Just wanted to share my experience with ATT and acquiring an unlimited data plan. I know there are some work-arounds but I'm just here sharing what worked for me in this particular situation. In the last 3 months 2 lines have been switched into new unlimited iPhone data plans with the official 'blessing' of our ATT rep... (one was a line that had been used overseas for about 6 months and returned to switch from a Bberry to a global unlocked phone and the other was US based on Bberry and added unlimited iPhone data this weekend).
FIRST - The facts:
This probably won't work for everyone, so I'm going to describe a bit about our plan and situation so that if you have something similar you might be able to try and activate through the same means.
1. These phone lines are tied to an ATT enterprise account (when we call 611 or go in for service we are handled by business care reps)
2. Our total account bill covers 5+ years of history, constantly paid on-time and no early cancellations or excessive # of replacement phones on the account (we are very good customers to them).
3. Given the amount of international travel and use many of these lines undergo we routinely run bills as high as $600-$1000 on some months (we generate good revenue for ATT).
4. Both of these lines added unlimited iPhone plans (one in May one in June) but had EXISTING unlimited data plans for blackberry for 1+ year each.
This being said, one user recently acquired a new iPhone 4 and wanted to replace the Bberry that had been used on his line. For the second time now, we were able to call into ATT customer service and after talking to the first-line rep for about 10 mins I asked to be escalated to a supervisor. Once on the line to the supervisor I explained that it was a simple device switch and given our account history and continued (substantial) monthly use, would he be willing to transition to the iPhone unlimited instead of Bberry unlimited. After a 1 min short hold (and no hemming or hawing) he had it done and now we have 4 unlimited data plans for iphone (2 have previously been on unlimited since iPhone 2G and 3G days).
I've attached a screenshot of my wireless account and if you look at the 2 highlighted footnotes you can see the most recent switch.
Sooo I made this post in the hopes that if there are others out there currently running an unlimited blackberry plan or who have significant monthly usage (particularly in ATT business setups) that it is possible to transition towards an unlimited iPhone plan still... sorry if people have shown this route to work before I just wanted to offer my experience in the hope that it helps others seeking out unlimited data...
Account Screenshot
FIRST - The facts:
This probably won't work for everyone, so I'm going to describe a bit about our plan and situation so that if you have something similar you might be able to try and activate through the same means.
1. These phone lines are tied to an ATT enterprise account (when we call 611 or go in for service we are handled by business care reps)
2. Our total account bill covers 5+ years of history, constantly paid on-time and no early cancellations or excessive # of replacement phones on the account (we are very good customers to them).
3. Given the amount of international travel and use many of these lines undergo we routinely run bills as high as $600-$1000 on some months (we generate good revenue for ATT).
4. Both of these lines added unlimited iPhone plans (one in May one in June) but had EXISTING unlimited data plans for blackberry for 1+ year each.
This being said, one user recently acquired a new iPhone 4 and wanted to replace the Bberry that had been used on his line. For the second time now, we were able to call into ATT customer service and after talking to the first-line rep for about 10 mins I asked to be escalated to a supervisor. Once on the line to the supervisor I explained that it was a simple device switch and given our account history and continued (substantial) monthly use, would he be willing to transition to the iPhone unlimited instead of Bberry unlimited. After a 1 min short hold (and no hemming or hawing) he had it done and now we have 4 unlimited data plans for iphone (2 have previously been on unlimited since iPhone 2G and 3G days).
I've attached a screenshot of my wireless account and if you look at the 2 highlighted footnotes you can see the most recent switch.
Sooo I made this post in the hopes that if there are others out there currently running an unlimited blackberry plan or who have significant monthly usage (particularly in ATT business setups) that it is possible to transition towards an unlimited iPhone plan still... sorry if people have shown this route to work before I just wanted to offer my experience in the hope that it helps others seeking out unlimited data...
Account Screenshot
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