UK: apple 20" display £400 shipped :0

[Bakey]

Dixons!! The lousy rotten ########!!!!

It's been a week since I placed the order [24th August @ 10am to be precise]; still no 2nd e-mail so I decided to check the progress on-line over at dixons.co.uk.

They've cancelled the order!!!! I don't know why, the cc on which the purchase was made has tons of room left on it so I know that isn't the problem!!

Now I've gotta wait until 9pm before the call centre opens... oh what fun to be had on a Thursday morning, I really can't wait!!!

Out of interest, those lucky sods who have taken delivery, on what date and approx. time did you place your order?

 

[Bakey]

Update!!

My order was placed at 10:01am 24th August, and was cancelled at 11:45am on the same day as there was no stock! Apparently an e-mail was sent to me to explain the situation but, as it's Dixons, it never arrived.... just like the 20incher never will!!

And yes, Dixons are discontinuing the model, ie. they're no longer going to be carrying which doesn't automatically mean Apple is discontinuing it [obviously]. So with this fact I ain't going to be getting that much needed discounted 20" Cinema Display to go with my soon to be purchased Mac mini.

B#######!!! Is all I can say... Dixons can go shove every Windows & MS product up their fat greedy backsides. Use and abuse, as I would never have purchased anything from Dixons in the first place; only occasionally do I purchase printer consumables from PC World [Dixons Group] as they pretty much alway carry the stock.

Right rant over!!!!

 

[nomad01]

Out of interest, those lucky sods who have taken delivery, on what date and approx. time did you place your order?

for what it's worth, I ordered mine at 9:53 on the 24th... according to the Dixon's email anyway.

Mine arrived on Friday morning.

 

[Applespider]

Sorry Bakey. Perhaps their email ended up in a junk folder somewhere?

Highly annoying though since you were in there pretty early... Keep an eye on the actual stores in case they start discounting instore too?

 

[dcv]

That is not good news

Dixons are messing me around too and I can't seem to get a straight answer out of them.

I requested one of the premium delivery options for £18.99 so it would be delivered Wed (i.e. yesterday) between 8am and 10:30am. Called on Tuesday morning to confirm and they said yes no problem it would be there. Then later that afternoon I got an email saying there was a delay and it would arrive any time in the next 5 working days but they would refund the delivery charge.

so of course nothing arrived yesterday and when i called about it they said it was because premium delivery or whatever they call it was unavailable for that date so now i'm just getting the bog-standard (not through any choice of mine) delivery service where they will send one if and when they feel like it and if there is any stock left....which by now and by the sounds of it there probably isn't.

so who knows if i will receive one or not. i cannot get a proper response from them. not a happy bunny. grrrrrrrrrr.

 

[Bakey]

Highly annoying though since you were in there pretty early... Keep an eye on the actual stores in case they start discounting instore too?

I may now pop in to my local Dixons from time to time to see if there's anything else in the bargain bin; fortunately the closest one is literally a few hundred yards from work.

for what it's worth, I ordered mine at 9:53 on the 24th... according to the Dixon's email anyway.

Mine arrived on Friday morning.

I argued with the chap on the phone stating I'd ordered it pretty early on and yet others have already received there's [I've no idea if this is true by the way!!] -- but he explained that it's who evers is processed by the credit/debit reference agency first that counts, not the actual time at which the individual placed the order at dixons.co.uk. So, I could've ordered it a 8am and still be in the same situation if Experian didn't authorise the payment in time! Which clearly they didn't!!!!!!!!!!!!

so who knows if i will receive one or not. i cannot get a proper response from them. not a happy bunny. grrrrrrrrrr.

But your situation sounds somewhat more intriguing as you've at least received the three golden emails and confirmation of a delivery date [even though they're messing you around with that!]

I wonder where you stand as I'm assuming the cash has left your account without taking delivery of the goods! Do they have to honour the order or will they simply refund you dosh and call the deal off?

I feel your frustration!!! Good luck...

 

[dcv]

STILL no sign of my ACD

Am soooo annoyed with Dixons right now. They have charged £391.96 to my credit card (almost 2 weeks ago now) which is the cost of the display minus the £25 voucher discount, plus £18.99 shipping, which they still haven't refunded.

I had to call them again this morning as I still haven't heard anything back from them since my phone calls last week following their "we're delaying your shipping for no apparent reason" email. As usual, person at the other end was clueless and all she said was that she would get someone from head office to call me back within the next 24 to 48 hours...

grrrrrrrr.

 

[SpaceMagic]

Argh! Don't some companies love to screw you over. Grr. Dixons have always been cr*p basically! Avoid their telecoms company like the plague - Genesis Communications.

 

[dcv]

it's all over...

Thank you for your order. Unfortunately due to a discrepancy on our suppliers stock file, we do not have any more stock of the Apple 20" Monitor (157691).
Although your order would have shown in stock at the time that you placed it, it is now no longer available.

Please accept this e-mail as confirmation that your order has now been cancelled and a full refund is being processed.

We apologise for any inconvenience this has caused.

Yours sincerely

Stock Control Team
Direct Services

<insert expletives here. lots and lots of them>

i bet i get my mastercard bill before they apply the refund.

 

[Euan]

<insert expletives here. lots and lots of them>

i bet i get my mastercard bill before they apply the refund.

You probably will!