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This is the reason one time use cars numbers exist. I’d sooner cancel my card and the hassle that entails than let them continue to charge me. All the good will they burn with stunts like this reminds me of the Apple developer horror stories you hear. It may not make a difference today and tomorrow but eventually those chickens come home to roost when your new product gets a cooler reception and lackluster support because you’ve slowly drained away all the patience from loyal customers. Adobe will find itself here before too long. It’s sad too really. Because the actions speak loud for Adobe- they can’t compete on merit so skeezy lock-in tactics are the order of the day.
 
adobe is less relevant today, thankfully.
Some of the forms on certain websites, are literally created on Adobe and they kind of force us to download Adobe and subscribe to be able to fill those forms! So they are kind of relevant. A PDF is a PDF, not sure why a PDF created on Adobe is non-editable on other similar apps.
 
So glad I switched to DaVinci Resolve Studio almost a decade ago. I got tired of losing 5-50 mins worth of work 2-4x a week. sometimes whole projects would be corrupted. Now if DV crashes, at "worst" I lost the last action/edit/click when I reopen my project
 
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Subscriptions for any software will earn nothing from me. I stopped upgrading from Adobe's CS6 with them and regarding smaller companies I will stop with their last non-subscription version. There are usually alternatives somewhere along the line.
 
That’s why I keep MacOS Mojave on an Intel Mac Mini around and just switch display inputs and keyboards when stuff need be done in my Intel Photoshop license. :rolleyes:
Waiting for digital black Monday in fall when Photoshop elements is half price. :rolleyes:
Why not try one the non-Adobe alternatives? Affinity Photo sounds perfect for you.
 


The United States Department of Justice and the Federal Trade Commission today levied a lawsuit against Adobe [PDF] for imposing a hidden termination fee on subscribers who want to cancel their Adobe plans. Adobe is accused of forcing subscribers to "navigate a complex and challenging cancellation process designed to deter them from cancelling subscriptions they no longer wanted."

adobe-creative-cloud-purple.jpg

Adobe offers its Creative Cloud products on a subscription basis, with fees that are paid monthly. A monthly payment suggests that it's possible to cancel anytime, but that's not how Adobe works because most customers are actually locked into a hidden annual agreement.

Customers who sign up for a free trial and are then charged and signed up to the default Creative Cloud plan, which is actually an annual contract. Canceling the annual contract requires customers to pay a lump sum of 50 percent of the "remaining contractual obligation" to cancel, despite the fact that service ends that month.

Adobe does let customers sign up for a month-to-month subscription plan, but at a higher cost than the annual contract that's paid monthly, and the difference is not always clear to new or existing customers. Adobe even has a whole help page because of the confusing nature of its subscription. If you look at the Adobe website, for example, Adobe lists a $60/month fee for accessing its full suite of apps, but that's only if you agree to the annual contract. A true month-to-month plan that you can cancel anytime is $90/month, and if you pay for a year upfront, you get no money back when you cancel after a 14-day period.

According to the DoJ, Adobe's setup violates the Restore Online Shoppers' Confidence Act (ROSCA) through the use of fine print and inconspicuous hyperlinks to hide information about the Early Termination Fee.

The lawsuit asks for "unspecified amounts of consumer redress" along with monetary civil penalties and a permanent injunction that would prevent Adobe from continuing to use hidden fees to thwart customer cancelations.

Article Link: U.S. Government Sues Adobe for Hidden Termination Fees When Canceling Subscription
So Happy they did this. Adobe locked me in to a year commitment without me realizing.
 
If the 12 month plan gives you a discount, great. If a user wants to cancel after two months then only charge them what the regular non-discounted monthly prices is for those two months. But you can't charge the user the full year subscription price when the user wants to dip out early. On top of that full year charge the user isn't allowed to use the software anymore once they cancel.

Also users don't have a single button click to cancel; you have to call Adobe and talk with a sales assc who ask you no less than 20 times "why do you want to leave?".
There are actual stories of people having to say "I don't want to use the software anymore" 20 times in a row before the sales rep final says ok, we'll get that processed for you.

Not sure how Adobe legally got away with this for decades. I guess the whole ToS debacle last week had government eyes looking at other aspects of Adobe. So glad to see this finally happening.
 
It's disappointing when a company can't keep their customers through satisfaction and instead has to lock them up with crazy fees. I wonder if they ever notice as they start moving away from keeping customers satisfied to *just* keeping customers.
 
Reciprocity finally…for the Flash "LocalSharedObjects" folder (written in 2 different locations.) Buried 5 Folders deep in your System Library when ever you installed Flash. Made a list of every Website you ever visited and the List Phoned Home...
 
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Also, while this isn't related to their sketchy billing: I have no choice but to use Acrobat at work, and it is genuinely impressive to me how a company could make a product that bad. If it was a beta of a new product, I'd say "It has a lot of features, but it's incredibly buggy and the interface is nearly unusable, but maybe they'll work the kinks out by the time it's released." Except it's 30 years old.
You must have never used SAP. Imagine something worse than Acrobat, then multiply by a million.
 


The United States Department of Justice and the Federal Trade Commission today levied a lawsuit against Adobe [PDF] for imposing a hidden termination fee on subscribers who want to cancel their Adobe plans. Adobe is accused of forcing subscribers to "navigate a complex and challenging cancellation process designed to deter them from cancelling subscriptions they no longer wanted."

adobe-creative-cloud-purple.jpg

Adobe offers its Creative Cloud products on a subscription basis, with fees that are paid monthly. A monthly payment suggests that it's possible to cancel anytime, but that's not how Adobe works because most customers are actually locked into a hidden annual agreement.

Customers who sign up for a free trial and are then charged and signed up to the default Creative Cloud plan, which is actually an annual contract. Canceling the annual contract requires customers to pay a lump sum of 50 percent of the "remaining contractual obligation" to cancel, despite the fact that service ends that month.

Adobe does let customers sign up for a month-to-month subscription plan, but at a higher cost than the annual contract that's paid monthly, and the difference is not always clear to new or existing customers. Adobe even has a whole help page because of the confusing nature of its subscription. If you look at the Adobe website, for example, Adobe lists a $60/month fee for accessing its full suite of apps, but that's only if you agree to the annual contract. A true month-to-month plan that you can cancel anytime is $90/month, and if you pay for a year upfront, you get no money back when you cancel after a 14-day period.

According to the DoJ, Adobe's setup violates the Restore Online Shoppers' Confidence Act (ROSCA) through the use of fine print and inconspicuous hyperlinks to hide information about the Early Termination Fee.

The lawsuit asks for "unspecified amounts of consumer redress" along with monetary civil penalties and a permanent injunction that would prevent Adobe from continuing to use hidden fees to thwart customer cancelations.

Article Link: U.S. Government Sues Adobe for Hidden Termination Fees When Canceling Subscription
I got burned by this exact thing. Unless you set a reminder and cancel on the last day, there's pretty much no way to cancel without paying a hefty fee. And forget canceling early. And I'm not sure the article is correct, in that for many things they offer, I do not believe there is any option for a true month to month plan you can cancel without a fee even if you're willing to pay a higher price. I looked high and low and could not find one for photoshop.

There is a lot more merit to DOJ against adobe than there is DOJ against apple blue/green bubbles.
 
Protip: use Privacy.com and generate a burner credit card number with Adobe with a fixed maximum charge amount. When Adobe comes for that auto-renew or surprise termination fee it'll never go through. Also use Apple's Hide My Email when generating new Adobe accounts in case they try to blacklist your main email. 👍
No, don’t do this.

Their cancellation process is BS, but breaking a bona fide contract isn’t the way to go.

I know from second hand experience, if you try to cancel a credit card on a gym membership contract you will find yourself in collections quick.

Adobe has every right to collect on the debt they’re owed. The best solution is read what you’re signing up for and pay for the convenience of being able to cancel a month-to-month subscription.
 
This termination nonsense got me. Last summer I snagged the student plan since I didn’t know my community college covered CC with tuition (gotta cut costs somewhere). When I learned CC was covered, I went to cancel, only to learn it was contracted for all 12mos. I waited until the monthly cost intersected with the termination fee and cut it then.
Exactly my experience. Never going to go the Adobe way again.
 
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