Uber's In-App Tipping Feature Expands to 121 Cities Across North America

Discussion in 'iOS Blog Discussion' started by MacRumors, Jul 6, 2017.

  1. MacRumors macrumors bot

    MacRumors

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    Uber in June announced plans for a "180 Days of Change" initiative that added a new long-desired tipping feature for drivers.

    Tipping was initially limited to Seattle, Minneapolis, and Houston, but Uber said tips would be available to all U.S. drivers by the end of July, and the company is making good on that promise.

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    Starting today, tipping is rolling out in 121 cities across North America, including New York, San Francisco, Los Angeles, New Orleans, Philadelphia, and several cities in Canada. TechCrunch has a full list of all of the areas where tipping is now available.

    The tipping feature will continue to expand to additional cities throughout the month of July, and Uber says it is still planning to have the feature available to all U.S. drivers by the end of the month.

    Tips are optional for Uber riders, and the tipping screen will show up after a driver has been rated following the conclusion of a ride. Passengers have up to 30 days after a ride to provide a tip, and there are three custom preset tipping amounts ($1, $2, and $5) along with an option for a custom tip total.

    Uber long resisted tipping even as competitors like Lyft implemented tips for drivers, with the excuse that it kept the service hassle-free. Uber is now aiming to bolster its public image and improve working conditions for drivers through the addition of tipping and other "180 Days of Change" features, such as a per minute waiting fee for riders, a shorter cancellation window, and a new Driver Injury Protection insurance option.

    Article Link: Uber's In-App Tipping Feature Expands to 121 Cities Across North America
     
  2. Cronowerx Suspended

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    #2
    I pay Uber for a service, and they pay the drivers... there is NO WAY I'm gonna give out extra shekels to the driver. The only tip ill give the driver is to get a better job.
     
  3. Pineapple24 macrumors member

    Pineapple24

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  4. SkippyThorson, Jul 6, 2017
    Last edited: Jul 6, 2017

    SkippyThorson macrumors 65816

    SkippyThorson

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    #4
    Possibly the cheapest, most pompous low-ball comment I've ever read here. A few bucks to a driver who signed up to provide you a service as a second income or side job who may appreciate a tip? The stark nerve. Really? Karma.
     
  5. Rychiar macrumors 6502

    Rychiar

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  6. shurcooL macrumors 6502a

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    #6
    This makes the user experience so much worse. I don't want to make decisions about the ride when getting out, I just want to think about my destination. The tip should be automatically included as part of the fare.
     
  7. OldSchoolMacGuy Suspended

    OldSchoolMacGuy

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    #7
    This tip is above and beyond their wage and not required by any means. I frequently tip my drivers when they go above and beyond what most drivers do (one recent driver had bottles of water, gum, candy, and other items for riders and was great to talk to, providing far above average service). Being able to do so within the app, rather than using my cash, is a nice addition and one I've used a number of times since it rolled out in the Twin Cities months back.

    Not sure why so many have gotten upset by this, as if they're required to now tip.
    --- Post Merged, Jul 6, 2017 ---
    No one has required you to look at the app, put a gun to your head, and required you tip. If you'd rather not think about it, don't. But don't be a drama queen going on about how this has made the user experience so much worse when it's not an experience in any way required of the users.
     
  8. iJon macrumors 604

    iJon

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    #8
    So many people complaining and whining about this feature. People need to realize this doesn't change anything about Uber or how you interact with the driver. Everything is the same, and if you want to give the driver a little extra at the end of a trip, you can. The driver doesn't know if you left a tip, so that means they won't be able to rate your negatively or positively.

    If you don't like to tip, nothing changes and you keep using Uber as you have been. If you are someone that likes to tip, then throw the driver a few extra bucks after you get out the car and rate the driver.

    It's a smart feature to add because it helps drivers feel valued, something Uber hasn't done well over the years. Without drivers, you don't have Uber.
     
  9. danvw macrumors newbie

    danvw

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    #9
    I wonder how this is going to affect the rating of users who don't tip. I'm willing to bet that the drivers will be rating the riders very poorly. I got a 3 star rating once just because I didn't provide the driver a cash tip on a $130 trip. The driver didn't help with bags and didn't provide anything beyond the ride. Worst of all, the driver said that they were on hour 26 straight of driving. I still gave the driver 5 stars, but, didn't provide a cash tip (before tipping was allowed through app).
     
  10. txpilot82 macrumors newbie

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    #10
    I tried tipping in Houston last week. App wouldn't allow it because of my form of payment (which is ApplePay).
     
  11. sfobear macrumors newbie

    sfobear

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    #11
    I tip staff at Starbucks for making a latte for me. Somebody drives their car to me (which is not "on the meter"), engages in pleasant conversation, I'm happy to give a tip. It's a service job. That's how it works in the US/Canada. You're in Europe, perhaps the social norm is different. Did that occur to you?

    I hope you spend the rest of your life in a service job such as being a waiter in the US, where tips are a significant part of your income.
     
  12. mrbrown macrumors 6502a

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    #12
    You realize that in some markets, drivers are barely making above the IRS deduction, right? Oh no, you clearly don't. Uber wouldn't dare pay their drivers almost nothing! /s
     
  13. AskMcG macrumors regular

    AskMcG

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    #13
    I have an idea.. how about you drive for uber for one weekend and see how you feel about being tipped? And what shame is there is working as a driver? For some people it is called "paying your bills", not everyone is as privileged as I can only assume you are.
     
  14. sfobear macrumors newbie

    sfobear

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    #14
    I'm not sure how Uber is implementing tipping, but on Lyft the driver receives the tips received over a week in a single transaction. The tips are not associated with the rider, for the very reason you outlined. (It's the same for the rating: the driver cannot see the rating left by any specific rider, just a rolling average.)

    Is anyone on here driving for Uber that can share how tips are being handled?
     
  15. SteveJobs2.0 macrumors 6502a

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    #15
    Increase the base fee by 10% and be done with it. I prefer the European system where tipping should not be expected. This simply adds the hassle of figuring out percentages etc to something that should be a straightforward service.
     
  16. yg17 macrumors G5

    yg17

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    #16
    Tipping needs to go away, not be expanded. I'm tired of subsidizing businesses who are too cheap to pay their employees a decent wage.
     
  17. spazzcat macrumors 68030

    spazzcat

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    #17
    It's really not that hard. Move the decimal over one spot and double if it you good service. That will give you 20%. If service was only ok, just give full 20%.
    --- Post Merged, Jul 6, 2017 ---
    I have no issue tipping someone who performs a service for me.
     
  18. Zorn macrumors 6502a

    Zorn

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    Ohio
    #18
    Totally agree tipping needs to be gone. I don't care, I'll pay an extra 10-15% on top for the service instead, then you pay your employee. I think the bigger issue is that people who are waiters specifically love the current system because in decent restaurants, they can absolutely make bank. If the restaurant offered them $20/hr (without tips) many waiters and bartenders would be losing a ton of money.

    That being said, I don't plan to change anything about how I use Uber. If I get really awesome service from someone and I feel they went above & beyond, sure I'll tip them a bit extra. Otherwise for just normal arrival at location, I don't think it's warranted today when it wasn't yesterday.
     
  19. Pineapple24 macrumors member

    Pineapple24

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    #19
    Increase the fee to get around tipping?

    How about Uber reduce their cut per ride?
     
  20. yg17 macrumors G5

    yg17

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    #20
    Do you tip your grocery store cashier, mechanic, mail carrier, pilot and doctor too? Because they are all performing services for you.

    I tip where it is expected, such as at a restaurant or when having food delivered because I'm not a prick. But the point is, I shouldn't have to. All that should go away and be replaced by their employers paying a decent wage. Instead, now we are expanding tipping to services that didn't used to have them.
     
  21. OldSchoolMacGuy Suspended

    OldSchoolMacGuy

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    #21
    The driver receives the tips weekly in a single payment so they don't know who did and who didn't leave a tip. They have to submit their ratings before receiving those tips so they can't rate someone lower for not leaving a tip.

    They're also not allowed to ask for a tip. Doing so is a violation of the UBER terms and can be reported easily by any rider using the app.
     
  22. coachgq macrumors member

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    #22
    Never worked in the service industry I guess. What a shame.
     
  23. OldSchoolMacGuy Suspended

    OldSchoolMacGuy

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    #23
    You're using UBER which means you're opting for the cheapest service option. If you believe employers should pay a decent wage, you shouldn't be using UBER. You can't have both.
     
  24. Rychiar macrumors 6502

    Rychiar

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    #24
    everyone who works performs a service for someone. I'm a graphic designer and a photographer. i've never been tipped and wouldn't expect it and as with most artists i make just enough to survive. . No one likes the confusing guilt trip that tipping is. i was so much happier on a european trip i took once where every price was exactly what ya had to pay
     
  25. yg17 macrumors G5

    yg17

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    St. Louis, MO
    #25
    I don't use Uber because it's the cheapest, I use Uber because it's the most convenient, and I don't have to deal with the hassles of hailing a cab, and dealing with shady cab drivers who refuse to accept credit cards, or take me on a long tour of the city.
     

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