut down, or (2) throttle peak performance, they chose the option that maintains the best overall customer experience.

Where they swrewed up was in not disclosing it. Period. If I knew that my 3year old phone could be refreashed with a simple battery change... I would cheerful do so!

What I really don’t understand is the demand/expectation for free battery replacements. I may be missing something but cannot think of a single example of a battery powered device that gets free replacements once out of warranty. The closest i can come are Ridgid branded tools... but they are clearly sold with a lifetime warranty. Apple most certainly does NOT offer a lifetime warranty... on anything.
 
...

Regarding those who think that an iPhone 6 shouldn't be supported because it is out of warranty, here in the UK retailers are obliged to repair, replace or refund faulty goods where it is reasonable to expect the goods still to be functional - and I think it reasonable to expect a top quality, £650 phone (other than its battery) to be working perfectly after 3 years.

I wish this were the case, but it is not. Apple is quite open that it supports phones for about two years, and the EU- and UK-mandated warranties are about defects in manufacturing that cause problems, not expected everyday wear-and-tear. A battery that degrades over time is not a defect.
 
Yup. And it's not just within a couple of years. Apple's $800+ flagship iPhone 7 includes a battery that is unable to correctly power the device after a year or so. Then they took the cheapest route to mask the issue with a stealthy hack. It's unconscionable, chemistry or not. And instead of at least announcing a plan for improving their battery tech (you'd expect a trillion-valuated company to afford putting some R&D on that), and issuing a free battery recall for the affected devices, they sell a work-around that still works to Apple's benefit. It amazes me how some people are still defending their indefensible tactics.

Too bad my almost 16 month old iPhone 7 Plus (very heavily used device) still benchmarks as fast as new.

Stop spouting lies and speaking as if they’re absolute truths.
 
Has anyone from Apple explained why the battery in the iPhone is only rated for half the charging cycles of the Apple Watch, iPad and MacBooks?

From Apple? No idea. But it's not hard to make an educated guess: the iPhone is less because of the relationship between processing power, screen size, and battery size.
 
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What I really don’t understand is the demand/expectation for free battery replacements. I may be missing something but cannot think of a single example of a battery powered device that gets free replacements once out of warranty. The closest i can come are Ridgid branded tools... but they are clearly sold with a lifetime warranty. Apple most certainly does NOT offer a lifetime warranty... on anything.
My iPhone was still in warranty when Apple first started doing this and if they had informed us it was because the battery was shot I would have claimed a replacement under warranty.
 
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