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Carrier Upgrade Program - T-Mobile

B

bizack

macrumors 6502a
Original poster
Apr 21, 2009
611
399
I bought my 6s Plus using the iPhone Upgrade Program with T-Mobile as my carrier. Was going through a mock iPhone purchase process to see how upgrading to a new phone would work. I see it says T-Mobile is in-store only for new purchases. Anyone know if this is for upgrades as well? i.e. how does one purchase an iPhone 7 using the upgrade program on T-Mobile (it seems like you can't pre-order online... was thinking you might have to choose another carrier and then 'change your mind' in-store). Thanks!
 
Last edited:
djransom said:
Believe everyone had to call T-Mo last year to upgrade. Would be easier to do it online though.
Click to expand...

Hmmm. I mean that I used the iPhone Upgrade Program to purchase my 6s Plus last year. I'd like to use the iPhone Upgrade Program to upgrade to the iPhone 7. I'm on T-Mobile. When trying to purchase an iPhone this way, it says T-Mobile Upgrades are in-store (in the Apple Store) only. So how does one pre-order an iPhone 7 through the Apple Upgrade Program online?
 
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djransom said:
Believe everyone had to call T-Mo last year to upgrade. Would be easier to do it online though.
Click to expand...

First time TMobile customer this year and I really hope this isn't the case. I always go through the AppleStore app as it is the best way to get through fastest and easiest I have found.

I am hoping that can still be used but doesn't sound good based on history I have read here.
 
bizack said:
Hmmm. I mean that used the Apple Upgrade Program to purchase my 6s Plus last year. I'd like to use the Apple Upgrade Program to upgrade to the iPhone 7. I'm on T-Mobile. When trying to purchase an iPhone this way, it says T-Mobile Upgrades are in-store (in the Apple Store) only. So how does one pre-order an iPhone 7 through the Apple Upgrade Program online?
Click to expand...

I came to the forums to ask this question too. Also on Tmobile and looking to use the Upgrade Program for the first time.

@bizack, how did you sign up last year?

It's sad that signups are not available online, I cant handle the stress of going in store on release day not knowing if i can get one or not! Perhaps there may be an option to reserve online? Dont think you can choose a different carrier as you have to enter your account details and such
 
Cnasty said:
First time TMobile customer this year and I really hope this isn't the case. I always go through the AppleStore app as it is the best way to get through fastest and easiest I have found.

I am hoping that can still be used but doesn't sound good based on history I have read here.
Click to expand...
If you're going through the apple upgrade program you'll be able to reserve the phone when pre orders come out on apple.com on Friday. Only reason you would have to go through T Mobile is if your planning on buying the phone through T mobile themselves.
 
Carlos22Dayday said:
If you're going through the apple upgrade program you'll be able to reserve the phone when pre orders come out on apple.com on Friday. Only reason you would have to go through T Mobile is if your planning on buying the phone through T mobile themselves.
Click to expand...

I would be using TMobile's jump on demand program so that would be directly through TMobile I assume as going through the apple store app will not connect to TMobile like it has done in the past for me on ATT but looking for others who have done the pre-order process as a TMobile customer.

Not talking about the apple program at all.
 
I am in the same boat. I can't imagine why T-Mobile is the only carrier requiring us to have to go to the store in person. If they upgrades work that way, it means a pain every year.
 
Bizzle79 said:
I came to the forums to ask this question too. Also on Tmobile and looking to use the Upgrade Program for the first time.

@bizack, how did you sign up last year?

It's sad that signups are not available online, I cant handle the stress of going in store on release day not knowing if i can get one or not! Perhaps there may be an option to reserve online? Dont think you can choose a different carrier as you have to enter your account details and such
Click to expand...

Since last year was when it was first introduced, all the carriers were the same - you ordered online and chose the upgrade program in-store (there was no online enrollment).
 
1080p said:
I use Jump On Demand though T-Mobile. I can only upgrade through the phone or store.
Click to expand...

So you do you have to call in the middle of the night and do this every year or do you go in the next day and pre-order or just wait to call?

Thanks for the feedback.
 
Cnasty said:
Good to know, thanks!
Click to expand...

I just chatted with Apple. If you

a) Enrolled in the iPhone Upgrade Program
b) Are on T-Mobile

You will

a) Not be able to upgrade online or over the phone
b) You will have to wait until phones are in-store to upgrade on T-Mobile

That's just retarded. Going to choose ATT and then change carriers on pickup.
 
[doublepost=1473277527][/doublepost]
bizack said:
I just chatted with Apple. If you

a) Enrolled in the iPhone Upgrade Program
b) Are on T-Mobile

You will

a) Not be able to upgrade online or over the phone
b) You will have to wait until phones are in-store to upgrade on T-Mobile

That's just retarded. Going to choose ATT and then change carriers on pickup.
Click to expand...

You answered my questions. Ok. So I'm honestly probably going to stay with VZW now lol.
 
bizack said:
I just chatted with Apple. If you

a) Enrolled in the iPhone Upgrade Program
b) Are on T-Mobile

You will

a) Not be able to upgrade online or over the phone
b) You will have to wait until phones are in-store to upgrade on T-Mobile

That's just retarded. Going to choose ATT and then change carriers on pickup.
Click to expand...

That doesn't make any sense at all for the TMobile details. I hope they are wrong!
 
Cnasty said:
I would be using TMobile's jump on demand program so that would be directly through TMobile I assume as going through the apple store app will not connect to TMobile like it has done in the past for me on ATT but looking for others who have done the pre-order process as a TMobile customer.

Not talking about the apple program at all.
Click to expand...
Oh okay, in that case you would have to go through T Mobile over the phone or in store. Apple only lets you pre order through T mobile if you are buying the phone full price.
 
lordofthereef said:
You're wanting to upgrade through Apple directly? You don't need to contact T-Mobile for that.
Click to expand...

Right, right. I think someone else was mentioning contacting T-Mobile - not me. I was speaking about upgrading my iPhone 6s Plus, which I purchased using the iPhone Upgrade Program. Apparently you can't upgrade/pre-order to an iPhone 7 online if you're on T-Mobile.
 
bizack said:
Right, right. I think someone else was mentioning contacting T-Mobile - not me. I was speaking about upgrading my iPhone 6s Plus, which I purchased using the iPhone Upgrade Program. Apparently you can't upgrade/pre-order to an iPhone 7 online if you're on T-Mobile.
Click to expand...
Never tried online. Do they make you input all of your credentials? I'd be just as happy with any other model tbh. Don't even see why Apple needs or wants this info. Everything they send through said program is unlocked anyway.

Not that me asking questions likely helps. Just curious though.
 
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