Why cant they speak more kind to customers? i just posted some package, holiday gifts for my friends, yesterday in person, and i could not see any updates of the package delivery information from the website so i called them if they have any information available with the package. and the answer i got from them was 'we do not scan, we do not do anything to the package we just send it to the address' well, duh i paid for tracking and they don't scan when i handed my packages to them? well i told them i guess well that's what i paid for, you people scan the package so process information can be updated on the website so i can check, and i was curious because nothing was updated for my package after 24 hours i handed them, and i do have several experiences of item loss with usps. and the person who i was talking to was like "Ma'am! Your Package is not lost! You have to wait!" i just lost my words and told thanks for the explanation and hung up. Well i did not made a call to complain or anything, i was not yelling, i was asking question to them IF information is available. And i believe there are thousands of other way to say same thing in much more nicer way to the customer... Shoot this phone call just made my day terrible..