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Unable to connect to wifi for software update

steve31

steve31

macrumors 6502a
Original poster
Jul 20, 2007
943
85
Edmonton Canada
Is anyone else having trouble when going to settings/general/check for software update?
My watch says unable to check because not hooked up to wifi. Even though I am connected to wifi and can pull down info on the watch. I know that there is no update yet but this is not working for me. I've talked to Apple and am in connect with the engineering department about this. Just seeing if it's a problem others might be having.
 
steve31 said:
Is anyone else having trouble when going to settings/general/check for software update?
My watch says unable to check because not hooked up to wifi. Even though I am connected to wifi and can pull down info on the watch. I know that there is no update yet but this is not working for me. I've talked to Apple and am in connect with the engineering department about this. Just seeing if it's a problem others might be having.
Click to expand...

I can confirm that I am also seeing this issue.
 
Yep. Same thing here. I tried yesterday and got the same error you're reporting. Haven't tried today.

I would imagine if there was a release, we'd have heard about it through other means (especially as Apple had mentioned an upcoming one to address some reviewers issues).
 
Unable to connect to wifi for software update

Ok. They are calling me back in a couple of days. I will report back. I tried resetting the watch and iPhone. Tried a different iPhone. Didn't solve it. So maybe this might save someone some time. The engineers I talked with haven't herd of this problem before and seem concerned that this might become a problem when an update is released.
 
Last edited:
I wonder if the issue is that your iPhone is connected to a 5ghz-only network. I read that the watch copies whatever network your phone is connected to - if this is true, then the watch cannot connect because it uses 2.4ghz only.

Personally, I set my router to transmit both 2.4ghz and 5ghz on the same network name (SSID) so I don't have any issues.

However, if your watch is indicating that it's connected to wifi then this is not the issue.
 
On day one it worked for me, but hasn't since and I get the message as well. I'll look into the ghz as a possibility. Seems logical to me, thanks!! #
 
Unable to connect to wifi for software update

kpewpew said:
I wonder if the issue is that your iPhone is connected to a 5ghz-only network. I read that the watch copies whatever network your phone is connected to - if this is true, then the watch cannot connect because it uses 2.4ghz only.

Personally, I set my router to transmit both 2.4ghz and 5ghz on the same network name (SSID) so I don't have any issues.

However, if your watch is indicating that it's connected to wifi then this is not the issue.
Click to expand...


Not me. I transmit 2.4 and 5 also. My watch is connecting to wifi but for some reason when I try to check on a software update is says I'm not.
 
Same here. Worked on Friday. I don't think it's a ghz issue since my iPhone is connected and registered to 5ghz only.
 
kpewpew said:
I wonder if the issue is that your iPhone is connected to a 5ghz-only network. I read that the watch copies whatever network your phone is connected to - if this is true, then the watch cannot connect because it uses 2.4ghz only.

Personally, I set my router to transmit both 2.4ghz and 5ghz on the same network name (SSID) so I don't have any issues.

However, if your watch is indicating that it's connected to wifi then this is not the issue.
Click to expand...

Intersting- I only let my iPhone use the 5ghz band of my router and get the same message.
 
Same thing for me. Either on wifi or LTE, I get an error message that I'm not connected to Internet. When I am.

Server issue I guess..
 
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