Uber to Pull Feature Allowing Riders to Be Tracked for Five Minutes After a Trip

Discussion in 'iOS Blog Discussion' started by MacRumors, Aug 28, 2017.

  1. MacRumors macrumors bot

    MacRumors

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    In an effort to better protect user privacy and improve its image, Uber has decided to remove a background GPS tracking feature that allows riders to be tracked for up to five minutes after a ride ends, reports Reuters.

    Uber is expected to announce the privacy change starting on Tuesday, with the update expected to roll out to iPhone users this week. The same update will be made to Android devices in the future.

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    The feature, which was first introduced in late 2016, has garnered a lot of criticism from Uber users. When location tracking is enabled for the Uber app (and location services is required for the app to properly function) Uber is able to collect location data from the time of a trip request through five minutes after the trip ends, even when the app is in the background.

    Uber says it planned to use the extra location data to improve pickups, drop-offs, customer service, and to enhance customer service, but the company claims the post-trip tracking feature was never actually turned on for iPhone users.

    In an interview with Reuters, Uber chief security officer Joe Sullivan said the update is unrelated to recent internal turmoil within the company, which saw Uber CEO Travis Kalanick ousted from the company.
    Sullivan went on to say that the company should not have asked Uber users for more information without providing details on the value of the feature. Should Uber re-enable the feature in the future, he says the company will let customers opt in and better explain why the feature is useful.

    According to Sullivan, Uber is committed to user privacy, but has suffered from a "lack of expertise." Additional changes to improve privacy, security, and transparency at Uber are said to be in the works and coming in future updates.

    Article Link: Uber to Pull Feature Allowing Riders to Be Tracked for Five Minutes After a Trip
     
  2. Peace macrumors Core

    Peace

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    #2
    I see no use "to improve pickups, drop-offs, customer service, and to enhance customer service" for 5 minutes after you've paid and left.
     
  3. whatiris macrumors newbie

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    Aug 8, 2010
    #3
    Isn't this just Uber trying to get ahead of the fact that IOS 11 will force apps to accept the option of location availability only while in use?

    Smells like pure opportunistic PR to me.
     
  4. lostngone macrumors 65816

    lostngone

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    #4
    Boooo! You try to make it look like you're doing the right thing but the new iOS will give the user the ability to stop this!

    With iOS 11 Uber doesn't get to make that decision. The new location services forces this by allowing the user to decide if the App can track your location after you exit the App.
     
  5. miknos Suspended

    miknos

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    #5
    BS.

    Now stop making +160mb weekly updates to clear bad reviews.

    New CEO seems like a good pick.
     
  6. d5aqoëp macrumors 6502a

    d5aqoëp

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    #6
    Absolutely Spot-On
    Uber turned all the initial goodwill into bad-will with that one **ck move!
     
  7. Zxxv macrumors 68040

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    #7
    Too little too late. They have all the info now so anytime you go somewhere they know what building you are going in. Nosey b'stards!
     
  8. ILikeAllOS macrumors 6502

    ILikeAllOS

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    #8
    Kinda late now since many people dumped Uber and switched to alternatives like Lyft when this "feature" was first announced.
    Still, I guess it's better late than never though...
     
  9. Avieshek Suspended

    Avieshek

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  10. 0815 macrumors 68000

    0815

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    #10
    The only thing that Uber wants to protect is their bottom line - they don’t care about drivers or customers as long as the maximize their own profits
     
  11. Sefstah macrumors 6502a

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    #11
    If you want us to help better your app by using our location data, then pay us. Actually, you owe us now!
     
  12. OldSchoolMacGuy Suspended

    OldSchoolMacGuy

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    #12
    Uber trying to act like they care. Just trying to save face. iOS 11 will block prevent them from tracking outside of when the app is open.
     
  13. CaTOAGU macrumors 6502a

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    #13
    Was wondering that myself.
     
  14. jonnysods macrumors 603

    jonnysods

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  15. Bryan Bowler macrumors 68040

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    #15
    I’m so glad Uber got rid of Creepy Travis. Best move they ever made and I’m very pleased with the steps they are taking!
     
  16. BWhaler macrumors 68030

    BWhaler

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    #16
    Weeks before iOS 11 forces the change and the location sharing shame bar.

    Uber is the worst.
     
  17. dwaltwhit macrumors 6502

    dwaltwhit

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    #17
    I wouldn't even require payment, but maybe an incentive like discounts on future rides?
     
  18. Foggydog macrumors 6502

    Foggydog

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    #18
    I completely stopped using Uber because of their business practices.
    Lyft every time and exactly the same ride service.
     
  19. onepoint macrumors 6502a

    onepoint

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    #19
    Wait. They promised and insisted the extended location tracking was absolutely necessary to improve service including pick up/drop off time and location.

    Now we are to believe they don’t need it, DIDN'T TURN IT ON (that’s f’ing rich, given the app was definitely using location services more than necessary), and they’re eliminating it for us, the users’ sake.

    Please don’t piss on my back and tell me it’s raining, Uber. Just apologize and move on.

    Edit: FWIW the last couple of betas have drastically scaled back the blue bar presence for app location usage - I have location set to “always” for Facebook, Google Maps, Google, Uber, etc. and only see the blue bar when I have active navigation occurring
     
  20. LordQ Suspended

    LordQ

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    #20
    I turned off location services completely for Uber, I can manually select a place on the map or use my favorite places anyway.
     
  21. Rigby macrumors 601

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    San Jose, CA
    #21
    Yup. I tried Lyft for the first time when Uber started the tracking. At least here in the San Jose area it works just as well and has now become my default. Uber is trying to improve since Kalanick got the boot, so maybe I'll consider using both in the future.
     
  22. onepoint macrumors 6502a

    onepoint

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    #22
    Don’t count that egotistical piece of trash out yet, he’s still on the board and controls two empty seats
     
  23. thisisnotmyname macrumors 68000

    thisisnotmyname

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    #23
    YES!!! Thank you! Finally!!

    edit: of course it was about to become useless in a month with iOS 11 but I'll give them the benefit of the doubt that they finally listened. I'm happy I'll be able to enable GPS for Uber again and stop typing in pick up addresses.
     
  24. SteveJay10 macrumors newbie

    SteveJay10

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    #24
    That's great news re iOS 11 requiring location while using app. Where did you see that?
     
  25. macTW Suspended

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    Oct 17, 2016
    #25
    "Opt in."

    I could care less if they track me 24-7, as long as it has an opt out option. I'll always opt out.
     

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