Urgent: Very Confusing Conversation With Apple Rep. About AppleCare and SSD's.

Discussion in 'MacBook Pro' started by Sankersizzle, Sep 2, 2010.

  1. Sankersizzle macrumors 6502a

    Sankersizzle

    Joined:
    Jun 5, 2010
    Location:
    Canadadada
    #1
    Hey guys, I was recently super psyched to get a Vertex 2 SSD to put in my 17" MBP. I am just about to buy the SSD from Canada Computers, pretty much in the car already. I've seen so, so many times that people have done this without voiding their warranty and AppleCare, because as you guys say, it's a user replaceable part.

    Anyways, I just called the Yorkdale Apple store to make sure, and they said replacing the hard drive would void my warranty AND AppleCare. They said under no circumstances can I change anything in the computer even if it's an Apple product with the service done at an Apple retailer. I asked a genius at the Apple store one time I went in and he said it could be done, but now they seem to have changed their mind.

    I've seen 100x on this forum that this wouldn't be the case, and I've also seen tonnes of people with aftermarket SSD's in their computers -do they all have their warranties voided? What gives? Does this mean I can't touch my computer for 3 years? I definitely wouldn't have got a Mac if I knew that it had to stay the same way (HDD and RAM) for the entire length of the AppleCare, especially if they don't even know the protocol themselves. What should I do? I leave for school in two days so I need to get this sorted out ASAP :(.
     
  2. spinnerlys Guest

    spinnerlys

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    Sep 7, 2008
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    forlod bygningen
    #3
    Apple even puts instructions on how to replace your HDD into the User Guide that comes with the MBP, thus it can be assumed, that this is a user replaceable part and will not void the warranty.

    The person you talked to just doesn't know it or wants to sell man hours (which are more like minutes, ten or so) to replace it in the shop.
     
  3. Sankersizzle thread starter macrumors 6502a

    Sankersizzle

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    Jun 5, 2010
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    Canadadada
    #4
    Thanks guys. That's what I though... So what do I do? Do it anyways and hope they have their understanding pants on if I ever need service?

    This is pretty ridiculous, I spent 3-large on a laptop and they can't tell me what my warranty entails? Are we sure a hard drive is a user replaceable part or whatever?

    Also, on page 37 of my owners manual it tells me how to replace my hard disk drive.
     
  4. eyeyen macrumors newbie

    Joined:
    Aug 23, 2010
    #5
    Show them that link that GGJstudios posted and rub it in their face -- seriously.

    I would call them out on it and make them feel dumb. :cool:
     
  5. GGJstudios macrumors Westmere

    GGJstudios

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    May 16, 2008
    #6
    Here's your answer:
     
  6. Sankersizzle thread starter macrumors 6502a

    Sankersizzle

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    Canadadada
    #7
    I appreciate being able to walk in there on my high horse and everything, but that's not going to help me in 2 years when my graphics card ***** the bed and I'm out of warranty because of my new HDD.

    I'm thinking of going in there, doing what you guys said and asking for the confirmation in writing. That way they can't be dickbags about this in the future.
     
  7. tiwizard macrumors regular

    Joined:
    Jul 12, 2010
    #8
    If you are so concerned, just put the old HDD when you go back in... There is no way of knowing that you ever replaced the HDD.
     
  8. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #9
    Pretty much.

    Resist the urge to toss your OEM components up on ebay or hawk locally. I kept my original 250 Gb HD in a box with a fresh OS install and a copy of some utilities, so when I needed to bring it in for service, i'd swap it in and they wouldn't know the difference. From a security, warranty, and frustration standpoint, it's the best way to go.
     
  9. Sankersizzle thread starter macrumors 6502a

    Sankersizzle

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    Jun 5, 2010
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    Canadadada
    #10
    Thanks guys. I've got a genius appointment tomorrow for my keyboard that has been fixed twice but never stops squeaking. I'll bring this up and get it in writing or something. I'll just have to drive an hour to the Apple Store, then an hour to get the SSD, then another hour back to the Apple Store if they make me install it there.
     
  10. Covart Guest

    Joined:
    Aug 15, 2010
    Location:
    Europe
    #12
    This is really a good point! If you don't want some 18 year old kid to have access to all your harddrive data, put the OEM HDD back in that's been wiped with little more than OSX on it.
     
  11. Sankersizzle thread starter macrumors 6502a

    Sankersizzle

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    #13
    you're lucky you snipped your post, don't think i didn't see it, though :p.
     
  12. AlphaDogg macrumors 68040

    AlphaDogg

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    Boulder, CO
    #14
    I saw it, too. He said "a genius bar appointment for your keyboard?" or something like that, if I am correct.
     
  13. Sankersizzle thread starter macrumors 6502a

    Sankersizzle

    Joined:
    Jun 5, 2010
    Location:
    Canadadada
    #15
    Hey guys! Here's an update. I went to the Apple Store today and everyone agreed that it does indeed void your warranty (talked to two managers and the geniuses had a little pow wow about it). However, they said that if you just put the old one back when your sending it in for repairs and everything will be okay. I know some of you disagree with this, but this is what I heard.

    Anyways, I promptly went in and put in a Vertex 2 and it's pretty awesome. Anything I should do? Do I update it or something? Am I supposed to avoid bittorrenting? That's what the genius said.

    Thanks again for your help guys!
     
  14. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #16
    What an individual Apple employee says doesn't carry more weight than Apple's official published statement, which I posted a link to. Apple has to live up to it's published policy.
    Remember "genius" is simply the title Apple gives it's tech support reps. That doesn't really make them geniuses! There's nothing wrong with torrenting, from a technical perspective.
     
  15. TZRaceR6 Guest

    TZRaceR6

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    Jun 8, 2010
    Location:
    United Kingdom
    #17
    Sounds like the Apple store aren't exactly what I would call Geniuses. They say that putting an SSD voids the warranty, but that if you put the original HHD back in, you "magically" have your warranty back. It appears that they don't know what the word "void" means.

    Anyway, not a big deal. It's a good idea to stick the original back in anyway, minus any data other than OSX, for security reasons.
     
  16. bizzle macrumors 6502a

    Joined:
    Jun 29, 2008
    #18
    Apple retail employees are typically morons. I know, I used to work with them. Good luck getting a consistent message about anything there.
     
  17. Sankersizzle thread starter macrumors 6502a

    Sankersizzle

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    Jun 5, 2010
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    Canadadada
    #19
    Haha, you guys are so right. I heard so many things there I just could not believe. One genius was telling a customer that a 15" MBP can in theory surf the net faster than a 13". It was quite hilarious.

    Anyways, I thought bit torrenting crapped up all the cells in the SSD, or something? I read that the whole wack of little files it creates harshes the SSD's mellow.
     
  18. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #20
    In theory, it can. Throughput from the network interface, for all intents and purposes, may be unaffected, but the i5 or i7 can certainly edge out a C2D on rendering times.
     
  19. lewis82 macrumors 68000

    lewis82

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    Totalitarian Republic of Northlandia
    #21
    The same way my MBP beats my iMac G3 ;) The advantage is obvious for high-content websites, in the case of the i5 and i7, but the difference will be minimal.
     
  20. Sankersizzle thread starter macrumors 6502a

    Sankersizzle

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    Jun 5, 2010
    Location:
    Canadadada
    #22
    He was talking about the airport though. She was asking which computer was best to send emails to her neice at university and he said a 15" MBP, which is pretty gnarly.

    I can't get over how nice they were though, it was almost creepy. They were all really helpful, they even went poking around for a 17" hard case, but no where in Ontario has them in stock.
     
  21. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #23
    It doesn't void your warranty, period. Magnuson Moss warranty act, rub that in theirface.

    The employees you spoke to are wrong.
     
  22. Sankersizzle thread starter macrumors 6502a

    Sankersizzle

    Joined:
    Jun 5, 2010
    Location:
    Canadadada
    #24
    I spoke to like 7 different geniuses and 2 managers. Since I get my computer serviced there, I'm going to take their word. Unless you can provide me with some documentation that explicitly states otherwise? I'd love to rub that in their face!
     
  23. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #25
    The Magnuson Moss Warranty Act. They cannot legally deny you warranty if you modified your computer unless they can prove the modification caused the defect you need your warranty for.

    That, and the fact that Apple states the HD and the RAM are both user replaceable items on both their website and the booklet that comes with the computer.

    I think Apple Inc. wouldn't include instructions on how to do it in the manual if it voided the warranty, that would be false publicity.
     

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