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UK 3 Year Uni Warranty

Peteyy said:
Yep I thougt they had too but when I spoke to them online they said otherwise, its probs best to give them a call and see tho!

I bought mine instore in the end with the applecare because I wanted it fast :D And wasnt sure what the policy is when you sell it on with HE warrenty.

Perhaps someone who has bought theirs online can comment, I read somewhere a user had written a guide of the UK HE warrenty and it takes like 3-4 weeks for it to process :/
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The thing is, they can say whatever they want online or via phone... they can easily turn back against their words when we wanted to get a repair done after the 1year period, as there is no evidence whatsoever about the 3-year warranty. That is what I'm worried about.

It's only been 2 weeks since the launch, I supposed no one has got their AppleCare paperwork for this new Macbook Air yet?
 
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Just so I'm clear, Apple no longer do the 3 year warranty for students who buy a mac online/over the phone?
 
reclusive46 said:
Thats not true. They do. I just bought one and the warranty has already applied.
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Just to confirm, you bought yours online via the HE store and got 3 years without paying the extra £48, despite the "1-year warranty" stated during the purchase?

If that's the case, then i'll go ahead and buy the new MacbookAir without paying the extra £48. Thanks.
 
cowboya said:
Just to confirm, you bought yours online via the HE store and got 3 years without paying the extra £48, despite the "1-year warranty" stated during the purchase?

If that's the case, then i'll go ahead and buy the new MacbookAir without paying the extra £48. Thanks.
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The terms and conditions state there is a 36 month hardware warranty on desktop and portable purchases. See section 10.1.1 at <http://storeimages.apple.com/1533/store.apple.com/Catalog/uk/Images/salespolicies_individualHE.html#topic-10> for more details.

Alec
 
AlecEdworthy said:
The terms and conditions state there is a 36 month hardware warranty on desktop and portable purchases. See section 10.1.1 at <http://storeimages.apple.com/1533/store.apple.com/Catalog/uk/Images/salespolicies_individualHE.html#topic-10> for more details.

Alec
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Thanks, Alec.. that's exactly what I needed. Shame on Apple for trying to con HE buyers to pay that extra £48.
 
48quid may be worth it thinking of the resale value as "x months applecare remaining" sounds better than "x months remaining on the 3 year educational warranty you have never heard of"
 
cowboya said:
The thing is, they can say whatever they want online or via phone... they can easily turn back against their words when we wanted to get a repair done after the 1year period, as there is no evidence whatsoever about the 3-year warranty. That is what I'm worried about.

It's only been 2 weeks since the launch, I supposed no one has got their AppleCare paperwork for this new Macbook Air yet?
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That's not true, there is plenty of evidence if you know where to look. Mainly the terms and conditions! Plus the reason Apple gives the free warranty is because they HAVE to due to contracts they signed with the UK uni buying consortium. 5 mins on google can get you a copy.

That contract is due to expire 30th September 2011, so until then Apple must offer the free warranty online/phone. The contract may be renewed, it has in previous years.

I wrote an education discount guide, see my sig. Info about the process is covered there.
 
This is the first that I have seen on a three year Student warranty. I bought mine at Xmas by phone through the Apple site, but there was no mention of this and I never received any paperwork or an e-mail.

Is this just a recent development or did it apply at that time?

tut
 
Just phoned Apple. The three year warranty only applies if the laptop was bought by the Uni itself. As I bought it with a Student discount directly from Apple, I only get a one year warranty.

tut
 
n1tut said:
Just phoned Apple. The three year warranty only applies if the laptop was bought by the Uni itself. As I bought it with a Student discount directly from Apple, I only get a one year warranty.

tut
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That's nonsense. I've bought loads of Macs as personal purchases with HE discount and gotten the warranty every single time - including on the MBA and iMac purchased this week and last week respectively.
 
n1tut said:
Just phoned Apple. The three year warranty only applies if the laptop was bought by the Uni itself. As I bought it with a Student discount directly from Apple, I only get a one year warranty.

tut
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If you brought it online through the HE education store (that's the one where you must be on the uni network to get in and gives you ~15% off) you are entitled to a 3 year warranty. The 3 year warranty has been in place since 2005.

What does the online check psxguru mentioned say?

The guy on the phone who told you only the universities themselves get the warranty is talking rubbish. Apple staff often do when it comes to education discounts.
 
Just went through the online check up that you suggested, put my serial number in, and it came back as one years telephone support, and a hardware Warranty till November 2013.

I recollect now that when I bought it by phone, at the end I was offered a three year warranty for the special price of £99 instead of something like £299. I did not take it, and it looks as if that was a bit of a con as I was already covered but not informed as such.

tut
 
n1tut said:
Just went through the online check up that you suggested, put my serial number in, and it came back as one years telephone support, and a hardware Warranty till November 2013.

I recollect now that when I bought it by phone, at the end I was offered a three year warranty for the special price of £99 instead of something like £299. I did not take it, and it looks as if that was a bit of a con as I was already covered but not informed as such.

tut
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You would have been offered the upgrade from the HE warranty to 'full' AppleCare, which is usually around £49 (exact price depends on which machine you buy). It's a bit of a con, as it just gives you extended telephone support and international coverage, but it can be worth it.

Good to see you're covered though :)
 
iStudentUK said:
That's not true, there is plenty of evidence if you know where to look. Mainly the terms and conditions! Plus the reason Apple gives the free warranty is because they HAVE to due to contracts they signed with the UK uni buying consortium. 5 mins on google can get you a copy.

That contract is due to expire 30th September 2011, so until then Apple must offer the free warranty online/phone. The contract may be renewed, it has in previous years.

I wrote an education discount guide, see my sig. Info about the process is covered there.
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Thanks for the helpful guide. The terms and conditions are hidden and the ones I found for AppleCare did not mention anything about the HE warranty. Really shameful of Apple for trying to con HE customers of their money for something that is already offered.

On the website, when trying to buy a Macbook Air, it clearly states that it's only 1-year unless u pay the £49 upgrade (which I now know is not true).
 
My 3 year warranty hasn't tracked yet, laptops only been 'alive' 2 days though.
 
Just to report back on this - bought the 2011 Macbook Air at the end of July, and finally received the email with the 3-year warranty contract mid-December. So it took a long time, but indeed they do ultimately send you the confirmation.
 
Hackfix21 said:
Just to report back on this - bought the 2011 Macbook Air at the end of July, and finally received the email with the 3-year warranty contract mid-December. So it took a long time, but indeed they do ultimately send you the confirmation.
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Really? My confirmation came through two weeks after. I guess it changes from uni to uni?
 
All I can is I'm glad I got warranty when I bought with a UNI discount.

MacBook Pro (15-inch, Early 2011)

Estimated Expiration Date: March 11, 2014

:D

Already got the battery replaced today, would of normally been £120 out of warranty. (still in warranty within the year though!)
 
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