My uncle had the same situation as he lived out in the sticks. He said he talked to lots of representatives and got nowhere so the next time he drove down to civilization (I kid, it's not THAT remote) I took it to a repair depot for him.
This highlights my biggest issue with Apple desktops: you can't just buy a $20 replacement drive and fix it in 10 minutes...
This highlights my biggest issue with Apple desktops: you can't just buy a $20 replacement drive and fix it in 10 minutes...