UPS Delivery Change Request (Hold For Pickup)

Discussion in 'Apple Watch' started by Jtt13, Apr 23, 2015.

  1. Jtt13 macrumors newbie

    Joined:
    Apr 20, 2015
    #1
    Did anybody else put In a delivery change request online to hold for pickup at the UPS CC? I did on Tuesday, and I just got a shipment notification but here's what the tracking info says - that the delivery change is still pending. (Attached). Anybody else?
     

    Attached Files:

  2. ap105 macrumors regular

    Joined:
    Mar 17, 2011
    #2
    Yes, i just did an hour ago. tracking page was like yours but after it left the Louisville facility it changed to green and says pickup is still in process.
     
  3. Jtt13 thread starter macrumors newbie

    Joined:
    Apr 20, 2015
    #3
    Bumping this too see if anybody else is experiencing the same thing.
     
  4. HuggyLowDown macrumors regular

    HuggyLowDown

    Joined:
    Feb 14, 2010
    Location:
    Northern Virginia
    #4
    I literally just got off the phone with UPS and held my package for pickup. Mine looks exactly the same.

    I did the same thing for my 6 Plus on launch day and it stayed yellow/pending. I just went and picked it up, it was there and I was happy. Expect it to be available for pick up tomorrow morning.
     

    Attached Files:

  5. SayenCroWolf macrumors member

    Joined:
    Apr 20, 2015
    Location:
    Cleveland
    #5
    I work for UPS. The origin scan is just after Apple submits their tracking numbers to us. You submitted your request to change the delivery 23 minutes after. Next up should be an origin scan - UPS actually picking up the package.

    As of now, it's not even in our hands yet to move it.
     
  6. djuzi macrumors member

    Joined:
    Sep 22, 2013
    #6
    Click on Live Chat in the bottom left corner. The next page sometimes shows extra information not on the main tracking page. Like mine showed an Arrival Scan in Louisville when the main tracking page only showed Order Processed: Ready for UPS. Give it a try.

    My main tracking page jumped straight to departure scan.
     
  7. sterl320 macrumors 6502

    Joined:
    Apr 3, 2015
    #7
    I have a question for you. So If I were to request the hold for pick up option, does it stay at the hub where its being delivered? for instance my watch is on its way from Kentucky to a hub here in Orlando. Would I go there to pick it up?
     
  8. SayenCroWolf macrumors member

    Joined:
    Apr 20, 2015
    Location:
    Cleveland
    #8
    If you have UPS My Choice, the hub it'll be held at will show up based on the zip code you have on file. That's the hub where your address normally delivers out of. If you're not sure, you can always call UPS reps.

    Example: My hub is in Cleveland and the one I work out of actually delivers to my house. When and IF my watch ever gets out of processing purgatory, I'll have it held for pickup and it'll default to my counter. There is also another hub that does the west side of the city and outlying suburbs. I won't be heading there for my package, they have nothing to do with my address.

    Make sense?
     
  9. Jtt13 thread starter macrumors newbie

    Joined:
    Apr 20, 2015
    #9
    Apple sent me an email saying it shipped, so that just means that they gave the tracking numbers to you and UPS hasn't got it from the distribution center yet?
     
  10. SayenCroWolf macrumors member

    Joined:
    Apr 20, 2015
    Location:
    Cleveland
    #10

    We don't have it in the pipe until you see "ORIGIN SCAN" on your tracking. From there, it'll have inbound and outbound scans until it reaches your particular hub.

    We take all Apple's product launches seriously, and don't want to walk away with any egg on our faces because you didn't get your package where/when you wanted it. I'm not going in tomorrow at 1am because I like the look of my boss's face :) I wanna make sure for my small part of the process that everything me and my guys touch is done right and done fast.
     
  11. Gooberton macrumors 65816

    Joined:
    Jun 20, 2010
    #11
    Why would you have it held. Just go to the center and get it off the truck at 7 am
     
  12. SayenCroWolf macrumors member

    Joined:
    Apr 20, 2015
    Location:
    Cleveland
    #12
    I work at my particular hub that delivers to my house. HOLD FOR PICKUP tells the system to not route it to my normal truck, and exception the package out when it hits the scanners. From there, meander over to the customer counter and pick up my package after the shift. I get my goods just like everybody else does. UPS takes package security seriously, and I play by the rules. I won't do anything on the job that even has the appearance of impropriety.

    If it gets on a truck, it's not coming off. That package goes out for delivery.
     
  13. Gooberton macrumors 65816

    Joined:
    Jun 20, 2010
    #13
    I'm a ups driver and I take it off the truck all the time . I find the driver and he pre records it and completes it after 8:30am, easy peazy
     
  14. Jtt13 thread starter macrumors newbie

    Joined:
    Apr 20, 2015
    #14
    Thanks for the info and appreciate what you do!
     
  15. Gooberton macrumors 65816

    Joined:
    Jun 20, 2010
    #15
    Of course I get a slip from the center to get it out of security
     
  16. iBreatheApple macrumors 68020

    iBreatheApple

    Joined:
    Sep 3, 2011
    Location:
    Florida
    #16
    I'm just confused about the whole holding process. When I try to do this it gives me an option of ten different locations within 9 miles. Obviously the sole purpose of holding it would be to get it earlier, because my guy doesn't come until later in the day. But I don't really feel bad because it will just make his load easier, and it will also benefit me. But I don't want to choose a location that's going to cause it to take extra time to get there. How do I know where the "main" hub is for my area?

    It should also noted that I do not have an origin scan, but I got an email earlier today saying that I have a package scheduled for delivery tomorrow.
     
  17. SayenCroWolf macrumors member

    Joined:
    Apr 20, 2015
    Location:
    Cleveland
    #17

    I could do that too, but I'm management. I wouldn't be doing anything wrong that way, have my boss sign the package pass and trot back out the employee door all legit with my package in hand.

    To me, it's personal preference. Our hub's had theft issues in the past, and I don't want my legitimate actions to even get a sideways glance if you follow. I'd rather take the extra steps and know nobody's chin rubbing and going "hmmm..." when they see me.

    ----------

    IF you're not sure, call. They can tell you what location your house is delivered out of and that'll be the one that it comes to.
     
  18. iBreatheApple macrumors 68020

    iBreatheApple

    Joined:
    Sep 3, 2011
    Location:
    Florida
    #18
    Maybe I'll just wait, lol. The front-line phone reps always get perturbed with questions like this, especially this time of year.
     
  19. Gooberton macrumors 65816

    Joined:
    Jun 20, 2010
    #19
    I hear you

    I wouldn't never get sent to a ups store and risk misload
     
  20. TxRN macrumors member

    TxRN

    Joined:
    Apr 22, 2015
    Location:
    On the move
    #20
    I switched to this since I'm moving tomorrow and didn't want to chance missing the delivery.

    If you're unsure about your service center, the online chat is really helpful. BTW, the agent told me Apple would not let them change the delivery address...
     
  21. SayenCroWolf macrumors member

    Joined:
    Apr 20, 2015
    Location:
    Cleveland
    #21
    Screw 'em. It's their job to answer your questions. If they don't like it and have an attitude then that's on them. You're a customer.

    ----------


    At the end of the day, my loaders and drivers are the ones who do all the work. One loader can have four trucks he's gotta load fast and get the package in the right spot for the driver to find when it's your turn. As to the drivers, their load speaks for itself. I couldn't do their job, and I wouldn't tell anyone any different. They have a tough job, and I've never met a driver who didn't take it seriously and have pride in what he's doing.

    I'm just the suit who tries to keep a lot of plates spinning and get my trucks out on time and safe
     
  22. iBreatheApple macrumors 68020

    iBreatheApple

    Joined:
    Sep 3, 2011
    Location:
    Florida
    #22
    I was told they would hold it until Monday for "processing" if I chose to hold it at location. I also didn't realize it would be $5. She didn't want to answer my question on what location it is, exactly. Because if I knew that then I wouldn't have to pay to deliver it to another store and they wouldn't have to worry about driving it to me. I also (assume) that nothing would have to be "processed"… Unless that was a mere scare tactic. I think they feel like we are making their lives harder but it benefits them just as much as it does us (early pickup).
     
  23. SayenCroWolf macrumors member

    Joined:
    Apr 20, 2015
    Location:
    Cleveland
    #23
    Sounds like you got a bad rep, and I'm sorry about that. Holding at your location is a free service, so they're not giving you good information. Someone had suggested the online chat, and they've had good luck with that. I have no experience with that, so give that a shot. It can't hurt.
     
  24. iBreatheApple macrumors 68020

    iBreatheApple

    Joined:
    Sep 3, 2011
    Location:
    Florida
    #24
    That was via the online chat. :/ Oh well. I just don't like leaving it at my door but I also don't like that dreaded sticky note being left in it's place.
     
  25. SayenCroWolf macrumors member

    Joined:
    Apr 20, 2015
    Location:
    Cleveland
    #25
    Piece of strong advice: take the sticky note if you can't get this resolved for pickup. This is an Apple launch day and it's common knowledge a lot the packages are going to be delivered tomorrow.

    Do you really wanna risk the chance that some con is going to have the opportunity to lift your package because they saw the driver leave it at your door? It's not a common occurrence but it's not impossible either.
     

Share This Page