UK retail store returns - opened products

[timROGERS]

I purchased an Apple Magic Mouse from my local Apple Retail store in the UK, and I don't really like it.

I have opened it so the packaging is unsealed. Will I be able to return this item for a refund?

Thanks,

Tim

 

[-Ryan-]

If it's within 14 days of purchase you can take it back for a no questions asked refund. 🙂

 

[cjmillsnun]

Technically no, if there is no fault with the item it's down to caveat emptor.

However go in, be polite and maybe they will allow you to exchange for items up to the same value.

 

[cjmillsnun]

If it's within 14 days of purchase you can take it back for a no questions asked refund. 🙂

Not quite...

Returns
If you are not satisfied with your purchase, return it with the original receipt and original packaging within fourteen (14) calendar days of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a refund based only on the original payment method. Apple will wire a transfer to your bank account within ten (10) business days for cash, cash equivalent, and cheque transactions over £250. Please note the following:

 

[timROGERS]

Well, do you think there is any chance that will take it back anyway? I am probably going to try.

 

[parakiet]

Not quite...

perhaps there are rules overruling what a store claims.

don't know **** about uk consumer laws.. but still worth checking

 

[gnasher729]

perhaps there are rules overruling what a store claims.

don't know **** about uk consumer laws.. but still worth checking

Well, no. If you go to a shop and buy things, the only reasons why the shop would refund your money are if something is wrong with the product and they have to refund your money (that is called "your statutory rights"), if you are a minor and therefore the contract with you is voidable, or if they voluntarily offer refunds (which they usually do because it's better for business).

There is a difference if you ordered online, or if the seller initiated the sale, for example if I ring on your door and offer things for sale.

 

[snberk103]

Take it back... pick a time when its not busy, and try to do it within the 14 day window. I don't have any specific knowledge of how UK Apple store returns work, but.... it is good customer service and Apple has a good reputation. If you have tried to give the mouse a chance and its not working comfortably for you, tell them that. Mention the word "ergonomic".

Sometimes stores will put print more restrictive language. This allows them to refuse a refund when someone has obviously and blatantly been abusing the policy. For example, if someone merely wanted to "borrow" a system to get a project done.

 

[RedTomato]

The above posters are right. When buying from an high street store, the law says if the goods are not faulty, or not different to what you thought you were buying, then any refund is up to the goodwill of the shop.

Most shops will give refunds as it helps their sales, but this is going over and above what the law says.

Tell the Apple store it was given to you as an Xmas present, and see how that goes. Pack it up carefully, try to keep it all neat and tidy. If you'll be happy with Apple store credit, say so.