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UPS lost my Link Bracelet.

Southernboyj

Southernboyj

macrumors 68000
Original poster
Mar 8, 2012
1,696
76
Mobile, AL
UPS called me this morning saying it was ready to be picked up.


I've been sitting here at UPS for 2 hours. They have no idea where it is. It was held for pickup.
 
Wait a minute! Link bracelets are shipping?

Well, last month I had a package delivered to my friend's house, it was very important and she was home all day waiting for it, mailman never showed up. That evening, the order status was changed to "Returning to sender" and the reason was nobody was available at the address. She was upset and went to the post office the next morning, person at the post office said they've sent it back. Guess what, the package showed up at her door that evening.

My guess was the mailman just was't in the mood, or the system was just trolling her.
 
JFazYankees said:
Mine is currently stuck in KY in customs. UPS is waiting on Apple for clearance :mad:
Click to expand...


That's strange Apple products usually get an automatic pass through customs and I thought customs was done in Alaska when they came in through there.
 
Docd62 said:
That's strange Apple products usually get an automatic pass through customs and I thought customs was done in Alaska when they came in through there.
Click to expand...

Can confirm this. My link only order from Shenzhen, China hit Alaska yesterday and made it straight to Ontario, California early this morning. Link should be here any minute.

Also, sorry to hear about that OP. Hopefully they find it soon.
 
So, 42mm Stainless Steel watches with various other bands are shipping.....Separate 42mm Link Bands are shipping.....Tell me again why 42mm Stainless Steel watches with Link Bracelets aren't shipping yet? My confirmation email was xx:02:31. :mad:
 
Docd62 said:
That's strange Apple products usually get an automatic pass through customs and I thought customs was done in Alaska when they came in through there.
Click to expand...

Last night tracking showed "Exception" while in Anchorage, AK, stating "Additional documentation is required for clearance. We're working to obtain this information." This morning it showed that it is being "Held in Warehouse" in Louisville, KY. I called UPS, and they said that they have reached out to Apple for clearance but that they couldn't release it until then.
 
On a somewhat related note I've had TWO Swiss mechanical automatic watches stolen by the employees at my local UPS distribution center just last year.

One came with the side of the box clearly ripped open roughly, watch taken from inside it's case, case shoved back into the box and retaped with clear tape. The box was originally sealed with security/tamper paper tape w/ the dealer logo printed across it. It was fairly obvious right away what had happened so I declined package acceptance when the driver was at my door. He opened it in front of me to confirm that the watch had been stolen. UPS insurance paid out the claim quickly to the dealer and I received a refund.

The second occurred the same week but the package trace was lost as soon as the package hit the distribution center. Likely the same thief just took the entire box rather than tear into it. I had to drive to the center and speak with the manager to get this one sorted out. It was never recovered despite their starting an "investigation". This one took a little longer for me to get a refund...

So I'm not surprised that some Apple Watch orders could be intercepted by a few unscrupulous UPS employees.
 
fischersd said:
You're right. Customs clearance is done in Anchorage. Louisville, KY and Ontario, CA are Apple's distribution centres.
Click to expand...


Actually the distribution centers are elsewhere Tennessee and Philadelphia are a couple. Louisville is just UPS world hub. It usually goes from China to Alaska (customs clearance is done here and done a pallet at a time). When they clear customs the invoice will be scanned and peoples cards will start charging. They are the then put on planes to Louisville world hub. In Louisville they are sorted sent to varies Apple distribution centers where orders will go into "preparing for shipment". The will go back out to ups and sent to varies ups distribution centers and then out for delivery. Most of this takes places in about 36 hours.

The OP must watch must had a paperwork snafu where a serial number or something didn't match. Should be sorted out pretty quick and it most likely a bunch of watches affected. If it was a major problems it would not have even left Alaska.
 
KojiH said:
So I'm not surprised that some Apple Watch orders could be intercepted by a few unscrupulous UPS employees.
Click to expand...
This is why I never pre-sign for any deliveries. Way too easy for the driver to say the package was left on the porch, and just keep it. "Well I left it there...someone must have stolen it.!"
 
JFazYankees said:
Last night tracking showed "Exception" while in Anchorage, AK, stating "Additional documentation is required for clearance. We're working to obtain this information." This morning it showed that it is being "Held in Warehouse" in Louisville, KY. I called UPS, and they said that they have reached out to Apple for clearance but that they couldn't release it until then.
Click to expand...

Had that happen with an iPad before, sat for 2 days over weekend, was the cleared and delivered Monday. Just happens every once in a while.
 
JFazYankees said:
Last night tracking showed "Exception" while in Anchorage, AK, stating "Additional documentation is required for clearance. We're working to obtain this information." This morning it showed that it is being "Held in Warehouse" in Louisville, KY. I called UPS, and they said that they have reached out to Apple for clearance but that they couldn't release it until then.
Click to expand...
Exact same thing has happened with mine. I just hope it comes on Monday.
 
Southernboyj said:
Manager just said they now have their assets protection team looking into it.
Click to expand...

That's too bad. I wonder if it's an inside job.

----------
jdogg836 said:
So, 42mm Stainless Steel watches with various other bands are shipping.....Separate 42mm Link Bands are shipping.....Tell me again why 42mm Stainless Steel watches with Link Bracelets aren't shipping yet? My confirmation email was xx:02:31. :mad:
Click to expand...

The standalone bands always had an earlier shipping window. My guess is that the bands need to ship to another facility where they are boxed with the watches. Standalone bands just ship directly from the factory to the customer.
 
So I got a call from a random NAPA auto parts. They got my bracelet whilst picking up their boxes. I guess my number was on the box. In the 5 hours of spare time I had of thinking my bracelet was lost.. Apple/UPS filed a lost item report on it.

The tracking shows it as UPS still has it. Apple is currently sending me a replacement since it doesn't show I have my bracelet. I didn't sign anything to receive it.

I guess when they send me the free replacement I'll have to call and explain my situation to Apple. *Maybe* they'll let me keep it. :p
 
Southernboyj said:
So I got a call from a random NAPA auto parts. They got my bracelet whilst picking up their boxes. I guess my number was on the box. In the 5 hours of spare time I had of thinking my bracelet was lost.. Apple/UPS filed a lost item report on it.

The tracking shows it as UPS still has it. Apple is currently sending me a replacement since it doesn't show I have my bracelet. I didn't sign anything to receive it.

I guess when they send me the free replacement I'll have to call and explain my situation to Apple. *Maybe* they'll let me keep it. :p
Click to expand...

Glad it sounds like you'll get it after all.

Bad on UPS for giving your package to someone else.
 
Southernboyj said:
So I got a call from a random NAPA auto parts. They got my bracelet whilst picking up their boxes. I guess my number was on the box. In the 5 hours of spare time I had of thinking my bracelet was lost.. Apple/UPS filed a lost item report on it.
Click to expand...

At least it wasn't stolen. Maybe the NAPA will give you an oil filter for all your trouble. :D

I noticed the British spelling of "whilst." Are you a transplant?

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Tom G. said:
Re: Post #7 ---

Kentucky has Customs????
Click to expand...

They can't possibly let that lesser whiskey from Tennessee cross their borders. :D
 
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