UPS is the WORST!

Discussion in 'Apple Watch' started by Skyhawk79, Apr 24, 2015.

  1. Skyhawk79 macrumors newbie

    Joined:
    Apr 24, 2015
    #1
    Eagerly anticipating the confirmed delivery of my :apple: Watch today, I made arrangements to work from home to be available for the shipment. 15 minutes ago, I see the brown truck pull through the neighborhood. I immediately walk out to my front porch and wait for the driver to stop by my house after making other deliveries. After making a number of deliveries in the neighborhood, he drives right by my home without even stopping.

    I immediately pull up the tracking info for my shipment thinking it may be another truck that is making the delivery. No, the status just changed stating "The receiver was not available at the time of the first delivery attempt."

    Incredibly frustrated!:mad:
     
  2. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #2
    This happens to me constantly. I feel like they just get tired of delivering and go welp just say the dude wasn't home.

    You should be able to go pick it up at your nearest depot this evening.
     
  3. Kent01 macrumors 6502

    Joined:
    Apr 22, 2015
    Location:
    Massachusetts
    #3
    Wow that sucks. At least yours is claimed. Mine is still in processing (38mm Space Grey) and I ordered at 3:04am 4/10 and was given 4/24-5/8
     
  4. Runt888 macrumors 6502a

    Joined:
    Nov 17, 2008
    #4
    Sometimes if you call and complain they will tell the driver to stop back.
     
  5. sfwalter macrumors 68000

    sfwalter

    Joined:
    Jan 6, 2004
    Location:
    Dallas Texas
    #5
    I'm so sorry I've had that done to me by both FedEx and UPS. I think the drivers do that because they are on such a time crunch to meet a quota. It just plain sucks.

    Hopefully your local distribution center is open late or on Saturday.
     
  6. PTVMan macrumors 6502a

    Joined:
    Sep 20, 2012
    #6
    UPS has always been the worst and they will always refuse to make a delivery mistake/problem right.
     
  7. boshii macrumors 68040

    boshii

    Joined:
    Jul 6, 2008
    Location:
    Atlanta, GA
  8. techedude macrumors regular

    Joined:
    Sep 14, 2014
    #8
    I work for UPS and can tell you to call the 1-800# or your local hub and file a complaint. The driver will have to come for for delivery. If the supervisor doesn't approve of it then you can go pick it up tonight around 7:30. I know it sucks and I disagree with what the driver did. I don't want to hear anyone bash me because I work there. I am here to help.
     
  9. DavidLynch macrumors 6502a

    Joined:
    Apr 9, 2015
    #9
    How do you call your local hub? I've had issues in the past and can never get to them directly. I always get forwarded to the national customer service number.
     
  10. Patriot24 macrumors 68030

    Patriot24

    Joined:
    Dec 29, 2010
    Location:
    California
    #10
    Holding it at the hub is always the way to go to avoid these kinds of issues. Obviously, not everyone can make it work.

    Hopefully you get your watch in short order.
     
  11. techedude macrumors regular

    Joined:
    Sep 14, 2014
    #11
    They usually have the number unlisted. Contact the 1-800# and state that you had to take off of work to wait for a delivery and the driver never made an attempt. State that you watched him/her drive right past your house. The telematics in the truck/computer board can pinpoint exactly on google maps on where the driver scanned it. Just call ASAP!!
     
  12. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #12
    THIS. Call UPS NOW!
     
  13. DavidLynch macrumors 6502a

    Joined:
    Apr 9, 2015
    #13
    I'm not the one that had the issue, I was just curious as I've had very similar issues in the past. Still "Out for Delivery" on mine.
     
  14. egeek84 macrumors 6502

    egeek84

    Joined:
    Mar 26, 2010
    Location:
    Northern California
    #14
    +1, call 800-pick ups now! They come back if you call early enough and comlplain!
     
  15. adammull macrumors 6502a

    adammull

    Joined:
    Jun 14, 2009
    #15
    FYI, depending on your neighborhood, I have two UPS drivers. One morning, one afternoon.

    And if they're busy, that's one afternoon and one LATE.
     
  16. pshifrin macrumors 6502

    pshifrin

    Joined:
    Mar 14, 2010
    #16
    That sucks. They aren't all bad though. Our regular, friendly, UPS driver delivered mine to the office at 9:48am.
     
  17. Skyhawk79 thread starter macrumors newbie

    Joined:
    Apr 24, 2015
    #17
    I called UPS immediately after the driver left and fully explained the situation. They transferred me to an Apple support specialist who suggested I pick it up at the local distribution center (which is only 3 miles away).

    After refusing this option, the support rep offered to contact the local distribution center and attempt to have the driver deliver it today. I assume that since no InfoNotice was left, it will be obvious the driver never stopped.

    Fingers crossed and anxiously waiting to see what brown can do for me...
     
  18. Blacklabel34 macrumors 6502

    Joined:
    Jul 6, 2009
    Location:
    Orange County
    #18
    I hope you get your watch, my fingers are crossed!
     
  19. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
  20. ninjadex macrumors 6502

    Joined:
    Jun 1, 2004
  21. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #21
    Good luck.

    This used to happen to me several years ago, like you, I would see the driver never stop. It has not happened in a very long time. I think I wrote several people at UPS, one local and one corporate.
     
  22. aguyinokc macrumors member

    Joined:
    Apr 23, 2015
    #22
    [​IMG]
     
  23. Clemson456 macrumors newbie

    Joined:
    Apr 10, 2015
    #23
    I've never had problems with UPS; my driver is very friendly and i've never had something like that happen and I get a lot of packages.
     
  24. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #24
    I have had that happen. Call UPS and they will contact the hub who will call the driver and tell him to go back. They returned in about 30 minutes.
     
  25. Goldfrapp macrumors 601

    Goldfrapp

    Joined:
    Jul 31, 2005
    #25
    Worst advice ever.

    Guess what happens to your food when you complain about your waiter?
     

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