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UK retail store returns - opened products
- Thread starter timROGERS
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Technically no, if there is no fault with the item it's down to caveat emptor.
However go in, be polite and maybe they will allow you to exchange for items up to the same value.
However go in, be polite and maybe they will allow you to exchange for items up to the same value.
If it's within 14 days of purchase you can take it back for a no questions asked refund.
Not quite...
perhaps there are rules overruling what a store claims.
don't know **** about uk consumer laws.. but still worth checking
Well, no. If you go to a shop and buy things, the only reasons why the shop would refund your money are if something is wrong with the product and they have to refund your money (that is called "your statutory rights"), if you are a minor and therefore the contract with you is voidable, or if they voluntarily offer refunds (which they usually do because it's better for business).
There is a difference if you ordered online, or if the seller initiated the sale, for example if I ring on your door and offer things for sale.
Take it back... pick a time when its not busy, and try to do it within the 14 day window. I don't have any specific knowledge of how UK Apple store returns work, but.... it is good customer service and Apple has a good reputation. If you have tried to give the mouse a chance and its not working comfortably for you, tell them that. Mention the word "ergonomic".
Sometimes stores will put print more restrictive language. This allows them to refuse a refund when someone has obviously and blatantly been abusing the policy. For example, if someone merely wanted to "borrow" a system to get a project done.
Sometimes stores will put print more restrictive language. This allows them to refuse a refund when someone has obviously and blatantly been abusing the policy. For example, if someone merely wanted to "borrow" a system to get a project done.
The above posters are right. When buying from an high street store, the law says if the goods are not faulty, or not different to what you thought you were buying, then any refund is up to the goodwill of the shop.
Most shops will give refunds as it helps their sales, but this is going over and above what the law says.
Tell the Apple store it was given to you as an Xmas present, and see how that goes. Pack it up carefully, try to keep it all neat and tidy. If you'll be happy with Apple store credit, say so.
Most shops will give refunds as it helps their sales, but this is going over and above what the law says.
Tell the Apple store it was given to you as an Xmas present, and see how that goes. Pack it up carefully, try to keep it all neat and tidy. If you'll be happy with Apple store credit, say so.