Unable to process your order as it exceeds the quantity limits per customer

Discussion in 'iPhone' started by alhinai, Sep 11, 2016.

  1. alhinai macrumors newbie

    alhinai

    Joined:
    Sep 11, 2016
    Location:
    Oman
    #1
    What is the limit on number of iPhones you can preorder per person? I have preordered 2 iPhone 7 JB and black with launch day delivery on the the 16th. Yesterday I have received the below email from Apple for one of the 2 orders!

    Screen Shot 2016-09-11 at 8.54.46 PM.png
    --- Post Merged, Sep 11, 2016 ---
    Forgot to mention both iPhones are T-Mob paid in full.
     
  2. bertie343 macrumors member

    Joined:
    Dec 23, 2011
    #2
    I preordered three phones on one Apple ID (two being shipped & billed to one family member, one being shipped & billed to me) and have two preparing for shipment and one still processing but have received no such notice.
     
  3. alhinai thread starter macrumors newbie

    alhinai

    Joined:
    Sep 11, 2016
    Location:
    Oman
    #3
    You are so lucky! I have the first one the JB preparing for shipment with the black cancelled. Tried chatting with Apple rep, waited for more than an hour to get connected and finally gave up. Will try again on Monday morning to see if there is any way I can get them to reinstate my canceled order. I hoping that this is an error from Apple as I would really hate to lose that launch day delivery window spot!
     
  4. Bako-MacAddict macrumors 68000

    Bako-MacAddict

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    Location:
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  5. CanadaEh macrumors regular

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  6. foxconn Suspended

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  7. zea mays macrumors 6502

    zea mays

    Joined:
    Feb 10, 2007
    #7
    Did the black ever go "preparing for shipment"? Or was it still Processing?
     
  8. alhinai thread starter macrumors newbie

    alhinai

    Joined:
    Sep 11, 2016
    Location:
    Oman
    #8
    It was still processing!
    --- Post Merged, Sep 11, 2016 ---
    Not really! The second one in Jet Black is for my wife and the black (canceled one) for myself! Resellers will need more than 2 I believe to make a business out of it!
     
  9. zea mays macrumors 6502

    zea mays

    Joined:
    Feb 10, 2007
    #9
    Were they for the same line or different lines? What carrier? I looked and looked this year to find a purchase limit posted and the only thing I could find was in the fine print that you couldn't have more than 4 ATT Next orders per account. I found a limit posted clearly on the Singapore Apple iPhone 7 webpage, but couldn't find one anywhere else. Keep us updated.
     
  10. alhinai thread starter macrumors newbie

    alhinai

    Joined:
    Sep 11, 2016
    Location:
    Oman
    #10
    Not linked to any line account. Both were simply paid in full iphone 7 on T-Mob billed to a single credit card. During preordering and selecting the pay in full payment option did not have to enter any carrier line account.
     
  11. zea mays macrumors 6502

    zea mays

    Joined:
    Feb 10, 2007
    #11
    So strange. I hope you can get it reinstated!
     
  12. alhinai thread starter macrumors newbie

    alhinai

    Joined:
    Sep 11, 2016
    Location:
    Oman
    #12
    I certainly hope so.. from what I have read around here and in other places 2 iPhones per customer is within the standard limits that Apple follows for every new iPhone launch. I also have a series 2 Apple Watch on preorder. Apple systems might have mistaken this for a third iPhone preorder. I guess I will find out by Monday morning.
     
  13. phpmaven macrumors 68040

    phpmaven

    Joined:
    Jun 12, 2009
    Location:
    San Clemente, CA USA
    #13
    This happens to a few people every launch.
     
  14. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #14
    Chatting with the rep will not get your order reinstated. They do not h e that ability.
     

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