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upgrade swap gone wrong?
- Thread starter iphonenub
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I talked to the AT&T rep about it and while she put my new iPhone's imei and sim number on my line it still doesn't work. And now it seems as though I have to get another microsim since the one that came with the 4s is now activated. -_-
I'm trying to do the Upgrade Swap as well - ordered 4S on one line and trying to activate it on another without impacting service on the other line.
Called AT&T this morning to try and get this done. They moved the IMEI and ICCID (SIM #) of the brand new 4S to the line I wish to use it on (not the line it was ordered on). Plugged into iTunes to activate and it is showing the line it was ordered on - scared me away from activating.
After several calls and chats with AT&T Tech Support they assured me that the SIM card that came with the 4S was associated with the line I want to use it on (I confirmed this by placing it in my iPhone 4 and it worked - the old SIM that was in the 4 is now dead)
Decided to try and activate with iTunes, even though it is showing the wrong line. I was assured that it would activate on the one I want it to. After several failed attempts, I finally go to a message:
The SIM card in your iPhone does not match the SIM card associated with your account.
I give up trying to do this from here. Going to AT&T store soon to try and sort.
Good luck to all!
Called AT&T this morning to try and get this done. They moved the IMEI and ICCID (SIM #) of the brand new 4S to the line I wish to use it on (not the line it was ordered on). Plugged into iTunes to activate and it is showing the line it was ordered on - scared me away from activating.
After several calls and chats with AT&T Tech Support they assured me that the SIM card that came with the 4S was associated with the line I want to use it on (I confirmed this by placing it in my iPhone 4 and it worked - the old SIM that was in the 4 is now dead)
Decided to try and activate with iTunes, even though it is showing the wrong line. I was assured that it would activate on the one I want it to. After several failed attempts, I finally go to a message:
The SIM card in your iPhone does not match the SIM card associated with your account.
I give up trying to do this from here. Going to AT&T store soon to try and sort.
Good luck to all!
Ah so that's definitely a DO NOT PROCEED then! I missed that earlier. What a bummer!
Perfect experience here
So, I just called 611... got a friendly rep, she moved the new phone to my number, and my old phone quit working about 3 minutes later.
I activated the new phone, and it was running about 5 mintues later (after restoring my settings from icloud).
She did not recommend moving sims around or any of that. She also said it would have no effect on my wife's phone.
So, I just called 611... got a friendly rep, she moved the new phone to my number, and my old phone quit working about 3 minutes later.
I activated the new phone, and it was running about 5 mintues later (after restoring my settings from icloud).
She did not recommend moving sims around or any of that. She also said it would have no effect on my wife's phone.
Well I'm si glad someone didn't get stuck in limbo like the us here!
Curious, was your new 4S powered ON before you called AT&T for the line# transfer?
Ugh tried to do upgrade swap over the phone this morning. Rep insisted I had to go to store to get new SIM to do this which was a 60 mile drive for me. Got the new SIM at store but Rep was unable to activate and he called Apple who told him I had to go back home and activate on iTunes. Now iTunes tells me I need the original SIM which the store didn't give me back. I called Apple and the rep then hooked me up with an AT&T rep who took my IMEI and SIM numbers but still couldn't get it to manually activate. I was advised that it would probably just start working in a few hours "for sure".
The same thing happened to me. I called and the AT&T rep told me that he had switched over my number into the new iPhone 4S I wanted to swap. When I turned on the phone and/or plugged it into iTunes it asks me to confirm the phone number and the number is the original one that I do NOT want.
I went to an AT&T where they told me there is nothing they can do right now and I just have to wait. The SIM card on my old phone is now disabled so i have no phone
I went to an AT&T where they told me there is nothing they can do right now and I just have to wait. The SIM card on my old phone is now disabled so i have no phone
I don't understand why there's such an issue here with these swaps. ATT is messing up big time with this IMO. And why would they tell you not to mess and exchange sims? I mean, isn't that the whole purpose of them? There weren't real issues way back when the RAZRs came out. It should be as easy as: (For swapping iP4 to iP4S with GF, BF, Wife, Hubby, Kid, Whatever)
1. Turn on iP4S and activate the SIM that's enclosed. (Now your subsidized phone is active)
2. Take the SIM out of the iP4S (belonging to your GF, BF, Wife, Hubby, Kid, Whatever) and exchange it with the sim from your iP4.
3. iP4S now should connect to network under your credentials from iP4
4. GF, BF, Wife, Hubby, Kid, Whatever - Which was activated to that new sim should be working now in your old iP4.
WTH?! I don't get it... If you can't exchange SIMs etc then there's no use / reason to even make them removable!
1. Turn on iP4S and activate the SIM that's enclosed. (Now your subsidized phone is active)
2. Take the SIM out of the iP4S (belonging to your GF, BF, Wife, Hubby, Kid, Whatever) and exchange it with the sim from your iP4.
3. iP4S now should connect to network under your credentials from iP4
4. GF, BF, Wife, Hubby, Kid, Whatever - Which was activated to that new sim should be working now in your old iP4.
WTH?! I don't get it... If you can't exchange SIMs etc then there's no use / reason to even make them removable!
Well I'm si glad someone didn't get stuck in limbo like the us here!
Curious, was your new 4S powered ON before you called AT&T for the line# transfer?
Yes. I plugged it in and it came on, but I didn't do anything else.
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That makes perfect sense, but has anyone tried that to confirm that it works? My wife wasn't home, so calling ATT was the only way to avoid bricking her phone.
The issue with this is that some of our CURRENT phones don't use a MicroSIM. In my case for example, I currently have a 3GS and used another line's upgrade so I can't just throw my regular sim card in there.
Thanks
some people have older phones and/or using a dummy line to get the subsidized phone..that doesn't have a micro sim
Have two phones with another account numbers, which AT&T phone rep told me they have correctly moved over after giving them the IMEI and SIM number.
I wasn't getting the "The SIM car in your iPhone does not match the SIM card associated with your account" before, but now I am getting it on both lines.
Still unable to activate.
This is frustrating. Both old and new phones are down.
I wasn't getting the "The SIM car in your iPhone does not match the SIM card associated with your account" before, but now I am getting it on both lines.
Still unable to activate.
This is frustrating. Both old and new phones are down.
My wife is on her way home with her 3GS. I will attempt this (Kinda scared now with all these posts so I'm hoping that all the posts are with older 3GS phones trying to migrate/upgrade and or using dummy phones not with the situation I listed above)....
Cross fingers?
Cross fingers?
Line add- somewhat similar issue
I added a line so I could get the 4S. When I got the phone today I figured Id be slick and swap the SIM cards before activating. Once I finally got in, it displayed then whats technically the main number on my account. I just ignored it and kept going. It finally popped up and said I didnt have the right SIM to activate. So I swapped SIMs and went through the whole process again. This time it still displayed the main number and not the new one. Once activated I swapped SIMs again.
Everything is working ok now, but my account is bumbled a little bit because it has two 4S's on my account when there is only one. So when I try to downgrade my data plan (compensating for added line) it wont let me because it tries to put a 4S plan when its only a 4. Seems minor so I'll wait till AT&T isnt so clogged up before I call them and have them fix it.
I added a line so I could get the 4S. When I got the phone today I figured Id be slick and swap the SIM cards before activating. Once I finally got in, it displayed then whats technically the main number on my account. I just ignored it and kept going. It finally popped up and said I didnt have the right SIM to activate. So I swapped SIMs and went through the whole process again. This time it still displayed the main number and not the new one. Once activated I swapped SIMs again.
Everything is working ok now, but my account is bumbled a little bit because it has two 4S's on my account when there is only one. So when I try to downgrade my data plan (compensating for added line) it wont let me because it tries to put a 4S plan when its only a 4. Seems minor so I'll wait till AT&T isnt so clogged up before I call them and have them fix it.
Didnt qualify for the iPhone 4S - even though I bought my iPhone 4 on launch day. Ok...that sucks. But WAS able to upgrade my non data plan home line (that has a old Moto Rokr phone). Got I the 4S on that because before I ordered the 4S, the ATT rep said, "When you get the 4S in the mail....Just swap out the SIM from your older iPhone 4". No problem, so I went through with getting the 4S this way.
Now Im reading this crap about deactivating a line etc. Sheesh.
Isnt there a tutorial or someone that has done this "SIM swap" without deactivating an old ph number/SIM?
We CANT be the only few people that have tried to tried to buy the 4GS on another (non data plan - smart phone) line so we could qualify for the 4GS.
This is also the first time....1) I didnt qualify for an automatic upgrade - WTF is 18 month upgrade anyway). and 2) NEVER had to literally enter the sim# while activating. I believe ATT knows people were going to do this (swap SIM to qualify for the new phone) and are just F$#ing with people.
Now Im reading this crap about deactivating a line etc. Sheesh.
Isnt there a tutorial or someone that has done this "SIM swap" without deactivating an old ph number/SIM?
We CANT be the only few people that have tried to tried to buy the 4GS on another (non data plan - smart phone) line so we could qualify for the 4GS.
This is also the first time....1) I didnt qualify for an automatic upgrade - WTF is 18 month upgrade anyway). and 2) NEVER had to literally enter the sim# while activating. I believe ATT knows people were going to do this (swap SIM to qualify for the new phone) and are just F$#ing with people.
This is exactly what I did and it worked perfectly for me. Aside from waiting 4 hours to get the iP4S activated of course.