#Unbelievable! Think twice before swapping your iPhone

[Apple OC]

Moral of the story ... always make sure you are checked in at the Genius Bar

 

[Tiger8]

Moral of the story ... always make sure you are checked in at the Genius Bar

I was checked in by the front, and was asked to wait until the clueless guy came and looked at the problem, but simply checking in doesn't store anything in their systems; your ultimate proof is the service record itself, and that's what I'm missing.

The moral of the story is, if your phone is swapped, NEVER leave the store until you get the receipt of the transaction (which means you should put your email password and wait for it to download).

 

[PortableLover]

Email tim cook? I believe this is his email..

tcook@apple.com

If that doesn;'t, send him a tweet.

 

[Merkie]

So what happened when you went to the Apple Store to explain all of this? They just say "no way, goodbye sir"?

 

[Tiger8]

So what happened when you went to the Apple Store to explain all of this? They just say "no way, goodbye sir"?

Honest to God, yes! It annoyed me that my story was received with a 'no way' than the fact that they didn't replace the screen. He even suggested a third party store on 27th and 6th for 'third party' repairs.

 

[Merkie]

So let me summarize this:
- You have a phone with a different serial number than the serial number that's on your box or on the receipt
- You have zero evidence that an Apple Store employee replaced your phone in the store

Is that correct?

 

[Pez555]

Plot twist....the genius swapped his phone with yours.

 

[Tiger8]

So let me summarize this:
- You have a phone with a different serial number than the serial number that's on your box or on the receipt
- You have zero evidence that an Apple Store employee replaced your phone in the store

Is that correct?

- Correct
- Apple claims zero evidence, I have the email appointment for the genuis bar on October 18th, plus Verizon confirmed that my service was switched from one serial number to another through Apple partner portal (i.e. Apple did it)

Plot twist....the genius swapped his phone with yours.

You laugh, I'm giving him benefit of the doubt but wouldn't be surprised if indeed there is foil play here. Not necessarily his phone, but maybe he 'hooked a friend up'? The serial number confirms phone bought on Oct 2nd from a retail store, and I got it October 18th.