What can UK owners do about this issue regarding their statutory rights? From http://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtml - And from http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/ It is the retailer's responsibility, not the manufacturer's, so if you bought from an O2 store they are responsible. I would argue that not being able to hold a phone in a common and natural way means that it is not fit for purpose. Now, they can't replace the phone because there aren't any in stock and they all have the problem. But you may be entitled to a full refund (and contract cancellation) or a remedy (e.g. a bumper case).