Update killed my Touch ID

Discussion in 'iOS 7' started by J Michael T, Mar 10, 2014.

  1. luckydcxx macrumors 65816

    luckydcxx

    Joined:
    Jun 13, 2013
    #2
    mine actually seems improved. maybe you need to re-setup your prints.
     
  2. lip3281 macrumors newbie

    Joined:
    Jun 26, 2013
    #3
    I would recommend this. Mine works completely fine.
     
  3. J Michael T thread starter macrumors member

    Joined:
    Sep 8, 2010
    #4
    Thanks. So far resetting my prints and restarting my phone has not worked. I barely was able to reset one print. It worked perfectly before the update. Grrr
     
  4. lip3281 macrumors newbie

    Joined:
    Jun 26, 2013
    #5

    What do you mean it barely was able to reset the print? It wasn't reading your finger to even store the print?

    Maybe try resetting the entire phone and try backing it up?

    Or a hard reset?
     
  5. J Michael T thread starter macrumors member

    Joined:
    Sep 8, 2010
    #6
    So basically my Touch ID went from flawless to detecting my finger one out of every 20 or 30 touches.
     
  6. lip3281 macrumors newbie

    Joined:
    Jun 26, 2013
    #7
    That's awful man. Sorry I'm not much help, hope it gets fixed though. Did you try reinstalling 7.01 or hard resetting it?
     
  7. Xiph0s macrumors regular

    Joined:
    Jun 15, 2008
    Location:
    New York, NY
  8. forza69 macrumors 6502a

    forza69

    Joined:
    Jan 30, 2010
    Location:
    San Diego, CA
    #9
    Try reinstalling the OS. Something obviously went wrong if it used to work and now it doesn't. Mine works even better than before tbh.
     
  9. Puponautas macrumors newbie

    Joined:
    Mar 10, 2014
    #10
    I get opposite feeling about Touch ID, now it works 95% of the time and much faster.
     
  10. Henry Mac macrumors newbie

    Henry Mac

    Joined:
    Oct 14, 2009
    Location:
    Netherlands
  11. rogertoh16 macrumors newbie

    Joined:
    Nov 24, 2013
    #12
    Touch ID not working after upgrade

    Just update my iphone to 7.1 and immediately the sensor stop working. Anyone encounter the problem? Help.
     
  12. SCOLANATOR macrumors 6502a

    SCOLANATOR

    Joined:
    Jul 3, 2013
    Location:
    UK
    #13
    Just updated my 5S to 7.1 and TouchID works perfectly as before.
     
  13. J Michael T thread starter macrumors member

    Joined:
    Sep 8, 2010
    #14
    Some hints

    Seems to be happening to alot of users. I'm out of town so I can't do a full restore right now. But here are some findings: works fine if I allow the phone to auto-lock; never works if I lock the phone manually then I try to unlock using the Touch ID sensor.
     
  14. rogertoh16 macrumors newbie

    Joined:
    Nov 24, 2013
    #15
    Did a DFU restore, reset without restoring data, still the same. But I notice that if did a reboot of the iphone and immedialty use finger sensor, it will work a little for a while.

    ----------

    Did they tell you anything?

    ----------

    Did a few time, even Mac & windows PC still the same.
     
  15. jdmass macrumors member

    Joined:
    Oct 17, 2008
    #16
    Actually, for me, the update greatly improved Touch ID - it's now back to working the way it did when I first got my 5s. I tried it repeatedly last night with different finger and didn't get a single failure.
     
  16. SCOLANATOR macrumors 6502a

    SCOLANATOR

    Joined:
    Jul 3, 2013
    Location:
    UK
    #17
    Just made sure and tested with all my saved fingerprints both from manual lock and auto lock. Works perfect and quickly. Sorry you guys are having problems but I assure you my 5S is working solidly. (Using four prints btw).
     
  17. Henry Mac macrumors newbie

    Henry Mac

    Joined:
    Oct 14, 2009
    Location:
    Netherlands
    #18
    Multiple reports

    Apple Senior just escalated the case. Told me they have multiple reports in. :mad:
     
  18. BSben macrumors 6502a

    Joined:
    May 16, 2012
    Location:
    UK
    #19
    Worked fine after the update, now a few hours later a failure rate of 100% :mad:
     
  19. J Michael T thread starter macrumors member

    Joined:
    Sep 8, 2010
    #20
    Cup half full

    Well, at least the animation that shows me it's not working looks great!

    :rolleyes:
     
  20. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #21
    It's unfortunate some people are experiencing this. I am not one of them, Touch ID works flawlessly for me, but, as always when it comes to software, bugs exist and effect certain individuals.

    All I can say is that hopefully all of you experiencing this are reporting it to Apple (either on the phone, or through online feedback). Hopefully for you all, we'll see a 7.1.1 update in the near future to address this issue.
     
  21. HenryDJP macrumors 603

    Joined:
    Nov 25, 2012
    Location:
    United States
    #22
    The majority from what I seen are having an improved experience with Touch I.D. after the iOS 7.1 update. For the folks with issues it's probably best just to do a system restore. Things happen.
     
  22. dojoman macrumors 65816

    Joined:
    Apr 8, 2010
    #23
    7.1 update improved mine a lot. I used to have problem with sweaty fingers but now it works fine.
     
  23. rogertoh16 macrumors newbie

    Joined:
    Nov 24, 2013
    #24
    Went to apple support and they did a few restore and still couldn't get it work. Which after they willing to change the set for me.
     
  24. J Michael T thread starter macrumors member

    Joined:
    Sep 8, 2010
    #25
    Not what I want

    I hope I don't end up doing that. I'm getting ready to go out of town and I have Friday to do a restore and see if that corrects the problem. Ugh.
     

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