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Urgent: Very Confusing Conversation With Apple Rep. About AppleCare and SSD's.
- Thread starter Sankersizzle
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I already did, with the post from earlier. That's from Apple's site and represents their official policy.
The two managers said that the hard drive was not a user replaceable part and isn't covered under that provision. The reason is that you can touch way more circuitry or it's easy to break something when changing the hard drive as opposed to ram. That's what they told me.
Trust me, I argued till I was blue in the face, they didn't want to budge. I was pretty assertive, showing them the links and stuff, and all the said was put back your original HDD if you want service and they wouldn't be able to tell.
Also, if I may ask another question: I put my SSD in my HD slot (not optibay). I remember skimming a thread a while back where it said to disable your sudden motion sensor if you have a SSD in the HD bay. Do I need to do this?
Your memory is a bit off on this one, SSD's do not need a sudden motion sensor as there are no moving parts in them. There are no heads that need parking.
Edit: I misread you, I guess disabling it when you have a SSD would do no harm at all, since they don't need one.
I am renowned in my friend circle for poor memory, haha. I seem to remember that if the SMS tries to do its thing with an SSD in the HD bay, it will cause a kernal panic or whatever the mac equivalent of the BSOD is.
SO many acronyms
.They are wrong. Did you show them the OFFICIAL documentation? The user manual says this:
That means if you don't follow their instructions and damage it your warranty is gone, but if you do it will not be voided.
http://manuals.info.apple.com/en/macbook_13inch_harddrive_diy.pdf
Unless Apple likes providing docs to void you warranty, it will be fine.
If it's not a user-replaceable part, they wouldn't have instructions on how to do it in the user manual. Those managers are wrong!
Haha, dude -when I brought that up, they said that was just for reference in case people wanted to know how to do it. I asked why they'd even put it in there, and she replied "here at apple we give people the right to do whatever they want with their computers."
Apparently not
.
Haha, dude -when I brought that up, they said that was just for reference in case people wanted to know how to do it. I asked why they'd even put it in there, and she replied "here at apple we give people the right to do whatever they want with their computers."
Apparently not
That's utter nonsense. Don't buy their BS!
I can't tell from that document, but I think it could, could only apply to the US. While I'm sure the policy is substantially similar, I just felt it needed to be pointed out for clarity.
Check the manual for legal terms saying, "Self installation of parts will void warranty" or something to that effect. If there is nothing in the manual, then this generally means that it is within the warranty for you to perform the work yourself (or by proxy, another individual).
You might also want to check local provincial/Canadian laws concerning warranties. They typically carve out what manufacturers CAN'T do to end coverage. A quick Google of your province's laws should be enough.
Well, that is a US Federal statute; the OP lives in Canada. I'm sure Canada has a similar (and likely superior) law, but it's up to the OP or Canadian forum members to help find that info.
You guys need to cut it out offering bad advice like this. Now I'm beginning to understand when people come on these forums bitching about how the genius treated them. It's probably started by some of you guys going into the store on your high horse prepared to "Rub crap in their face", and when the genius is prepared to fight back you come here complaining how arrogant and rude they are.
OP, you did the right thing, you should be fine. But just to add, I've been told by Apple many times that it's not that you void your warranty, it's just that if you install a new HDD, it won't be covered under Apple's warranty, you'll have to deal with the manufacturer of the HDD. If your 3rd party HDD caused problems to the computer then, yeah, your warranty is voided.
For the record for later forum readers
For the record for later forum readers:
You can exchange the harddrive and ram yourself and it is even a recommended action by apple store employees. It does not void warranty to do so, the new hardware is just not covered by apple's warranty. Which is very easy to understand as apple did not provide or sell you the new hardware.
For the record for later forum readers:
You can exchange the harddrive and ram yourself and it is even a recommended action by apple store employees. It does not void warranty to do so, the new hardware is just not covered by apple's warranty. Which is very easy to understand as apple did not provide or sell you the new hardware.
You either didn't read my post just above yours or you felt the need to duplicate mine.
I'm actually noticing a tangible difference in battery life, everything opens instantly (within reason ) and it boots in like 13 seconds.
This is the coolest thing ever. I was going to put the stock 5400 in the optibay but I got scared. Also thanks again guys for your input, I think what I'm going to do is just pop in the old one and pretend like nothing ever happened... they will never know our secret.
This is the drive I got. Is it going to get slower over time? Or will the Sandforce controller take care of me?
) and it boots in like 13 seconds.This is the coolest thing ever. I was going to put the stock 5400 in the optibay but I got scared. Also thanks again guys for your input, I think what I'm going to do is just pop in the old one and pretend like nothing ever happened... they will never know our secret.
This is the drive I got. Is it going to get slower over time? Or will the Sandforce controller take care of me?
Sandforce should take care of u OP. After all, it wouldn't be that cool sounding if it didn't. It just rolls off the tongue too well to not work.
They are idiots. Ask them where the directions are for an imac.Haha, dude -when I brought that up, they said that was just for reference in case people wanted to know how to do it. I asked why they'd even put it in there, and she replied "here at apple we give people the right to do whatever they want with their computers."
Apparently not
Never argue with an idiot they will drag you down to their level and beat you with experience.
Okay. ONE last thing. I PROMISE
I just ran xBench to see my scores and what not, but mine are rediculously low, compared to what they should be, amirite?
I'm getting around 150mb/s read and write, shouldn't I be getting upwards of 270 mb/s?
XBench isn't exactly what I would call reliable. Run GeekBench.