2 questions:A couple of point from my experience last year (might have changed for this).
- You can't use a code with a sale via the smart kiosk for some reason. so you have to leave say 'PHONETEN' off to get the kiosk as an option
- Evn though the kiosk will make the decision for you there and then and payout, for some reason you still need to allow time for it to get picked up and get delivered to them within the time window. this looks like it must be at least 3 days. last year i had until Tuesday whatever it was to get my phone to them and then went to a kiosk the Sunday before that only for the machine to re-quote me rather than what id locked in at. Following up with their support team it was apparently because it wouldn't have got from the kiosk to them in time. they wouldn't confirm exactly what lead time it was though.
1. At the SMARTDrop kiosk did you have and use a QR Code relating to your locked in price?
2. How did you contact Customer Support? I’m struggling to find a method.