I still cannot believe what just happened! But I want to caution you guys that not all Apple employees are honest / trained and they can royally screw up. Here's what happened to me: September 21, 2014: I preorder Verizon iPhone 64GB through Verizon store September 30, 2014: My phone is shipped October 3rd, 2014: I port my number and start service with Verizon October 18th, 2014: I notice scratches on the lower portion of the phone (vain I know), so I schedule an appointment to swap the phone at Apple retail store. Employee acknowledges scratches and gives me a different phone. I thought it was new, but I didn't see him open the box. And that's my mistake Today: I noticed a small bright pixel so I scheduled a service appointment. Left the phone at Apple, they refuse to service it claiming a third party screen. Here is where I got screwed: The serial number showed that someone bought the phone October 2nd, 2014 from the retail store (and I got it October 18th, so I assume they returned it after breaking / replacing the screen through a third party to get their money back). The employee that swapped my phone didn't put a service record in my account October 18th, so there is nothing on Apple systems to prove that someone owner the phone before me. Anyway, this will probably my last iPhone. It is still very usable and the defect is minor, so I will hold on to it until my contract is over, but I'm just baffled how wrong this is. The only place where there's confirmation that my service was swapped is Verizon, saying that my number was moved from one old serial number to another. If you end up having to replace your phone, please make sure you do the following: 1. INSIST on a new device. And tell them to bring the device from the back and open it in front of you. If they already brought it open, request that they run a serial number check on it to be sure. It's your right. 2. Request an email transaction of the swap, DON'T LEAVE THE STORE BEFORE GETTING IT. It takes years to build loyalty, but one mistake can wreck it all. Update 9/7: Verizon CONFIRMS my story! I am not going crazy! I called an a wonderful customer service lady dug in the archives of their systems, she kept copying and pasting Ids until she found it. According to their records an Apple store (partner) switched my service from the old phone to the new phone on October 18th a bit after 4 PM, which proves that I did show up for my appointment on 3:50 and the change was done by Apple. I am seriously considering a fraud complaint against apple with the FTC.