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Unlimited Plan turned off?

TheAppleGeek

TheAppleGeek

macrumors 6502a
Original poster
Apr 18, 2010
752
43
St. Louis
I have been a customer of AT&T since December of 2007, and since then, have kept the Unlimited Data and Messaging Plan. Then, with the fiasco of my iPhone- 3G-to-PAYG-back-to-iPhone-4, it seems to disappear with every change of phone.

Can I call AT&T and get this worked out? The 2GB of data per month is about to be used up with my iPhone.
 
When I switched to a PAYG phone in May, I was able to re-add the package. But, when I switched to iPhone 4, it disappeared again. I'm just wondering if I could now.
 
If you officially taken unlimited data off from your account when you switched to PAYG phone, probably you are out of luck. If you can convince CS that unlimited went missing by accident, there maybe a chance.

I recommend using unlocked damn "feature" phone for transition periods. I had no problem with bridging both Nexus One and MotoRokr during between 3GS and 4G.

TheAppleGeek said:
When I switched to a PAYG phone in May, I was able to re-add the package. But, when I switched to iPhone 4, it disappeared again. I'm just wondering if I could now.
Click to expand...

So you actually removed unlimited data from your account in May? (while confirming you could re-add then) If that's the case, it's unlikely you can get unlimited data back. :(
 
I've had the 1400 voice minutes and unlimited Data and Text for 3 years. Today I was preparing to pay my bill and noticed AT$T Changed my plan without letting me know to 200 minutes voice, 250 mb data and no text messaging.

I went into the local store and found a 3 year old at the counter who had to call the 4 year old manager. She tells me it was a mistake and would change my plan back to what I've had for the last 3 years.

Wanna bet tomorrow it's not been done?
Wanna bet I will have to go back to the Store again and talk with a different manager?

AT$T really does need to simply fire themselves and make the Stores all self serve with kiosks.

.
 
TheAppleGeek said:
Hm. I guess I'll be spending a few minutes on the phone with AT&T, then.

Thanks for all the replies. :)
Click to expand...

be nice and calm about it, (TRUST ME), and depending on the rep u get, u should b able 2 get it switched back, i goofed up and accidentally signed up my wife's iphone4 as 2g :eek::eek::eek::eek: and she called att and got it switched back
 
gilbo said:
my wife plan was switched back within 15 minutes, after she called
Click to expand...

It's likely that your wife isn't the type to refer to AT&T as AT$T. ;)
OP, if you're eligible for the unlimited plan it should be easy to get it back.
 
It's kind of annoying when customers call in with this problem; but right now there is a work-around in the system that will pretty much easily allow CSRs to re-add the unlimited data plan if it was removed.

The system won't allow us to back date the change though so be aware of the pro-ration involved when making changes to your account mid-cycle.

Also, the system might not be so kind in the future... So if your unlimited iPhone data plan was removed, i'd call asap to have a CSR add it back.
 
I just gave AT&T a call, and the lady I talked to automatically told me, "I'm sorry sir, but there is no way to re-add the package once it was deleted."

Try again?
 
this happen to me as i used a loaner phone after selling my 3G ...waiting for the iphone4 launch. i called that day i got the 4, and they went and changed my plan back to UL. dont know if they still are doing it.
 
TheAppleGeek said:
I just gave AT&T a call, and the lady I talked to automatically told me, "I'm sorry sir, but there is no way to re-add the package once it was deleted."

Try again?
Click to expand...

Yup, don't be rude either if you want help...

And make sure you're giving a good reason why the unlimited data plan should be added back.
 
I had 5 iPhones all with unlimited, I ordered 3 iPhone 4's and ended up buying two because Apple cancelled my orders on two of them for some reason. Whell, at the store the Apple guy gave me his iPhone with the AT&T upgrade / checkout stuff as all the stores use... sure enough it asks you what data plan you want to select and the unlimited is still an option for $30, it also lists the others.
 
Well, like the first time, they said it was unavailable.

If only the people at Walmart never took my Unlimited plan off...
 
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