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Guys the phone software is fine its the servers that are freaking out

People need to chill with the broken phone posts, get your facts straight
:confused:
 
I'm hearing conflicting information about the following:

If I bought an iPhone 1 year ago, how much does a new 3G cost me today?

Please only respond if you've actually bought one today and have an original iPhone on AT&T; the waters are muddy enough! ;)
 
Just gotta be realistic...

Apple and AT&T did nothing to control the rollout and now all 6 Million iPhone users are trying to upgrade at the same time. Just another internet bottleneck. Wait a few hours and then do your upgrade. I am doing just that, even though I want it right now! What a problem for a business to have: to much business. I work in a very popular bar in Scottsdale, AZ and people always complain when they can't get a seat. The food and drinks are great and cheap. I usually just smile back at their ignorance, but every once in a while I just have to tell them that if you could get a seat anytime you want, we would not be busy enough. Then we would have to close or raise our prices. Stop being such spoiled consumers. Expect good customer service at a reasonable rate. Practice a little patience. As an American I am used to consumer gluttony. I guess we have infected the whole world. Gross.
 
iPhone 3G Launch, giving me a headache!

Why do Apple / AT&T make everyone stand in line like a bunch of idiots?

No, why did I stand in line like an idiot for 3 hours at AT&T for nothing?

Why can't they just let everyone order online and schedule customers to come pick up their phones without a wait?

No, let's build up "hype" and "buzz" and make everyone wait in lines for hours like cows.

This is stupid.

iPhone 3G Launch Day? More like iPhone 3G wait day.
 
How to crash your web server/data center:

1) Come out with an update to an existing application that is used by millions of people on multiple platforms and that they use to access your website. Ensure this update is substantial in size. (iTunes 7.7)

2) Launch a new part of that existing website that encourages frequent reloads and increased traffic. (App Store)

3) Conduct a worldwide product launch that requires access to that website to activate the product. (iPhone 3G)

3) Have everyone who bought the first version of your product download the new OS software from the same website. (iPhone 2.0)

4) For good measure, completely upgrade a historically low-revenue/low-margin product that users use for online storage. When existing/trial/new users begin uploading 20 Gigs each, have your crisis team route all traffic through your main domain. (.Mac-->Mobileme, auth.apple.com)

5) Schedule all of this on the same day. (Brilliant)
{Yes, AppStore/iTunes was available earlier, but you get the point}

6) Be a company devoid of anyone with the guts to tell their effete, autocratic CEO that this is a bad freakin' idea, regardless of his penchant for simultaneous dog and pony shows. (Can you say Fonzie on waterskis?)

7) Reap the rewards of looking like a small company completely unprepared to be the big company they are becoming.

You nailed it pretty damn well except for some points missing:

8) Be sure to provide all this with your one-piece-for-all-software-solution, that constantly start accessing your server with each click.

9) Also be sure, your software always starts a new server connection, when it registers an unactivated phone, so that in effect:

10) Every frickin switcher goes into a Mac-related forum to whine about how he/she constantly pluggs/unpluggs the phone and tries several ways to recontact the server every 30 seconds.

So, after being deemed Troll and Mac apologists here just let me give you my perspective:

a) Apple did some major screw up with the points mentioned above by Mebsat.

b) thousands of users are making stuff worse with giving the server (*wild unsubstantiated guess in here*) about 100,000 connection timeouts per minute because they do stuff like plug/unplug, force quit iTunes, permanently switch iTMS, Music Tabs in iTunes and so on.

You know, a server keeps connections open for some time, that users intentionally shutted down. So server load grows exponentially every minute, as impatient users are reconnecting perpetually.

Boiled down into simple words I want to say: Apple's servers were not very capable, but the iPhone user crowd intentionally started a DoS-attack on Apple's servers.

And people posting stuff like plug/unplug worked for me (which is a really random thing) won't help the situation getting better.
 
You do not need to buy the phone today. Hey I went out, I stood on a line for 30min, I saw that it was barley moving, so I left.
No one forced anyone to stand in a line. Go in a coupe of days or weeks but don't sit here and make it seem that Apple or ATT forced you out there.


Why do Apple / AT&T make everyone stand in line like a bunch of idiots?

No, why did I stand in line like an idiot for 3 hours at AT&T for nothing?

Why can't they just let everyone order online and schedule customers to come pick up their phones without a wait?

No, let's build up "hype" and "buzz" and make everyone wait in lines for hours like cows.

This is stupid.

iPhone 3G Launch Day? More like iPhone 3G wait day.
 
Apple and AT&T did nothing to control the rollout and now all 6 Million iPhone users are trying to upgrade at the same time. Just another internet bottleneck. Wait a few hours and then do your upgrade. I am doing just that, even though I want it right now! What a problem for a business to have: to much business. I work in a very popular bar in Scottsdale, AZ and people always complain when they can't get a seat. The food and drinks are great and cheap. I usually just smile back at their ignorance, but every once in a while I just have to tell them that if you could get a seat anytime you want, we would not be busy enough. Then we would have to close or raise our prices. Stop being such spoiled consumers. Expect good customer service at a reasonable rate. Practice a little patience. As an American I am used to consumer gluttony. I guess we have infected the whole world. Gross.


I agree with that its not their fault.......they seem to be trying to put the updates back online. As the itunes store is timing out.... possibly meaning one thing. it can find the product, but it cant go any farther.... the light may be coming through at the end of the tunnel. id say another 30 mins to a hour and it should be back up and running.
 
Why do Apple / AT&T make everyone stand in line like a bunch of idiots?

No, why did I stand in line like an idiot for 3 hours at AT&T for nothing?

Why can't they just let everyone order online and schedule customers to come pick up their phones without a wait?

No, let's build up "hype" and "buzz" and make everyone wait in lines for hours like cows.

This is stupid.

iPhone 3G Launch Day? More like iPhone 3G wait day.

MOOOOOOOOOOOOOOO!!!!!!!!

No one forced you to wait in line or even buy the iPhone.
 
MOOOOOOOOOOOOOOO!!!!!!!!

No one forced you to wait in line or even buy the iPhone.

Very true.
I was also planning to go buy one today, but after all this fiasco and the huge lines, I figure out is better wait 3 to 4 days until the dust settles a bit.

Patience has it rewards. :D
 
I am up and running now, and syncing fine, but MY PHONE SAYS "NO SERVICE"

I have restarted several times, I need my phone to work.

:mad:


Hey I went through the same thing. The iPhone comes with a new sim card. The guy at the AT&T store said that my old sim on my Gen 1 iPhone was no good and the new one will activate with the same number. After going through the iTunes process it gave me no Service. So I pulled that sim out and put my old one in and Presto! Now I have signal and my phone number is intact! 3G is awesome for speed! Thought I would share. Sorry if this is already known fact.

Danny
 
deposit insteadt of SSN - anyone?

hi,
just one question:
has ANYONE today purchased an iphone with a deposit instead of a SSN?
(just curious, don't have a SSN and there is a possibility for a deosit instead, would just like to get a note from someone actually succeeding with that...)
thanks!!
 
Why do Apple / AT&T make everyone stand in line like a bunch of idiots?

No, why did I stand in line like an idiot for 3 hours at AT&T for nothing?

Why can't they just let everyone order online and schedule customers to come pick up their phones without a wait?

No, let's build up "hype" and "buzz" and make everyone wait in lines for hours like cows.

This is stupid.

iPhone 3G Launch Day? More like iPhone 3G wait day.

spare me... nobody forced you to wait in line :rolleyes::rolleyes::rolleyes:

maybe if you'd gotten up at a decent hour, and gotten in line early, you would've gotten a phone ;)
i did...
 
Hey I went through the same thing. The iPhone comes with a new sim card. The guy at the AT&T store said that my old sim on my Gen 1 iPhone was no good and the new one will activate with the same number. After going through the iTunes process it gave me no Service. So I pulled that sim out and put my old one in and Presto! Now I have signal and my phone number is intact! 3G is awesome for speed! Thought I would share. Sorry if this is already known fact.

Danny

My AT&T Rep swapped out the SIM card that was in my old 2G iphone and put in my new 3G iPhone and it has been working great ever since! I wish I could say the same for my 2G iPhone that my wife has now inherited:(
 
Hopefully the iPhone news is over.... Look at the front page of MacRumors. Every, single, article is about the iPhone, except for 2 little MobileMe articles...
 
What is Apple doing w/ all their cash reserves?

You nailed it pretty damn well except for some points missing:

8) Be sure to provide all this with your one-piece-for-all-software-solution, that constantly start accessing your server with each click.

9) Also be sure, your software always starts a new server connection, when it registers an unactivated phone, so that in effect:

10) Every frickin switcher goes into a Mac-related forum to whine about how he/she constantly pluggs/unpluggs the phone and tries several ways to recontact the server every 30 seconds.

Let's take take a trip down memory lane, shall we? Christmas, 1999. Toys 'R' Us becomes a laughing stock because they try to take all their online Christmas orders on a 486 server. A single server. When they had a real Internet company (not just a help desk guy who worked for a Toy company) look at their Internet traffic, it was deemed they needed a minimum of 48 servers just to handle the bare minimum of early Christmas shoppers. Toys 'R' Us got laughed at - but we have to remember - this was 1999. A lot of people didn't even own computers then, and those who did were predominantly on dial-up.

Fast forward to July 11, 2008 - the iPocalypse.

This time, not a toy company (even though we all buy 'toys' from them) - a software company, a computer company, an innovator and changer-of-life company. They MAKE freaking servers for Pete's sake! How is it that their servers cannot handle the load? Were there not precedents? Did they fail to do any load balancing? What are they doing with that $18 Billion in cash reserves? They can't spare a few hundred thousand for some more servers?

I woke up this morning thinking, "yippee! I get to upgrade my 2G phone to 2.0 software today!" I connected to iTunes and it said that I had the most up-to-date software already. I synched and backed up my phone and poked the update button again and it said that 2.0 was ready! I installed it and 6 hours later, I still cannot make a phone call on my only phone... unless I have a stroke in frustration and can call 911. This is more than just a mere inconvenience. I have had my home phone disconnected for some time, because frankly, I never used it anymore. I have a sick friend I cannot call and who cannot call me, because my phone is unusable. Will I die over this? No - but it's really really really really bad P.R.

I'd like to fantasize about dozens of engineers at Apple scrambling in Cupertino to add more of their servers to help handle the load for their always loyal customers and the new customers they hope to wow and impress... but the reality distortion field has been turned off already. For the most part, I have only seen good press for Apple - and I certainly don't want this to be a devastating blow to to a company that makes products I love - but I love the products because they WORK.

Toys R Us had an excuse. It was 1999, they were merely a toy company, and internet commerce was still wearing diapers. It is now 2008 and the most innovative computer company on earth, that makes the very servers they use, cannot supply enough servers to deliver highly anticipated content that ends up crippling existing devices and prevents new devices from being usable.

I'm sorry folks, but it's time for some tough love. Apple needs a hard core spanking over this. Every time I call Apple Care, I'm tired of getting connected to someone in another country where English is his 2nd, 3rd or 4th language and makes me repeat my problem 5 times because he can't understand my very articulated and well-enunciated English. I'm tired of Apple growing so big that it is losing touch with its foundational strength - their loyal consumers - the ones that helped to get the company in a financial situation where they could lure in the masses with the iPod, iPhone and other ensuing gadgetware. I'm now working on hour 7 with an unusable phone that was working just fine before I was prompted by iTunes to download 2.0 software. They knew they were getting bent over a chair - why didn't they turn off the pipe to 2.0 software until they got their new servers online?

It's time for Apple customers to stop defending Apple and publicly complain before Apple gets so big, they tell us to eat cake and turn into Microsoft 2.

Will this all be ok tomorrow? Probably... but all I know today is I cannot use my phone to conduct personal calls or to conduct business. I wonder how many people are in some really awful situations today because their phone has all four paws in the air because of a totally avoidable, easy to foresee problem?

To further my ire (and likely others') is to go to Apple's support web site and find no mention of any problem whatsoever. No acknowledgement - just sunshine and light. And oh yeah - I can't even call AppleCare because my phone is a brick!
 
Why do Apple / AT&T make everyone stand in line like a bunch of idiots?

No, why did I stand in line like an idiot for 3 hours at AT&T for nothing?

iphone_3g_release_line.jpg
 
I'm activated and was just able to sync. SIX HOURS after launch :rolleyes::rolleyes::rolleyes:
at least i didn't have to do an in-store activation
 
GG_NearlyHeadlessNick.jpg


This is what my Nokia 6120 looks like. :(

Still, I see tons of people who actually purchased a phone today. Be grateful and wait for the chaos to end to sync up and activate. I, on the other hand, still have to wait about a week - if I'm lucky - to actually buy a phone.

Who has the longer wait? Impatient because it took 9 hours to activate or impatient because a phone was not available until about a week after the launch date. I think I lose here. :mad:
 
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