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The date on that looks to be from 2006/2007, so it's possible things have changed.

However, no one should be surprised that big companies sort out their customers on terms of attractiveness.

They already do with having a business department and a regular CS department for all other customers. I tend to find the reps in the business department much more pleasant to talk with.
 
Is that possible? Could I just add a line...then cancel my current phone and pay the ETF?

Do they allow that?



mhmm yup there another thread that explains it, in fact you posted in it 2 hours ago...


Today, 10:02 AM
Replies: 32 Adding a line to upgrade

Views: 186 Posted By thehopscotch
Or call and check what your termination fee is...

Or call and check what your termination fee is right now. Unfortunately my upgrade date changed from 6/7/10 to 9/7/10, but I want to get mine when they are released. My current contract termination...
 
What happened to retention call centers? Most will do anything and everything to keep you as a customer (especially multiple people)! Apparently AT&T just doesn't care.

Did you cancel? If not, then the retention policy worked PERFECTLY! You stay, they give nothing up.
 
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