That happens with me often. I have two IDs since one is from iTunes days and the other iCloud. I wish I could combine but that that is another story and will never happen. You did the thing I was going to suggest, search your order on the page and tell it to add it to your login. It’s just this way at times.
I still see my order. I originally placed the order with the trail band with a date in November. Realized I could get the watch sooner with the Alpine, I canceled and ordered again. I did the same with my wife’s phone. We had her setup for the plus but after thinking about it, I ordered the Pro Max. She would have asked why I could do certain things she could not and for the price difference I didn’t want that question for the next two years.
Point is, not sure the orders were canceled for any of the reasons where I did the same and no issues. I hope they make it right for you guys that were canceled or at least provide a good reason for it that makes sense.
