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chrfr said:
In general, Apple properly identifies the lock status, and the replacement generally is set the way your original was, so if your original phone was unlocked, the replacement will be too.
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That should've been the case, but obviously it's not here.
 
dave006 said:
Apple employees and Carrier reps suffer from the same issues, they may have a clue about activation or they might not have a clue and just make up some answer. AT&T did not lock you iPhone. What does your receipt show? The error was made by the person that processed the sale. Why not do a simple return and repurchase it? This will allow them to correctly indicate the device's status in the Apple system.

Note: The iPhone is unique in the way unlocking / locking / status is managed: Apple controls the entire process and the carriers have to follow the process defined by Apple.

Dave
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The phone I have now is a replacement. So u think it's Apple that screwed up because they swear it was ATT. Fing idiots. It is contract free purchased and full price. Customer relations said I could be getting a call from the executive team... It may be escalated.
 
chrfr said:
In general, Apple properly identifies the lock status, and the replacement generally is set the way your original was, so if your original phone was unlocked, the replacement will be too.
Click to expand...
That's the thing. I don't know if they screwed up the original phone to begin with and they were piggy backing off that. Or the first one that was returned was unlocked and the replacement they gave me was locked. I'm gonna get to the bottom of this. Someone is Fing lying to me and I'll find out.
 
terraphantm said:
There's no time limit. As soon as the carrier sends you the email saying the phone is unlocked, that's how the phone is noted in Apple's server. The next time you request an activation ticket (whether it's due to inserting a new SIM or restoring the phone), Apple will deliver a "wildcard ticket" (which is an unlocked activation ticket)
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YMMV. I unlocked my 6 through T-Mobile prior to selling it. It took about 24 hours to receive the email and after receiving the email, the iPhone still wasn't unlocked until about 4 hours later.
 
I need to figure out what happened to my phone. Is it Apple who gave me the wrong phone or is it Att who locked my phone.
 
Appl3FTW said:
I need to figure out what happened to my phone. Is it Apple who gave me the wrong phone or is it Att who locked my phone.
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Most likely Apple messed up your replacement. They gave you a locked replacement. Take it back to the store and have them give you an unlocked replacement like the first one.
 
Coleman2010 said:
Most likely Apple messed up your replacement. They gave you a locked replacement. Take it back to the store and have them give you an unlocked replacement like the first one.
Click to expand...
They don't have any in stock and my 14 days ends Friday.
 
Here we go
 

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